diff options
author | Thomas Voss <mail@thomasvoss.com> | 2024-11-27 20:54:24 +0100 |
---|---|---|
committer | Thomas Voss <mail@thomasvoss.com> | 2024-11-27 20:54:24 +0100 |
commit | 4bfd864f10b68b71482b35c818559068ef8d5797 (patch) | |
tree | e3989f47a7994642eb325063d46e8f08ffa681dc /doc/rfc/rfc3801.txt | |
parent | ea76e11061bda059ae9f9ad130a9895cc85607db (diff) |
doc: Add RFC documents
Diffstat (limited to 'doc/rfc/rfc3801.txt')
-rw-r--r-- | doc/rfc/rfc3801.txt | 3083 |
1 files changed, 3083 insertions, 0 deletions
diff --git a/doc/rfc/rfc3801.txt b/doc/rfc/rfc3801.txt new file mode 100644 index 0000000..f4bb25a --- /dev/null +++ b/doc/rfc/rfc3801.txt @@ -0,0 +1,3083 @@ + + + + + + +Network Working Group G. Vaudreuil +Request for Comments: 3801 Lucent Technologies +Obsoletes: 2421 G. Parsons +Category: Standards Track Nortel Networks + June 2004 + + + Voice Profile for Internet Mail - version 2 (VPIMv2) + +Status of this Memo + + This document specifies an Internet standards track protocol for the + Internet community, and requests discussion and suggestions for + improvements. Please refer to the current edition of the "Internet + Official Protocol Standards" (STD 1) for the standardization state + and status of this protocol. Distribution of this memo is unlimited. + +Copyright Notice + + Copyright (C) The Internet Society (2004). + +Abstract + + This document specifies a restricted profile of the Internet + multimedia messaging protocols for use between voice processing + server platforms. The profile is referred to as the Voice Profile + for Internet Mail (VPIM) in this document. These platforms have + historically been special-purpose computers and often do not have the + same facilities normally associated with a traditional Internet + Email-capable computer. As a result, VPIM also specifies additional + functionality, as it is needed. This profile is intended to specify + the minimum common set of features to allow interworking between + conforming systems. + + This document obsoletes RFC 2421 and describes version 2 of the + profile with greater precision. No protocol changes were made in + this revision. A list of changes from RFC 2421 are noted in Appendix + F. Appendix A summarizes the protocol profiles of this version of + VPIM. + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 1] + +RFC 3801 VPIMv2 June 2004 + + +Table of Contents + + 1. Introduction...................................................3 + 1.1. Voice Messaging System Limitations.......................3 + 1.2. Design Goals.............................................4 + 1.3. Applicability for VPIM...................................5 + 2. Requirements Language..........................................5 + 3. Protocol Restrictions..........................................6 + 4. Voice Message Interchange Format...............................6 + 4.1. VPIM Message Addressing Formats..........................7 + 4.2. Message Header Fields....................................9 + 4.3. MIME Audio Content Descriptions.........................17 + 4.4. Voice Message Content Types.............................19 + 4.5. Other MIME Contents.....................................23 + 4.6. Delivery Status Notification (DSN)......................25 + 4.7. Message Disposition Notification (MDN)..................26 + 4.8. Forwarded Messages......................................26 + 4.9. Reply Messages..........................................27 + 5. Message Transport Protocol....................................27 + 5.1. Base SMTP Protocol......................................28 + 5.2. SMTP Service Extensions.................................28 + 5.3. ESMTP - SMTP Downgrading................................30 + 6. Directory Address Resolution..................................30 + 7. Management Protocols..........................................30 + 7.1. Network Management......................................31 + 8. Conformance Requirements......................................31 + 9. Security Considerations.......................................32 + 9.1. General Directive.......................................32 + 9.2. Threats and Problems....................................32 + 9.3. Security Techniques.....................................33 + 10. Normative References..........................................33 + 11. Acknowledgments...............................................36 + 12. Appendix A - VPIM Requirements Summary........................37 + 13. Appendix B - Example Voice Messages...........................43 + 14. Appendix C - Example Error Voice Processing Error Codes.......49 + 15. Appendix D - Example Voice Processing Disposition Types.......50 + 16. Appendix E - IANA Registrations...............................50 + 16.1. Voice Content-Disposition Parameter Definition.........51 + 16.2. Multipart/Voice-Message MIME Media Type Definition.....51 + 17. Appendix F - Change History: RFC 2421 (VPIM V2) To This Doc...53 + 18. Authors' Addresses............................................54 + 19. Full Copyright Statement......................................55 + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 2] + +RFC 3801 VPIMv2 June 2004 + + +1. Introduction + + MIME is the Internet multipurpose, multimedia-messaging standard. + This document explicitly recognizes its capabilities and provides a + mechanism for the exchange of various messaging technologies, + primarily voice and facsimile. + + Voice messaging evolved as telephone answering service into a full + send, receive, and forward messaging paradigm with unique message + features, semantics and usage patterns. Voice messaging was + introduced on special purpose computers that interface to a telephone + switch and provide call answering and voice messaging services. + Traditionally, messages sent from one voice messaging system to + another were transported using analog networking protocols based on + DTMF signaling and analog voice playback. As the demand for + networking increases, there was a need for a standard high-quality + digital protocol to connect these machines. VPIM has successfully + demonstrated its usefulness as this new standard. VPIM is widely + implemented and is seeing deployment in customer networks. This + document clarifies ambiguities found in the earlier specification and + is consistent with implementation practice. The profile is referred + to as Voice Profile for Internet Mail (VPIM) in this document. + + This document specifies a restricted profile of the Internet + multimedia messaging protocols for use between voice processing + server platforms. These platforms have historically been special- + purpose computers and often do not have the same facilities normally + associated with a traditional Internet Email-capable computer. As a + result, VPIM also specifies additional functionality, as it is + needed. This profile is intended to specify the minimum common set + of features to allow interworking between conforming systems. + + This document obsoletes RFC 2421 and describes VPIM version 2 of with + greater precision. No protocol changes were made in this revision. + A list of changes from RFC 2421 are noted in Appendix F. Appendix A + summarizes the protocol profiles of this version of VPIM. + +1.1. Voice Messaging System Limitations + + The following are typical limitations of voice messaging platforms + that were considered in creating this baseline profile. + + 1) Text messages are not normally received and often cannot be + easily displayed or viewed. They can often be processed only via + text-to-speech or text-to-fax features not currently present in + many of these machines. + + + + + +Vaudreuil & Parsons Standards Track [Page 3] + +RFC 3801 VPIMv2 June 2004 + + + 2) Voice mail machines usually act as an integrated Message + Transfer Agent, Message Store and User Agent. There is typically + no relaying of messages. RFC822 header fields may have limited + use in the context of the limited messaging features currently + deployed. + + 3) Voice mail message stores are generally not capable of + preserving the full semantics of an Internet message. As such, + use of a voice mail machine for gatewaying is not supported. In + particular, storage of recipient lists, "Received:" lines, and + "Message-ID:" may be limited. + + 4) Internet-style distribution/exploder mailing lists are not + typically supported. Voice mail machines often implement only + local alias lists, with error-to-sender and reply-to-sender + behavior. Reply-all capabilities using a Cc list are not generally + available. + + 5) Error reports must be machine-parsable so that helpful + responses can be voiced to users whose only access mechanism is a + telephone. + + 6) The voice mail systems generally limit address entry to 16 or + fewer numeric characters, and normally do not support alphanumeric + mailbox names. Alpha characters are not generally used for + mailbox identification, as they cannot be easily entered from a + telephone terminal. + + It should be noted that newer systems are based natively on SMTP/MIME + and do not suffer these limitations. In particular, some systems may + support media other than voice and fax. + +1.2. Design Goals + + It is a goal of this profile to make as few restrictions and + additions to the existing Internet mail protocols as possible while + satisfying the requirements for interoperability with current + generation voice messaging systems. This goal is motivated by the + desire to increase the accessibility to digital messaging by enabling + the use of proven existing networking software for rapid development. + + This specification is intended for use on a TCP/IP network; however, + it is possible to use the SMTP protocol suite over other transport + protocols. The necessary protocol parameters for such use are + outside the scope of this document. + + + + + + +Vaudreuil & Parsons Standards Track [Page 4] + +RFC 3801 VPIMv2 June 2004 + + + This profile is intended to be robust enough to be used in an + environment, such as the global Internet, with installed-base + gateways that do not understand MIME. Full functionality, such as + reliable error messages and binary transport, will require careful + selection of gateways (e.g., via MX records) to be used as VPIM + forwarding agents. Nothing in this document precludes use of + general-purpose MIME email packages to read and compose VPIM + messages. While no special configuration is required to receive VPIM + conforming messages, some may be required to originate conforming + structures. + + It is expected that a system administrator who can perform TCP/IP + network configuration will manage a VPIM messaging system. When + using facsimile or multiple voice encodings, it is suggested that the + system administrator maintain a list of the capabilities of the + networked mail machines to reduce the sending of undeliverable + messages due to lack of feature support. Configuration, + implementation and management of these directory-listing capabilities + are local matters. + +1.3. Applicability for VPIM + + VPIM is intended for the exchange of voice messages between + traditional voice messaging systems and for systems that need to + interoperate with such systems. VPIM is intended connect voice- + messaging systems into special-purpose voice messaging networks. + VPIM may also be used between message store servers and VPIM-aware + clients such as web servers, TUI, and GUI clients. VPIM is not + intended or optimized for downloading to, or sending from commercial + email clients. + + Internet Voice Messaging, the subject of a separate standards + initiative, is intended to enable general-purpose email clients to + send and receive voice content through general-purpose message stores + in an interoperable way. IVM may also be a suitable format for + downloading voice messages from a VPIM server to a commercial email + client. It may also be a suitable format for submission of a voice + message from a general-purpose client into a VPIM system. + +2. Requirements Language + + The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", + "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this + document are to be interpreted as described in [REQ]. + + + + + + + +Vaudreuil & Parsons Standards Track [Page 5] + +RFC 3801 VPIMv2 June 2004 + + +3. Protocol Restrictions + + This protocol does not limit the number of recipients per message. + Where possible, server implementations should not restrict the number + of recipients in a single message. It is recognized that no + implementation supports unlimited recipients, and that the number of + supported recipients may be quite low. + + This protocol does not limit the maximum message length. + Implementers should understand that some machines will be unable to + accept excessively long messages. A mechanism is defined in [SIZE] + to declare the maximum message size supported. + + The following sections describe the restrictions and additions to + Internet mail protocols that are required to be conforming with this + VPIM v2 profile. Though various SMTP, ESMTP and MIME features are + described here, the implementer is referred to the relevant RFCs for + complete details. The table in Appendix A summarizes the protocol + details of this profile. + +4. Voice Message Interchange Format + + The voice message interchange format is a profile of the Internet + Mail Protocol Suite. Any Internet Mail message containing the format + defined in this section is referred to as a VPIM Message in this + document. As a result, this document assumes an understanding of the + Internet Mail specifications. Specifically, VPIM references + components from the message format standard for Internet messages + [RFC822], the Multipurpose Internet Message Extensions [MIME1-5], the + X.400 gateway specification [X.400], and the delivery status and + message disposition notifications [REPORT][DSN][DRPT][STATUS][MDN]. + + MIME, introduced in [MIME1], is a general-purpose message body format + that is extensible to carry a wide range of body parts. It provides + for encoding binary data so that it can be transported over the 7-bit + text-oriented SMTP protocol. This transport encoding (denoted by the + "Content-Transfer-Encoding:" MIME field) is in addition to the audio + encoding required to generate a binary object. + + MIME defines two transport-encoding mechanisms to transform binary + data into a 7-bit representation, one designed for text-like data + ("Quoted-Printable"), and one for arbitrary binary data ("Base64"). + While Base64 is dramatically more efficient for audio data, either + will work. Where binary transport is available, no transport + encoding is needed, and the data can be labeled as "Binary". + + + + + + +Vaudreuil & Parsons Standards Track [Page 6] + +RFC 3801 VPIMv2 June 2004 + + +4.1. VPIM Message Addressing Formats + + VPIM addresses SHALL use the RFC 822 format based on the Domain Name + System. This naming system has two components: the local part, used + for username or mailbox identification; and the host part, used for + global machine identification. + +4.1.1. VPIM Addresses + + The local part of the address shall be a US-ASCII string uniquely + identifying a mailbox on a destination system. For voice messaging, + the local part SHALL be a printable string containing the mailbox ID + of the originator or recipient. While alpha characters and long + mailbox identifiers MAY be permitted, short numeric local parts + SHOULD be used as most voice mail networks rely on numeric mailbox + identifiers to retain compatibility with the limited 10-digit + telephone keypad. As a result, some voice messaging systems may only + be able to handle a numeric local part. The reception of + alphanumeric local parts on these systems may result in the address + being mapped to some locally unique (but confusing to the recipient) + number or, in the worst case the address could be deleted making the + message unreplyable. Additionally, it may be difficult to create + messages on these systems with an alphanumeric local part without + complex key sequences or some form of directory lookup (see 6). The + use of the Domain Name System should be transparent to the user. It + is the responsibility of the voice mail machine to lookup the fully- + qualified domain name (FQDN) based on the address entered by the user + (see 6). + + In the absence of a global directory, specification of the local part + is expected to conform to international or private telephone + numbering plans. It is likely that private numbering plans will + prevail and these are left for local definition. However, it is + RECOMMENDED that public telephone numbers be noted according to the + international numbering plan described in [E.164]. The indication + that the local part is a public telephone number is given by a + preceding "+" (the "+" would not be entered from a telephone keypad, + it is added by the system as a flag). Since the primary information + in the numeric scheme is contained by the digits, other character + separators (e.g., "-") may be ignored (i.e., to allow parsing of the + numeric local mailbox) or may be used to recognize distinct portions + of the telephone number (e.g., country code). The specification of + the local part of a VPIM address can be split into the four groups + described below: + + 1) mailbox number + - for use as a private numbering plan (any number of digits) + - e.g., 2722@lucent.com + + + +Vaudreuil & Parsons Standards Track [Page 7] + +RFC 3801 VPIMv2 June 2004 + + + 2) mailbox number+extension + - for use as a private numbering plan with extensions + any number of digits, use of "+" as separator + - e.g., 2722+111@Lucent.com + + 3) +international number + - for international telephone numbers conforming to E.164 + maximum of 15 digits + - e.g., +16137637582@vm.nortel.ca + + 4) +international number+extension + - for international telephone numbers conforming to E.164 + maximum of 15 digits, with an extension (e.g., behind a + PBX) that has a maximum of 15 digits. + - e.g., +17035245550+230@ema.org + + Note that this address format is designed to be compatible with + current usage within the voice messaging industry. It is not + compatible with the addressing formats of RFCs 2303-2304. It is + expected that as telephony services become more widespread on the + Internet, these addressing formats will converge. + +4.1.2. Special Addresses + + Special addresses to represent the sender are provided for + compatibility with the conventions of Internet mail. These addresses + do not use numeric local addresses, both to conform to current + Internet practice and to avoid conflict with existing numeric + addressing plans. Two special addresses are RESERVED for use as + follows: + + postmaster@domain + + By convention, a special mailbox named "postmaster" MUST exist on all + systems. This address is used for diagnostics and should be checked + regularly by the system manager. This mailbox is particularly likely + to receive text messages, which is not normal on a voice-processing + platform. The specific handling of these messages is an individual + implementation choice. + + non-mail-user@domain + + If a reply to a message is not possible, such as a telephone- + answering message, then the special address "non-mail-user" SHOULD be + used as the originator's address. Any text name such as "Telephone + Answering", or the telephone number if it is available, is permitted. + This special address is used as a token to indicate an unreachable + originator. A conforming implementation MUST NOT permit a reply to an + + + +Vaudreuil & Parsons Standards Track [Page 8] + +RFC 3801 VPIMv2 June 2004 + + + address from "non-mail-user". For compatibility with the installed + base of mail user agents, implementations MUST reject the message + when a message addressed to "non-mail-user" is received. The status + code for such NDN's is 5.1.1 "Mailbox does not exist". + + Example: + + From: Telephone Answering <non-mail-user@mycompany.com> + +4.1.3. Distribution Lists + + There are many ways to handle distribution list (DL) expansions and + none are 'standard'. A VPIM implementation MAY support DLs. Using a + simple alias is a behavior closest to what many voice mail systems do + today and what is to be used with VPIM messages. A couple of + important features that need special care when DLs are used are: + + Reply to the originator - (Address in the RFC822 "Reply-To:" or + "From" field) + Errors to the submitter - (Address in the MAIL FROM field of the + ESMTP exchange or the "Return-Path:" + RFC822 field) + + Some proprietary voice messaging protocols include only the recipient + of the particular copy in the envelope and include no "header fields" + except date and per-message features. Most voice messaging systems + do not provide for "Header Information" in their messaging queues and + only include delivery information. As a result, recipient + information MAY be in either the "To:" or "Cc:" header fields. If all + recipients cannot be presented then the recipient header fields + SHOULD be omitted to indicate that an accurate list of recipients + (e.g., for use with a reply-all capability) is not known. + +4.2. Message Header Fields + + Internet messages contain a header information block. This header + block contains information required to identify the sender, the list + of recipients, the message send time, and other information intended + for user presentation. Except for specialized gateway and mailing + list cases, header fields do not indicate delivery options for the + transport of messages. + + Distribution list processors are noted for modifying or adding to the + header fields of messages that pass through them. VPIM systems MUST + be able to accept and ignore header fields that are not defined here. + + The following header lines are permitted for use with VPIM messages: + + + + +Vaudreuil & Parsons Standards Track [Page 9] + +RFC 3801 VPIMv2 June 2004 + + +4.2.1. From + + SEND RULES + + The originator's fully qualified domain address (a mailbox address + followed by the fully qualified domain name) MUST be present. + Systems conforming with this profile SHOULD provide the text personal + name of the voice message originator in a quoted phrase, if the name + is available. Text names of corporate or positional mailboxes MAY be + provided as a simple string. From: [RFC822] + + Example: + + From: "Joe S. User" <12145551212@mycompany.com> + + From: Technical Support <611@serviceprovider.com> + + From: Non-mail-user@myserver.mycompany.com + + Voice mail machines may not be able to support separate attributes + for the "From:" header fields and the SMTP MAIL FROM, VPIM-conforming + systems SHOULD set these values to the same address. Use of + addresses different than those present in the "From:" header field + address may result in unanticipated behavior. + + RECEIVE RULES + + The user listed in the "From:" field MUST be presented in the voice + message envelope of the voice messaging system as the originator of + the message, though the exact presentation is an implementation + decision (e.g., the mailbox ID or the text name MAY be presented). + The "From:" address SHOULD be used for replies (see 4.9). + +4.2.2. To + + The "To:" field contains the recipient's fully-qualified domain + address. + + Example: + + To: +12145551213@mycompany.com + + SEND RULES + + There MAY be one or more "To:" fields in any message. Systems SHOULD + provide a list of recipients only if all recipients are available. + + + + + +Vaudreuil & Parsons Standards Track [Page 10] + +RFC 3801 VPIMv2 June 2004 + + + Systems, such as gateways from protocols or legacy platforms that do + not indicate the complete list of recipients, MAY provide a "To:" + line. Because these systems cannot accurately enumerate all + recipients in the "To:" headers, recipients SHOULD NOT be enumerated. + + RECEIVE RULES + + Systems conforming to this profile MAY discard the addresses in the + "To:" fields if they are unable to store the information. This + would, of course, make a reply-to-all capability impossible. If + present, the addresses in the "To:" field MAY be used for a reply + message to all recipients. + +4.2.3. Cc + + The "Cc:" field contains additional recipients' fully qualified + domain addresses. Many voice mail systems maintain only sufficient + envelope information for message delivery and are not capable of + storing or providing a complete list of additional recipients. + + SEND RULES + + Conforming implementations MAY send "Cc:" lists if all recipients are + known at the time of origination. If not, systems SHOULD omit the + "Cc:" fields to indicate that the full list of recipients is unknown + or otherwise unavailable. The list of disclosed recipients MUST NOT + include undisclosed recipients (i.e., those sent via a blind copy). + + Example: + + Cc: +12145551213@mycompany.com + + RECEIVE RULES + + Systems conforming to this profile MAY add all the addresses in the + "Cc:" field to the "To:" field, others MAY discard the addresses in + the "Cc:" fields. If a list of "Cc:" addresses is present, these + addresses MAY be used for a reply message to all recipients. + +4.2.4. Date + + The "Date:" field contains the date and time the message was sent by + the originator. + + SEND RULES + + The sending system MUST report the time the message was sent. The + time zone MUST be present and SHOULD be represented in a four-digit + + + +Vaudreuil & Parsons Standards Track [Page 11] + +RFC 3801 VPIMv2 June 2004 + + + time zone offset, such as -0500 for North American Eastern Standard + Time. This MAY be supplemented by a time zone name in parentheses, + e.g., "-0700 (PDT)". + + Example: + + Date: Wed, 28 Jul 96 10:08:49 -0800 (PST) + + If the VPIM sender is relaying a message from a system that does not + provide a time stamp, the time of arrival at the gateway system + SHOULD be used as the date. + + RECEIVE RULES + + Conforming implementations SHOULD be able to convert [RFC822] date + and time stamps into local time + +4.2.5. Sender + + The "Sender:" field contains the actual address of the originator if + an agent on behalf of the author indicated in the "From:" field sends + the message. + + SEND RULES + + This header field MAY be sent by VPIM-conforming systems. + + RECEIVE RULES + + If the address in the "Sender:" field cannot be preserved in the + recipient's message queues or in the next-hop protocol from a + gateway, the field MAY be silently discarded. + +4.2.6. Return-Path + + The "Return-path:" field is added by the final delivering SMTP + server. If present, it contains the address from the MAIL FROM + parameter of the ESMTP exchange (see [RFC822]). Any error messages + resulting from the delivery failure MUST be sent to this address. + Note that if the "Return-path:" is null ("<>") (e.g., a call answer + message would have no return path) delivery status notifications MUST + NOT be sent. + + SEND RULES + + The originating system MUST NOT add this header. + + + + + +Vaudreuil & Parsons Standards Track [Page 12] + +RFC 3801 VPIMv2 June 2004 + + + RECEIVE RULES + + If the receiving system is incapable of storing the return path (or + MAIL FROM) to be used for subsequent delivery errors (i.e., it is a + gateway to a legacy system or protocol), the receiving system must + otherwise ensure that further delivery errors don't happen. Systems + that do not support the return path MUST ensure that at the time the + message is acknowledged (i.e., when a DSN would be sent), the message + is delivered to the recipient's ultimate mailbox. Non-Delivery + notifications SHOULD NOT be sent after that final delivery. + +4.2.7. Message-id + + The "Message-Id:" field contains a globally unique per-message + identifier. + + SEND RULES + + A globally unique message-id MUST be generated for each message sent + from a VPIM-conforming implementation. + + Example: + + Message-Id: <12345678@mycompany.com> + + RECEIVE RULES + + When provided in the original message, it MUST be used when sending a + MDN. This identifier MAY be used for tracking and auditing. From + [RFC822] + +4.2.8. Reply-To + + If present, the "Reply-To:" header provides a preferred address to + which reply messages should be sent (see 4.9). Typically, voice mail + systems can only support one originator of a message so it is likely + that this field will be ignored by the receiving system. From: + [RFC822] + + SEND RULES + + A conforming system SHOULD NOT send a "Reply-To:" header. + + RECEIVE RULES + + If a "Reply-To:" field is present, a reply-to-sender message MAY be + sent to the address specified (that is, in lieu of the address in the + "From:" field). If the receiving system (e.g., multi-protocol + + + +Vaudreuil & Parsons Standards Track [Page 13] + +RFC 3801 VPIMv2 June 2004 + + + gateway) only supports one address for the originator, then the + address in the "From:" field MUST be used and the "Reply-To:" field + MAY be silently discarded. + +4.2.9. Received + + The "Received:" field contains trace information added to the + beginning of a RFC822 message by MTAs. This is the only field that + may be added by an MTA. Information in this header is useful for + debugging when using an US-ASCII message reader or a header-parsing + tool. From: [RFC822] + + SEND RULES + + A VPIM-conforming system MUST add a "Received:" field. When acting + as a gateway, information about the system from which the message was + received SHOULD be included. + + RECEIVE RULES + + A VPIM-conforming system MUST NOT remove any "Received:" fields when + relaying messages to other MTAs or gateways. These header fields MAY + be ignored or deleted when the message is received at the final + destination. + +4.2.10. MIME Version + + The "MIME-Version:" field MUST be present to indicate that the + message conforms to [MIME1-5]. Systems conforming with this + specification SHOULD include a comment with the words "(Voice 2.0)". + [VPIM1] defines an earlier version of this profile and uses the token + (Voice 1.0). Example: + + MIME-Version: 1.0 (Voice 2.0) + + This identifier is intended for information only and SHOULD NOT be + used to semantically identify the message as being a VPIM message. + Instead, the presence of the multipart/voice-message content type + defined in section 18.2 SHOULD be used if identification is + necessary. + +4.2.11. Content-Type + + The "Content-Type:" header MUST be present to declare the type of + content enclosed in the message. The typical top-level content in a + VPIM Message SHOULD be Multipart/Voice-Message. The allowable + contents are detailed starting in section 4.4 of this document. + From: [MIME2] + + + +Vaudreuil & Parsons Standards Track [Page 14] + +RFC 3801 VPIMv2 June 2004 + + +4.2.12. Content-Transfer-Encoding + + Because Internet mail was initially specified to carry only 7-bit + US-ASCII text, it may be necessary to encode voice and fax data into + a representation suitable for that environment. The "Content- + Transfer-Encoding:" header describes this transformation if it is + needed. + + SEND RULES + + An implementation in conformance with this profile SHOULD send audio + and/or facsimile data in "Binary" form when binary message transport + is available (see section 5). When binary transport is not + available, implementations MUST encode the audio and/or facsimile + data as "Base64". + + RECEIVE RULES + + Conforming implementations MUST recognize and decode the standard + encodings, "Binary" (when binary support is available), "7bit, + "8bit", "Base64" and "Quoted-Printable" per [MIME1]. The detection + and decoding of "Quoted-Printable", "7bit", and "8bit" MUST be + supported in order to meet MIME requirements and to preserve + interoperability with the fullest range of possible devices. + +4.2.13. Sensitivity + + The "Sensitivity:" field, if present, indicates the requested privacy + level. If no privacy is requested, this field is omitted. The + header definition is as follows: + + Sensitivity := "Sensitivity" ":" Sensitivity-value + + Sensitivity-value := "Personal" / "Private" / "Company-Confidential" + + SEND RULES + + A VPIM-conforming implementation MAY include this header to indicate + the sensitivity of a message. If a user marks a message "Private", a + conforming implementation MUST send only the "Private" sensitivity + level. There are no VPIM-specific semantics defined for the values + "Personal" or "Company-Confidential". A conforming implementation + SHOULD NOT send the values "Personal" or "Company-Confidential". If + the message is of "Normal" sensitivity, this field SHOULD be omitted. + From: [X.400] + + + + + + +Vaudreuil & Parsons Standards Track [Page 15] + +RFC 3801 VPIMv2 June 2004 + + + RECEIVE RULES + + If a "Sensitivity:" field with a value of "Private" is present in the + message, a conforming system MUST prohibit the recipient from + forwarding this message to any other user. A conforming system, + however, SHOULD allow the responder to reply to a sensitive message, + but SHOULD NOT include the original message content. The responder + MAY set the sensitivity of the reply message. + + A receiving system MAY ignore sensitivity values of "Personal" and + "Company Confidential". + + If the receiving system does not support privacy and the sensitivity + is "Private", a negative delivery status notification MUST be sent to + the originator with the appropriate status code (5.6.0) "Other or + undefined protocol status" indicating that privacy could not be + assured. The message contents SHOULD be returned to the sender to + allow for a voice context with the notification. A non-delivery + notification to a private message SHOULD NOT be tagged private since + it will be sent to the originator. From: [X.400] + + A message with no privacy explicitly noted (i.e., no header) or with + "Normal" sensitivity has no special treatment. + +4.2.14. Importance + + Indicates the requested importance to be given by the receiving + system. If no special importance is requested, this header MAY be + omitted and the value of the absent header assumed to be "normal". + From: [X.400] + + Importance := "Importance" ":" importance-value + + Importance-value := "low" / "normal" / "high" + + SEND RULES + + Conforming implementations MAY include this header to indicate the + importance of a message. + + RECEIVE RULES + + If the receiving system does not support "Importance:", the attribute + MAY be silently dropped. + + + + + + + +Vaudreuil & Parsons Standards Track [Page 16] + +RFC 3801 VPIMv2 June 2004 + + +4.2.15. Subject + + The "Subject:" field is often provided by email systems but is not + widely supported on voice mail platforms. From: [RFC822] + + SEND RULES + + For compatibility with text-based mailbox interfaces, a text subject + field SHOULD be generated by a conforming implementation. It is + RECOMMENDED that voice-messaging systems that do not support any text + user interfaces (e.g., access only by a telephone) insert a generic + subject header of "VPIM Message" or "Voice Message" for the benefit + of GUI-enabled recipients. + + RECEIVE RULES + + It is anticipated that many voice-only systems will be incapable of + storing the subject line. The subject MAY be discarded by a + receiving system. + +4.3. MIME Audio Content Descriptions + +4.3.1. Content-Description + + This field MAY be present to facilitate the text identification of + these body parts in simple email readers. Any values may be used. + + Example: + + Content-Description: Big Telco Voice Message + + SEND RULES + + This field MAY be added to a voice body part to offer a freeform + description of the voice content. It is useful to incorporate the + values for Content-Disposition with additional descriptions. For + example, this can be used to indicate product name or transcoding + records. + + RECEIVE RULES + + This field MAY be displayed to the recipient. However, since it is + only informative it MAY be ignored. + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 17] + +RFC 3801 VPIMv2 June 2004 + + +4.3.2. Content-Disposition + + This field MUST be present to allow the parsable identification of + body parts within a VPIM voice message. This is especially useful + if, as is typical, more than one Audio/* body occurs within a single + level (e.g., Multipart/Voice-Message). Since a VPIM voice message is + intended to be automatically played in the order in which the audio + contents occur, the audio contents MUST always be of disposition + inline. However, it is still useful to include a filename value, so + this SHOULD be present if this information is available. From: + [DISP] + + SEND RULES + + In order to distinguish between the various types of audio contents + in a VPIM voice message a new disposition parameter "voice" is + defined with IANA (see section 18.1) with the parameter values below + to be used as appropriate: + + Audio-Type := "voice" "=" Audio-type-value + + Audio-type-value := "Voice-Message" / "Voice-Message-Notification" / + "Originator-Spoken-Name" /"Recipient-Spoken-Name" /"Spoken-Subject" + + Voice-Message - the primary voice message, + Voice-Message-Notification - a spoken delivery notification + or spoken disposition notification, + Originator-Spoken-Name - the spoken name of the originator, + Recipient-Spoken-Name - the spoken name of the recipient(s) if + available to the originator + Spoken-Subject- the spoken subject of the message, typically + spoken by the originator + + Note that there SHOULD only be one instance of each of these types of + audio contents per message level. Additional instances of a given + type (i.e., parameter value) MAY occur within an attached forwarded + or reply voice message. If there are multiple recipients for a given + message, recipient-spoken-name MUST NOT be used. + + RECEIVE RULES + + Implementations SHOULD use this header. However, those that do not + understand the "voice" parameter (or the "Content-Disposition:" + header) can safely ignore it, and will present the audio body parts + in order (but will not be able to distinguish between them). If more + than one instance of the "voice" parameter type value is encountered + at one level (e.g., multiple 'Voice-Message' tagged contents) then + they SHOULD be presented together. + + + +Vaudreuil & Parsons Standards Track [Page 18] + +RFC 3801 VPIMv2 June 2004 + + +4.3.3. Content-Duration + + The "Content-Duration:" header provides an indication of the audio + length in seconds of the segment. + + Example: + + Content-Duration: 33 + + SEND RULES + + This field MAY be present to allow the specification of the length of + the audio body part in seconds. + + RECEIVE RULES + + The use of this field on reception is a local implementation issue. + From: [DUR] + +4.3.4. Content-Language: + + This field MAY be present to allow the specification of the spoken + language of the audio body part. The encoding is defined in [LANG]. + + Example for UK English: + + Content-Language: en-UK + + SEND RULES + + A sending system MAY add this field to indicate the language of the + voice. The determination of this (e.g., automated or user-selected) + is a local implementation issue. + + RECEIVE RULES + + The use of this field on reception is a local implementation issue. + It MAY be used as a hint to the recipient (e.g., end-user or an + automated translation process) as to the language of the voice + message. + +4.4. Voice Message Content Types + + The content types described in this section are identified for use + within the Multipart/Voice-Message content. This content is referred + to as a "VPIM message" in this document and is the fundamental part + of a "VPIM message". + + + + +Vaudreuil & Parsons Standards Track [Page 19] + +RFC 3801 VPIMv2 June 2004 + + + Only the contents profiled can be sent within a VPIM voice message + construct (i.e., the Multipart/Voice-Message content type) to form a + simple or a more complex structure (several examples are given in + Appendix B). The presence of other contents within a VPIM voice + message is not permitted. In the absence of a bilateral agreement, + conforming implementations MUST NOT create a message containing + prohibited contents. In the spirit of liberal acceptance, a + conforming implementation MAY accept and render prohibited content. + Systems unable to accept or render prohibited contents MAY discard + the prohibited contents as necessary to deliver the acceptable + content. When multiple contents are present within the + Multipart/Voice-Message, they SHOULD be presented to the user in the + order that they appear in the message. + + Some deployed implementations based on a common interpretation of the + original VPIM v2 specification reject messages with prohibited + content rather than discard the unsupported contents. For + interoperability with these systems, it is especially important that + prohibited contents not be sent within a Multipart/Voice-Message. + +4.4.1. Multipart/Voice-Message + + This MIME multipart structure provides a mechanism for packaging a + voice message into one container that is tagged as VPIM v2 + conforming. The sub-type is identical in semantics and syntax to + multipart/mixed, as defined in [MIME2]. As such, it may be safely + interpreted as a multipart/mixed by systems that do not understand + the sub-type (only the identification as a voice message would be + lost). + + In addition to the MIME required boundary parameter, a version + parameter is also required for this sub-type. This is to distinguish + this refinement of the sub-type from the previous definition in + [VPIM1]. The value of the version parameter is "2.0" if the content + conforms to the requirements of this specification. Should there be + further revisions of this content type, there MUST be backwards + compatibility (i.e., systems implementing version n can read version + 2, and systems implementing version 2 can read version 2 contents + within a version n). + + SEND RULES + + The Multipart/Voice-Message content-type MUST only contain the + profiled media and content types specified in this section (i.e., + Audio/*, Image/*, and Message/RFC822). The most common will be: + spoken name, spoken subject, the message itself, and an attached fax. + Forwarded messages are created by simply using the Message/RFC822 + construct. + + + +Vaudreuil & Parsons Standards Track [Page 20] + +RFC 3801 VPIMv2 June 2004 + + + Conformant implementations MUST use Multipart/Voice-Message in a VPIM + message. In most cases, this Multipart/Voice-Message Content-Type + will be the top level but may be included within a Message/RFC822 if + the message is forwarded or within a multipart/mixed when more than + one message is being forwarded. + + RECEIVE RULES + + Conformant implementations MUST recognize the Multipart/Voice-Message + content (whether it is a top-level content or contained in a + Multipart/Mixed) and MUST be able to separate the contents (e.g., + spoken name or spoken subject). + + The semantic of Multipart/Voice-Message (defined in section 18.2) is + identical to Multipart/Mixed and may be interpreted as that by + systems that do not recognize this content-type. + +4.4.2. Message/RFC822 + + SEND RULES + + MIME requires support of the Message/RFC822 message encapsulation + body part. This body part SHOULD be used within a Multipart/Voice- + Message to forward complete messages (see 4.8) or to reply with + original content (see 4.9). From: [MIME2] + + RECEIVE RULES + + The receiving system MUST accept this format and SHOULD treat this + attachment as a forwarded message. The receiving system MAY flatten + the forwarding structure (i.e., remove this construct to leave + multiple voice contents or even concatenate the voice contents to fit + in a recipient's mailbox), if necessary. + +4.4.3. Audio/32KADPCM + + SEND RULES + + An implementation conforming to this profile MUST send Audio/32KADPCM + by default for voice [ADPCM]. This encoding is a moderately- + compressed encoding with a data rate of 32 kbits/second using + moderate processing resources. Typically, this body contains several + minutes of message content; however, if used for spoken name or + subject the content is expected to be considerably shorter (i.e., + about 5 and 10 seconds respectively). + + + + + + +Vaudreuil & Parsons Standards Track [Page 21] + +RFC 3801 VPIMv2 June 2004 + + + RECEIVE RULES + + Receivers MUST be able to accept and decode Audio/32KADPCM. If an + implementation can only handle one voice body, then multiple voice + bodies (if present) SHOULD be concatenated, and MUST NOT be + discarded. If concatenated, the contents SHOULD be in the same order + they appeared in the multipart. + +4.4.4. Image/TIFF + + A common image encoding for facsimile, known as TIFF-F, is a + derivative of the Tag Image File Format (TIFF) and is described in + several documents. For the purposes of VPIM, the F Profile of TIFF + for Facsimile (TIFF-F) is defined in [TIFF-F], and the Image/TIFF + MIME content-type is defined in [TIFFREG]. While there are several + formats of TIFF, only TIFF-F is profiled for use within + Multipart/Voice-Message. Further, since the TIFF-F file format is + used in a store-and-forward mode with VPIM, the image MUST be encoded + so that there is only one image strip per facsimile page. + + SEND RULES + + All VPIM implementations that support facsimile MUST generate TIFF-F + compatible facsimile contents in the Image/TIFF subtype using the + application=faxbw encoding by default. If the VPIM message is a + voice- annotated fax, the implementation SHOULD send this fax content + in Multipart/Voice-Message. If the message is a simple fax, an + implementation MAY send it without using the Multipart/Voice-Message + to be more compatible with fax-only (RFC 2305) implementations. + + While any valid MIME body header MAY be used (e.g., Content- + Disposition to indicate the filename), none are specified to have + special semantics for VPIM and MAY be ignored. Note that the + content-type parameter application=faxbw MUST be included in outbound + messages. + + RECEIVE RULES + + Not all VPIM systems support fax, but all SHOULD accept it within the + multipart/voice-message. Within a Multipart/Voice-Message, a + receiving system that cannot render fax content SHOULD accept the + voice content of a VPIM message and discard the fax content. Outside + a Multipart/Voice-Message, a recipient system MAY reject (with + appropriate NDN) the entire message if it cannot store or is not + capable of rendering a message with fax attachments. VPIM conforming + systems MAY support fax outside of (or without) the Multipart/Voice- + Message. + + + + +Vaudreuil & Parsons Standards Track [Page 22] + +RFC 3801 VPIMv2 June 2004 + + + Some deployed implementations based on a common interpretation of the + original VPIM V2 specification reject messages with fax content + within the Multipart/Voice-Message rather than discard the + unsupported contents. These systems will return the message to the + sender with an NDN indicating lack of support for fax. + +4.5. Other MIME Contents + + The following MIME contents (with the exception of multipart/mixed in + section 4.5.1) MAY be included within a multipart/voice message. + Other contents MUST NOT be included. Their handling is a local + implementation issue. Multipart/mixed is included to promote + interoperability with a wider range of systems and also to allow the + creation of more complex multimedia messages (with a VPIM message as + one part). + +4.5.1. Multipart/Mixed + + This common MIME content-type allows the enclosing of several body + parts in a single message. + + SEND RULES + + A VPIM voice message (i.e., multipart/voice-message) MAY be included + within a message with a Multipart/Mixed top-level content type. + Typically, this would only be used when mixing non-voice and non-fax + contents with a voice message. + + RECEIVE RULES + + Such a message is not itself a VPIM message and the handling of such + a construct is outside the scope of the VPIM profile. However, an + the spirit of liberal acceptance, a conforming implementation MUST + accept and render a VPIM voice message contained in a + Multipart/Mixed. + +4.5.2. Text/Directory + + SEND RULES + + This content was profiled in the original specification of VPIM v2 as + a means of transporting contact information from the sender to the + recipient. This usage did not find widespread adoption and is no + longer a feature of VPIM V2. Conforming implementations SHOULD NOT + send the Text/Directory content type. + + + + + + +Vaudreuil & Parsons Standards Track [Page 23] + +RFC 3801 VPIMv2 June 2004 + + + RECEIVE RULES + + For compatibility with an earlier specification of VPIM v2, the + Text/Directory content type MUST be accepted by a conforming + implementation, but need not be stored, processed, or rendered to the + recipient. + +4.5.3. Proprietary Voice or Fax Formats + + Use of any other encoding except the required codecs reduces + interoperability in the absence of explicit knowledge about the + capabilities of the recipient. A conforming implementation SHOULD + NOT use any other encoding unless a unique identifier is registered + with the IANA prior to use (see [MIME4]). The voice encodings SHOULD + be registered as subtypes of Audio. The fax encodings SHOULD be + registered as subtypes of Image. + + SEND RULES + + Proprietary voice encoding formats or other standard formats SHOULD + NOT be sent under this profile unless the sender has a reasonable + expectation that the recipient will accept the encoding. In + practice, this requires explicit per-destination configuration + information maintained either in a directory, personal address book, + or gateway configuration tables. + + RECEIVE RULES + + Systems MAY accept other Audio/* or Image/* content types if they can + decode them. Systems which receive Audio/* or Image/* content types + which they are unable to deposit or unable to render MUST return the + message (and SHOULD include the original content) to the originator + with an NDN indicating media not supported. + +4.5.4. Text/Plain + + MIME requires support of the basic Text/Plain content type (with the + US-ASCII character set). This content type has limited applicability + within the voice-messaging environment. However, because VPIM is a + MIME profile, MIME requirements SHOULD be met. + + SEND RULES + + Conforming VPIM implementations SHOULD NOT send the Text/Plain + content-type. Implementations MAY send the Text/Plain content-type + outside the Multipart/Voice-Message. + + + + + +Vaudreuil & Parsons Standards Track [Page 24] + +RFC 3801 VPIMv2 June 2004 + + + RECEIVE RULES + + Within a Multipart/Voice-Message, the Text/Plain content-type MAY be + dropped from the message, if necessary, to deliver the audio/fax + components. The recipient SHOULD NOT reject the entire message if + the text component cannot be accepted or rendered. + + Outside a Multipart/Voice-Message, conforming implementations MUST + accept Text/Plain; however, specific handling is left as an + implementation decision. From: [MIME2] + + Some deployed implementations based on a common interpretation of the + original VPIM V2 specification reject messages with any text content + rather than discard the unsupported contents. These systems will + return the message to the sender with an NDN indicating lack of + support for text. + +4.6. Delivery Status Notification (DSN) + + A DSN is a notification of delivery (positive DSN), non-delivery + (negative DSN), or temporary delivery delay (delayed DSN). The top- + level content-type of a DSN is Multipart/Report, which is defined in + [REPORT]. The content-type which distinguishes DSN's from other + types of notifications is Message/Delivery-Status, which is defined + in [DSN]. + + SEND RULES + + A VPIM-compliant implementation MUST be able to send DSN's that + conform to [REPORT] and [DSN]. Unless requested otherwise, a non- + delivery DSN MUST be sent when any form of non-delivery of a message + occurs. + + A VPIM-compliant implementation SHOULD provide a spoken delivery + status in the "human-readable" body part of the DSN, but MAY provide + a textual status. + + RECEIVE RULES + + A VPIM-compliant implementation MUST be able to receive DSN's that + conform to [REPORT] and [DSN]. + + A VPIM-compliant implementation MUST be able to receive a DSN whose + "human-readable" body part contains a spoken delivery status phrase + or a textual description. Though subsequent use of the phrase or + text is a local implementation issue, the intent of the DSN MUST be + presented to the end user. + + + + +Vaudreuil & Parsons Standards Track [Page 25] + +RFC 3801 VPIMv2 June 2004 + + +4.7. Message Disposition Notification (MDN) + + An MDN is a notification indicating what happens to a message after + it is deposited in the recipient's mailbox. An MDN can be positive + (message was read/played/rendered/etc.) or negative (message was + deleted before recipient could see it, etc.). The top-level + content-type of a MDN is Multipart/Report, which is defined in + [REPORT]. The content-type which distinguishes MDN's from other + types of notifications is Message/Disposition-Notification, which is + defined in [MDN]. + + SEND RULES + + A VPIM-compliant implementation SHOULD support the ability to request + MDNs. This is done via the use of the "Disposition-Notification-To:" + header field as defined in [MDN]. + + A VPIM-compliant implementation SHOULD support the ability to send + MDNs, but these MDNs MUST conform to [REPORT] and [MDN]. + + When sending an MDN, a VPIM-compliant implementation SHOULD provide a + spoken message disposition in the "human-readable" body part of the + MDN, but MAY provide a textual status. + + RECEIVE RULES + + A VPIM-compliant implementation SHOULD respond to an MDN request with + an MDN response. + + A VPIM-compliant implementation MUST be able to receive MDNs that + conform to [REPORT] and [MDN], if it is capable of requesting MDNs. + If a VPIM-compliant implementation is capable of receiving MDNs, it + MUST be able to receive a MDN whose "human-readable" body part + contains a spoken message disposition phrase or a textual disposition + description. Though subsequent use of the phrase or text is a local + implementation issue, the intent of the MDN MUST be presented to the + end user. + +4.8. Forwarded Messages + + VPIM v2 explicitly supports the forwarding of voice and fax content + with voice or fax annotation. However, only the two constructs + described below are acceptable in a VPIM message. Since only the + first (i.e., Message/RFC822) can be recognized as a forwarded message + (or even multiple forwarded messages), it is RECOMMENDED that this + construct be used whenever possible. + + + + + +Vaudreuil & Parsons Standards Track [Page 26] + +RFC 3801 VPIMv2 June 2004 + + + Forwarded VPIM messages SHOULD be sent as a Multipart/Voice-Message + with the entire original message enclosed in a Message/RFC822 + content-type and the annotation as a separate Audio/* or Image/* body + part. If the RFC822 header fields are not available for the + forwarded content, simulated header fields with available information + SHOULD be constructed to indicate the original sending timestamp, and + the original sender as indicated in the "From:" field. Note that at + least one of "From:", "Subject:", or "Date:" MUST be present. As + well, the Message/RFC822 content MUST include at least the "MIME- + Version:", and "Content-Type:" header fields. From: [MIME2] + + In the event that forwarding information is lost, the entire audio + content MAY be sent as a single Audio/* segment without including any + forwarding semantics. An example of this loss is an AMIS message + being forwarded through an AMIS-to-VPIM gateway. + +4.9. Reply Messages + + VPIM v2 explicitly supports replying to received messages. + + Support of multiple originator header fields in a reply message is + often not possible on voice messaging systems, so it may be necessary + to choose only one when gatewaying a VPIM message to another voice + message system. However, implementers should note that this may make + it impossible to send DSN's, MDN's, and replies to their proper + destinations. + + In some cases, replying to a message is not possible, such as with a + message created by telephone answering (i.e., classic voice mail). + In this case, the From field SHOULD contain the special address non- + mail-user@domain (see 4.1.2). The recipient's VPIM system SHOULD NOT + offer the option to reply to this kind of message (unless an + outcalling feature is offered - which is out of scope for VPIM). + +5. Message Transport Protocol + + Messages are transported between voice mail machines using the + Internet Extended Simple Mail Transfer Protocol (ESMTP). All + information required for proper delivery of the message is included + in the ESMTP dialog. This information, including the sender and + recipient addresses, is commonly referred to as the message + "envelope". This information is equivalent to the message control + block in many analog voice messaging protocols. + + ESMTP is a general-purpose messaging protocol, designed both to send + mail and to allow terminal console messaging. Simple Mail Transport + Protocol (SMTP) was originally created for the exchange of US-ASCII + 7-bit text messages. Binary and 8-bit text messages have + + + +Vaudreuil & Parsons Standards Track [Page 27] + +RFC 3801 VPIMv2 June 2004 + + + traditionally been transported by encoding the messages into a 7-bit + text-like form. [ESMTP] formalized an extension mechanism for SMTP, + and subsequent RFCs have defined 8-bit text networking, command + streaming, binary networking, and extensions to permit the + declaration of message size for the efficient transmission of large + messages such as multi-minute voice mail. + + The following sections list ESMTP commands, keywords, and parameters + that are required and those that are optional for conformance to this + profile. + +5.1. Base SMTP Protocol + + A conforming system MUST implement all mandatory SMTP and ESMTP + commands. Any defined optional command or parameter MAY be + supported. + +5.2. SMTP Service Extensions + + VPIM utilizes a number of SMTP Service Extensions to provide full- + featured voice messaging service. The following extensions are + profiled for use with VPIM: + +5.2.1. DSN Extension + + The DSN extension defines a mechanism which allows an SMTP client to + specify (a) DSN's should be generated under certain conditions, (b) + whether such DSN's should return the contents of the message, and (c) + additional information, to be returned with a DSN, that allows the + sender to identify both the recipient(s) for which the DSN was + issued, and the transaction in which the original message was sent. + + The DSN extension MUST be supported by VPIM conforming + implementations. + + In addition, beyond the requirements of [DRPT], conforming + implementations MUST support NOTIFY parameter on the RCPT command to + allow indication of when the originator requests a notification. The + RET parameter SHOULD be supported to return the original message with + the notification. Parameters ORCPT and ENVID MAY also be supported. + From: [DRPT] + +5.2.2. SIZE Extension + + The SIZE extension defines a mechanism whereby an SMTP client and + server may interact to give the server an opportunity to decline to + accept a message (perhaps temporarily) based on the client's estimate + of the message size. From: [SIZE] + + + +Vaudreuil & Parsons Standards Track [Page 28] + +RFC 3801 VPIMv2 June 2004 + + + The SIZE extension MUST be supported by VPIM-compliant + implementations. + +5.2.3. ENHANCEDSTATUSCODES Extension + + The ENHANCEDSTATUSCODES extension defines a mechanism whereby an SMTP + server augments its responses with the enhanced mail system status + codes defined in [CODES]. These codes can then be used to provide + more informative explanations of error conditions. From: [STATUS] + + The ENHANCEDSTATUSCODES extension SHOULD be supported by VPIM- + compliant implementations. + +5.2.4. PIPELINING Extension + + The PIPELINING extension defines a mechanism whereby an SMTP server + can indicate the extent of its ability to accept multiple commands in + a single TCP send operation. Using a single TCP send operation for + multiple commands can improve SMTP performance significantly. From + [PIPE] + + The PIPELINING extension SHOULD be supported by VPIM-compliant + implementations. + +5.2.5. CHUNKING Extension + + The CHUNKING extension defines a mechanism that enables an SMTP + client and server to negotiate the use of the message data transfer + command "BDAT" (in alternative to the DATA command) for efficiently + sending large MIME messages. From: [BINARY] + + The CHUNKING extension MAY be supported by VPIM-compliant + implementations. + +5.2.6. BINARYMIME Extension + + The BINARYMIME extension defines a mechanism that enables an SMTP + client and server to negotiate the transfer of unencoded binary + message data utilizing the BDAT command. From: [BINARY] + + The BINARYMIME extension MAY be supported by VPIM-compliant + implementations. Note that [BINARY] specifies that if BINARYMIME is + to be supported, then CHUNKING has to be supported by definition. + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 29] + +RFC 3801 VPIMv2 June 2004 + + +5.3. ESMTP - SMTP Downgrading + + The SMTP extensions suggested or required for conformance to VPIM + fall into two categories. The first category includes features that + increase the efficiency of the transport system such as SIZE, + BINARYMIME, and PIPELINING. In the event of a downgrade to a less- + functional transport system, these features can be dropped with no + functional change to the sender or recipient. + + The second category of features is transport extensions in support of + new functions. DSN and ENHANCEDSTATUSCODES provide essential + improvements in the handling of delivery status notifications to + bring email to the level of reliability expected of Voice Mail. To + ensure a consistent level of service across an intranet or the global + Internet, it is essential that VPIM-conforming ESMTP support the DSN + extension at all hops between a VPIM originating system and the + recipient system. In the situation where a "downgrade" is + unavoidable a relay hop may be forced (by the next hop) to forward a + VPIM message without the ESMTP request for delivery status + notification. It is RECOMMENDED that the downgrading system should + continue to attempt to deliver the message, but MUST send an + appropriate delivery status notification to the originator, e.g., the + message left an ESMTP host and was sent relayed to a non-DSN-aware + destination, and this may be the last DSN received. + +6. Directory Address Resolution + + It is the responsibility of a VPIM system to provide the fully- + qualified domain name (FQDN) of the recipient based on the address + entered by the user (if the entered address is not already a FQDN). + This would typically be an issue on systems that offer only a + telephone user interface. The mapping of the dialed target number to + a routable FQDN address, allowing delivery to the destination system, + can be accomplished through implementation-specific means. + + To facilitate a local cache, an implementation may wish to populate + local directories with the first and last names, as well as the + senders' spoken name information extracted from received messages. + Addresses or names parsed from the header fields of VPIM messages MAY + be used to populate directories. + +7. Management Protocols + + The Internet protocols provide a mechanism for the management of + messaging systems, from the management of the physical network + through the management of the message queues. SNMP SHOULD be + supported on a VPIM-conforming machine. + + + + +Vaudreuil & Parsons Standards Track [Page 30] + +RFC 3801 VPIMv2 June 2004 + + +7.1. Network Management + + The digital interface to the VM and the TCP/IP protocols MAY be + managed. MIB II MAY be implemented to provide basic statistics and + reporting of TCP and IP protocol performance [MIB II]. + +8. Conformance Requirements + + VPIM is a messaging application that will be supported in several + environments and be supported on differing devices. These + environments include traditional voice processing systems, desktop + voice messaging systems, store-and-forward relays, and protocol + translation gateways. + + In order to accommodate all environments, this document defines two + areas of conformance: transport and content. + + Transport-conformant systems will pass VPIM messages in a store-and- + forward manner with assured delivery notifications and without the + loss of information. It is expected that most store-and-forward + Internet mail-based messaging systems will be VPIM transport- + conformant. + + Content-conformant systems will generate and interpret VPIM messages. + Conformance in the generation of VPIM messages indicates that the + restrictions of this profile are honored. Only contents specified in + this profile or extensions agreed to by bilateral agreement may be + sent. Conformance in the interpretation of VPIM messages indicates + that all VPIM content types and constructs can be received; that all + mandatory VPIM content types can be decoded and presented to the + recipient in an appropriate manner; and that any unrenderable + contents result in the appropriate notification. + + A summary of the conformance requirements is contained in Appendix A. + + VPIM end systems are expected to be both transport- and content- + conformant. Voice messaging systems and protocol conversion gateways + are considered end systems. + + Relay systems are expected to be transport-conformant in order to + receive and send conforming messages. However, they must also create + VPIM-conforming delivery status notifications in the event of + delivery problems. + + Desktop Email clients that support VPIM are expected to be content- + conformant. Desktop email clients use various protocols and API's + for exchanging messages with the local message store and message + transport system. While these clients may benefit from VPIM + + + +Vaudreuil & Parsons Standards Track [Page 31] + +RFC 3801 VPIMv2 June 2004 + + + transport capabilities, specific client-server requirements are out- + of-scope for this document. + +9. Security Considerations + +9.1. General Directive + + This document is a profile of existing Internet mail protocols. To + maintain interoperability with Internet mail, any security to be + provided should be part of the Internet security infrastructure, + rather than a new mechanism or some other mechanism outside of the + Internet infrastructure. + +9.2. Threats and Problems + + Both Internet mail and voice messaging have their own set of threats + and countermeasures. As such, this specification does not create any + security issues not already existing in the profiled Internet mail + and voice mail protocols themselves. This section attends only to + the set of additional threats that ensue from integrating the two + services. + +9.2.1. Spoofed sender + + The actual sender of the voice message might not be the same as that + specified in the "Sender:" or "From:" message header fields or the + MAIL FROM address from the SMTP envelope. In a tightly constrained + environment, sufficient physical and software controls may be able to + ensure prevention of this problem. In addition, the recognition of + the sender's voice may provide confidence of the sender's identity + irrespective of that specified in "Sender:" or "From:". It should be + recognized that SMTP implementations do not provide inherent + authentication of the senders of messages, nor are sites under + obligation to provide such authentication. + +9.2.2. Unsolicited voice mail + + Assigning an Internet mail address to a voice mailbox opens the + possibility of receiving unsolicited messages (either text or voice + mail). Traditionally, voice mail systems operated in closed + environments and were not susceptible to unknown senders. Voice mail + users have a higher expectation of mailbox privacy and may consider + such messages as a security breach. Many Internet mail systems are + choosing to block all messages from unknown sources in an attempt to + curb this problem. + + + + + + +Vaudreuil & Parsons Standards Track [Page 32] + +RFC 3801 VPIMv2 June 2004 + + +9.2.3. Message disclosure + + Users of voice messaging systems have an expectation of a level of + message privacy that is higher than the level provided by Internet + mail without security enhancements. This expectation of privacy by + users SHOULD be preserved as much as possible. + +9.3. Security Techniques + + Sufficient physical and software control may be acceptable in + constrained environments. Further, the profile specified in this + document does not in any way preclude the use of any Internet object + or channel security protocol to encrypt, authenticate, or non- + repudiate the messages. + +10. Normative References + + [8BIT] Klensin, J., Freed, N., Rose, M., Stefferud, E. and D. + Crocker, "SMTP Service Extension for 8bit-MIMEtransport", + RFC 1652, July 1994. + + [ADPCM] Vaudreuil, G. and G. Parsons, "Toll Quality Voice - 32 + kbit/s Adaptive Differential Pulse Code Modulation (ADPCM) + MIME Sub-type Registration", RFC 3802, June 2004. + + [AMIS-A] Audio Messaging Interchange Specifications (AMIS) - Analog + Protocol Version 1, Issue 2, February 1992. + + [AMIS-D] Audio Messaging Interchange Specifications (AMIS) - Digital + Protocol Version 1, Issue 3, August 1993. + + [BINARY] Vaudreuil, G., "SMTP Service Extensions for Transmission of + Large and Binary MIME Messages", RFC 3030, December 2000. + + [CODES] Vaudreuil, G. "Enhanced Mail System Status Codes", RFC + 1893, January 1996. + + [MIMEDIR] Dawson, F., Howes, T. and M. Smith, "A MIME Content-Type + for Directory Information", RFC 2425, September 1998. + + [DISP] Troost, R. and S. Dorner, "Communicating Presentation + Information in Internet Messages: The Content-Disposition + Header", RFC 2183, August 1997. + + [DNS1] Mockapetris, P., "Domain names - implementation and + specification", RFC 1035, November 1987. + + + + + +Vaudreuil & Parsons Standards Track [Page 33] + +RFC 3801 VPIMv2 June 2004 + + + [DNS2] Mockapetris, P., "Domain names - concepts and facilities", + RFC 1034, November 1987. + + [DRPT] Moore, K., "Simple Mail Transfer Protocol (SMTP) Service + Extension for Delivery Status Notifications (DSNs)", RFC + 3461, January 2003. + + [DSN] Moore, K. and G. Vaudreuil, "An Extensible Message Format + for Delivery Status Notifications", RFC 3464, January 2003. + + [DUR] Parsons, G. and G. Vaudreuil, "Content Duration MIME Header + Definition", RFC 3803, June 2004. + + [E164] CCITT Recommendation E.164 (1991), Telephone Network and + ISDN Operation, Numbering, Routing and Mobile Service - + Numbering Plan for the ISDN Era. + + [ESMTP] Klensin, J., "Simple Mail Transfer Protocol", RFC 2821, + April 2001. + + [G726] CCITT Recommendation G.726 (1990), General Aspects of + Digital Transmission Systems, Terminal Equipment - 40, 32, + 24,16 kbit/s Adaptive Differential Pulse Code Modulation + (ADPCM). + + [HOSTREQ] Braden, R., "Requirements for Internet Hosts -- Application + and Support", STD 3, RFC 1123, October 1989. + + [LANG] Alvestrand, H., "Tags for the Identification of Languages", + BCP 47, RFC 3066, January 2001. + + [MDN] Hansen, T., Ed. and G. Vaudreuil, Ed., "Message Disposition + Notification", RFC 3798, May 2004. + + [MIB II] Rose, M., "Management Information Base for Network + Management of TCP/IP-based internets: MIB-II", RFC 1213, + March 1991. + + [MIME1] Freed, N. and N. Borenstein, "Multipurpose Internet Mail + Extensions (MIME) Part One: Format of Internet Message + Bodies", RFC 2045, November 1996. + + [MIME2] Freed, N. and N. Borenstein, "Multipurpose Internet Mail + Extensions (MIME) Part Two: Media Types ", RFC 2046, + November 1996. + + + + + + +Vaudreuil & Parsons Standards Track [Page 34] + +RFC 3801 VPIMv2 June 2004 + + + [MIME3] Moore, K., "Multipurpose Internet Mail Extensions (MIME) + Part Three: Message Header Extensions for Non-ASCII Text ", + RFC 2047, November 1996. + + [MIME4] Freed, N., Klensin, J. and J. Postel, "Multipurpose + Internet Mail Extensions (MIME) Part Four: Registration + Procedures", RFC 2048, November 1996. + + [MIME5] Freed, N. and N. Borenstein, "Multipurpose Internet Mail + Extensions (MIME) Part Five: Conformance Criteria and + Examples ", RFC 2049, November 1996. + + [PIPE] Freed, N.and A. Cargille, "SMTP Service Extension for + Command Pipelining" STD 60, RFC 2920, September 2000. + + [REPORT] Vaudreuil, G., "The Multipart/Report Content Type for the + Reporting of Mail System Administrative Messages", RFC + 3462, January 2003. + + [REQ] Bradner, S., "Key words for use in RFCs to Indicate + Requirement Levels", BCP 14, RFC 2119, March 1997. + + [RFC822] Crocker, D., "Standard for the Format of ARPA Internet Text + Messages", STD 11, RFC 822, August 1982. + + [SIZE] Klensin, J., Freed, N. and K. Moore, "SMTP Service + Extensions for Message Size Declaration" STD 10, RFC 1870, + November 1995. + + [STATUS] Freed, N., "SMTP Service Extension for Returning Enhanced + Error Codes", RFC 2034, October 1996. + + [TIFF-F] Parsons, G. and J. Rafferty, "Tag Image File Format: + Application F", RFC 2306, March 1998. + + [TIFFREG] Parsons, G., Rafferty, J. and S. Zilles, "Tag Image File + Format: image/tiff - MIME sub-type registration", RFC 2302, + March 1998. + + [V-MSG] Vaudreuil, G. and G. Parsons, "VPIM Voice Message MIME + Sub-type Registration", RFC 2423, September 1998. + + [VCARD] Dawson, F. and T. Howes, "vCard MIME Directory Profile" RFC + 2426, September 1998. + + [VPIM1] Vaudreuil, G., "Voice Profile for Internet Mail", RFC 1911, + February 1996. + + + + +Vaudreuil & Parsons Standards Track [Page 35] + +RFC 3801 VPIMv2 June 2004 + + + [VPIM2] Vaudreuil, G. and G. Parsons, "Voice Profile for Internet + Mail, Version 2", RFC 2421, September 1998. + + [X.400] CCITT/ISO, "CCITT Recommendations X.400/ ISO/IEC 10021-1, + Message Handling: System and Service Overview", December + 1988. + +11. Acknowledgments + + The authors would like to offer a special thanks to the Electronic + Messaging Association (EMA), especially the members of the Voice + Messaging Committee, and the IETF VPIM Work Group, for their support + of the VPIM specification and the efforts they have made to ensure + its success. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 36] + +RFC 3801 VPIMv2 June 2004 + + +12. Appendix A - VPIM Requirements Summary + + The following table summarizes the profile of VPIM version 2 detailed + in this document. Since in many cases it is not possible to simplify + the qualifications for supporting each feature this appendix is + informative. The reader is recommended to read the complete + explanation of each feature in the referenced section. The text in + the previous sections shall be deemed authoritative if any item in + this table is ambiguous. + + The conformance table is separated into various columns: + + Feature - name of protocol feature (note that the indenting + indicates a hierarchy of conformance, i.e., the + conformance of a lower feature is only relevant if there + is conformance to the higher feature) + + Section - reference section in main text of this document + + Area - conformance area to which each feature applies: + C - content + T - transport + + + Status - whether the feature is mandatory, optional, or prohibited. + The key words used in this table are to be interpreted as described + in [REQ], though the following list gives a quick overview of the + different degrees of feature conformance: + + Must - mandatory + Should - required in the absence of a compelling + need to omit. + May - optional + Should not - prohibited in the absence of a compelling + need. + Must not - prohibited + + Footnote - special comment about conformance for a particular feature + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 37] + +RFC 3801 VPIMv2 June 2004 + + + VPIM version 2 Conformance + | | | | |S| | + | | | | | |H| |F + | | | | | |O|M|o + | | | |S| |U|U|o + | | | |H| |L|S|t + | |A|M|O| |D|T|n + | |R|U|U|M| | |o + | |E|S|L|A|N|N|t + | |A|T|D|Y|O|O|t + FEATURE |SECTION | | | | |T|T|e + -------------------------------------------|----------|-|-|-|-|-|-|- + | | | | | | | | + Message Addressing Formats: | | | | | | | | + Use DNS host names |4.1 |C|x| | | | | + Use only numbers in mailbox IDs |4.1.1 |C| |x| | | | + Numbers in mailbox IDs follow E.164 |4.1.1 |C| |x| | | | + Use alpha-numeric mailbox IDs |4.1.1 |C| | |x| | | + Support of postmaster@domain |4.1.2 |C|x| | | | | + Support of non-mail-user@domain |4.1.2 |C| |x| | | | + Support of distribution lists |4.1.3 |C| | |x| | | + | | | | | | | | + Message Header Fields: | | | | | | | | + Sending outbound messages | | | | | | | | + From |4.2.1 |C|x| | | | | + Addition of text name |4.2.1 |C| |x| | | | + Same value as MAIL FROM |4.2.1 |C| |x| | | | + To |4.2.2 |C| |x| | | |1 + cc |4.2.3 |C| | |x| | |1 + Date |4.2.4 |C|x| | | | | + Sender |4.2.5 |C| | |x| | | + Return-Path |4.2.6 |C| | | | |x| + Message-ID |4.2.7 |C|x| | | | | + Reply-To |4.2.8 |C| | | |x| | + Received |4.2.9 |C|x| | | | | + MIME Version: 1.0 (Voice 2.0) |4.2.10 |C| |x| | | | + Content-Type |4.2.11 |C|x| | | | | + Content-Transfer-Encoding |4.2.12 |C|x| | | | | + Sensitivity |4.2.13 |C| | |x| | | + Importance |4.2.14 |C| | |x| | | + Subject |4.2.15 |C| |x| | | | + Disposition-notification-to |4.7 |C| |x| | | | + Other Headers |4.2 |C| | |x| | | + | | | | | | | | + + + + + + + +Vaudreuil & Parsons Standards Track [Page 38] + +RFC 3801 VPIMv2 June 2004 + + + | | | | | |H| |F + | | | | | |O|M|o + | | | |S| |U|U|o + | | | |H| |L|S|t + | |A|M|O| |D|T|n + | |R|U|U|M| | |o + | |E|S|L|A|N|N|t + | |A|T|D|Y|O|O|t + FEATURE |SECTION | | | | |T|T|e + -------------------------------------------|----------|-|-|-|-|-|-|- + Receiving inbound messages | | | | | | | | + From |4.2.1 |C|x| | | | | + Present text personal name |4.2.1 |C| | |x| | | + To |4.2.2 |C|x| | | | | + cc |4.2.3 |C| | |x| | | + Date |4.2.4 |C|x| | | | | + Conversion of Date to local time |4.2.4 |C| |x| | | | + Sender |4.2.5 |C| | |x| | | + Return-Path |4.2.6 |C| |x| | | | + Message-ID |4.2.7 |C| | |x| | | + MDN requested |4.2.7 |C|x| | | | | + Reply-To |4.2.8 |C| | |x| | | + Received |4.2.9 |C| | |x| | | + MIME Version: 1.0 (Voice 2.0) |4.2.10 |C| |x| | | | + Content Type |4.2.11 |C|x| | | | | + Content-Transfer-Encoding |4.2.12 |C|x| | | | | + Sensitivity |4.2.13 |C|x| | | | |2 + Importance |4.2.14 |C| | |x| | | + Subject |4.2.15 |C| | |x| | | + Disposition-notification-to |4.7 |C| |x| | | | + Other Headers |4.2 |C|x| | | | |3 + | | | | | | | | + Message Content Encoding: | | | | | | | | + Sending outbound audio/fax contents | | | | | | | | + 7BIT |4.2.12 |C| | | | |x| + 8BIT |4.2.12 |C| | | | |x| + Quoted Printable |4.2.12 |C| | | | |x| + Base64 |4.2.12 |C|x| | | | |4 + Binary |4.2.12 |C| |x| | | |5 + Receiving inbound message contents | | | | | | | | + 7BIT |4.2.12 |C|x| | | | | + 8BIT |4.2.12 |C|x| | | | | + Quoted Printable |4.2.12 |C|x| | | | | + Base64 |4.2.12 |C|x| | | | | + Binary |4.2.12 |C|x| | | | |5 + | | | | | | | | + + + + + +Vaudreuil & Parsons Standards Track [Page 39] + +RFC 3801 VPIMv2 June 2004 + + + | | | | |S| | + | | | | | |H| |F + | | | | | |O|M|o + | | | |S| |U|U|o + | | | |H| |L|S|t + | |A|M|O| |D|T|n + | |R|U|U|M| | |o + | |E|S|L|A|N|N|t + | |A|T|D|Y|O|O|t + FEATURE |SECTION | | | | |T|T|e + -------------------------------------------|----------|-|-|-|-|-|-|- + Message Content Types: | | | | | | | | + Sending outbound messages | | | | | | | | + Multipart/Voice-Message |4.4.1 |C|x| | | | | + Message/RFC822 |4.4.2 |C| |x| | | | + Audio/32KADPCM |4.4.3 |C|x| | | | | + Content-Description |4.3.1 |C| | |x| | | + Content-Disposition |4.3.2 |C|x| | | | | + Content-Duration |4.3.3 |C| | |x| | | + Content-Language |4.3.4 |C| | |x| | | + Image/TIFF; application=faxbw |4.4.4 |C|x| | | | |7 + Text/Directory |4.5.2 |C| | | |x| |9 + Text/plain |4.5.4 |C| | | |x| | + Audio/* or Image/* (other encodings) |4.5.3 |C| | | |x| | + Other contents |4.5 |C| | | | |x| + Multipart/Mixed |4.5.1 |C| | |x| | | + Text/plain |4.5.4 |C| | |x| | | + Multipart/Report |4.6, 4.7 |C|x| | | | | + human-readable part is voice |4.6, 4.7 |C| |x| | | | + human-readable part is text |4.6, 4.7 |C| | |x| | | + Message/Delivery-Status |4.6 |C|x| | | | | + Message/Disposition-Notification |4.7 |C| |x| | | | + Other contents |4.5 |C| | | |x| |6 + + Receiving in inbound messages | | | | | | | | + Multipart/Voice-Message |4.4.1 |C|x| | | | | + Message/RFC822 |4.4.2 |C|x| | | | | + Audio/32KADPCM |4.4.3 |C|x| | | | | + Content-Description |4.3.1 |C| | |x| | | + Content-Disposition |4.3.2 |C| |x| | | | + Content-Duration |4.3.3 |C| | |x| | | + Content-Language |4.3.4 |C| | |x| | | + Image/TIFF; application=faxbw |4.4.4 |C| |x| | | |8 + Text/Directory |4.5.2 |C|x| | | | |9 + Text/plain |4.5.4 |C| | |x| | | + Audio/* or Image/* (other encodings) |4.5.3 |C| | |x| | | + Other contents |4.5 |C| | |x| | | + Multipart/Mixed |4.5.1 |C| | |x| | | + + + +Vaudreuil & Parsons Standards Track [Page 40] + +RFC 3801 VPIMv2 June 2004 + + + | | | | | |S| | + | | | | | |H| |F + | | | | | |O|M|o + | | | |S| |U|U|o + | | | |H| |L|S|t + | |A|M|O| |D|T|n + | |R|U|U|M| | |o + | |E|S|L|A|N|N|t + | |A|T|D|Y|O|O|t + FEATURE |SECTION | | | | |T|T|e + ------------------------------------------|-----------|-|-|-|-|-|-|- + | | | | | | | | + Text/plain |4.5.4 |C|x| | | | | + Multipart/Report |4.6, 4.7 |C|x| | | | | + human-readable part is voice |4.6, 4.7 |C|x| | | | | + human-readable part is text |4.6, 4.7 |C|x| | | | | + Message/Delivery-Status |4.6 |C|x| | | | | + Message/Disposition-Notification |4.7 |C| |x| | | | + Other contents |4.5 |C| | |x| | |6 + | | | | | | | | + Forwarded Messages | | | | | | | | + use Message/RFC822 construct |4.8 |C| |x| | | | + simulate headers if none available |4.8 |C| |x| | | | + | | | | | | | | + Reply Messages |4.9 |C|x| | | | | + send to Reply-To, else From address |4.2.8 |C| | |x| | | + send to non-mail-user |4.9 |C| | | |x| | + | | | | | | | | + Notifications | | | | | | | | + use Multipart/Report format |4.6, 4.7 |C|x| | | | | + always send error on non-delivery |4.6 |C|x| | | | | + send error messages to return-path |4.2.6 |C|x| | | | | + | | | | | | | | + Message Transport Protocol: | | | | | | | | + Base ESMTP Commands | | | | | | | | + HELO |5.1 |T|x| | | | | + MAIL FROM |5.1 |T|x| | | | | + RCPT TO |5.1 |T|x| | | | | + DATA |5.1 |T|x| | | | | + TURN |5.1 |T| | | | |x| + QUIT |5.1 |T|x| | | | | + RSET |5.1 |T|x| | | | | + VRFY |5.1 |T| | |x| | | + EHLO |5.1 |T|x| | | | | + BDAT |5.1 |T| | |x| | |5 + + + + + + +Vaudreuil & Parsons Standards Track [Page 41] + +RFC 3801 VPIMv2 June 2004 + + + | | | | |S| | + | | | | | |H| |F + | | | | | |O|M|o + | | | |S| |U|U|o + | | | |H| |L|S|t + | |A|M|O| |D|T|n + | |R|U|U|M| | |o + | |E|S|L|A|N|N|t + | |A|T|D|Y|O|O|t + FEATURE |SECTION | | | | |T|T|e + -------------------------------------------|----------|-|-|-|-|-|-|- + | | | | | | | | + ESMTP Keywords & Parameters | | | | | | | | + DSN |5.2.1 |T|x| | | | | + NOTIFY |5.2.1 |T|x| | | | | + RET |5.2.1 |T| |x| | | | + ENVID |5.2.1 |T| | |x| | | + ORCPT |5.2.1 |T| | |x| | | + SIZE |5.2.2 |T|x| | | | | + ENHANCEDSTATUSCODES |5.2.3 |T| |x| | | | + PIPELINING |5.2.4 |T| |x| | | | + CHUNKING |5.2.5 |T| | |x| | | + BINARYMIME |5.2.6 |T| | |x| | | + | | | | | | | | + ESMTP-SMTP Downgrading | | | | | | | | + send delivery report upon downgrade |5.3 |T|x| | | | | + | | | | | | | | + Directory Address Resolution | | | | | | | | + provide facility to resolve addresses |6 |C| |x| | | | + use headers to populate local directory |6 |C| | |x| | | + | | | | | | | | + Management Protocols: | | | | | | | | + Network management |7.1 |T| | |x| | | + -------------------------------------------|----------|-|-|-|-|-|-|- + + Footnotes: + + 1. SHOULD leave blank if all recipients are not known or resolvable. + 2. If a sensitive message is received by a system that does not + support sensitivity, then it MUST be returned to the originator + with an appropriate error notification. Also, a received + sensitive message MUST NOT be forwarded to anyone. + 3. If the additional header fields are not understood they MAY + be ignored. + 4. When binary transport is not available. + 5. When binary transport is available. + + + + + +Vaudreuil & Parsons Standards Track [Page 42] + +RFC 3801 VPIMv2 June 2004 + + + 6. Other un-profiled contents MUST only be sent by bilateral + agreement. + 7. If fax is supported. + 8. If the fax content cannot be presented it MAY be dropped. + 9. Handling of a vCard in text/directory is no longer defined. + +13. Appendix B - Example Voice Messages + + The following message is a full-featured message addressed to two + recipients. The message includes the sender's spoken name, spoken + subject and a short speech segment. The message is marked as + important and private. + +To: +19725551212@vm1.mycompany.com +To: +16135551234@VM1.mycompany.com +From: "Parsons, Glenn" <12145551234@VM2.mycompany.com> +Date: Mon, 26 Aug 93 10:20:20 -0700 (CDT) +MIME-Version: 1.0 (Voice 2.0) +Content-type: Multipart/Voice-Message; Version=2.0; + Boundary="MessageBoundary" +Content-Transfer-Encoding: 7bit +Message-ID: 123456789@VM2.mycompany.com +Sensitivity: Private +Importance: High + + + + + + + + + + + + + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 43] + +RFC 3801 VPIMv2 June 2004 + + +--MessageBoundary +Content-type: Audio/32KADPCM +Content-Transfer-Encoding: Base64 +Content-Disposition: inline; voice=Originator-Spoken-Name +Content-Language: en-US +Content-ID: part1@VM2-4321 + +glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd +(This is a sample of the base-64 Spoken Name data) +fgdhgddlkgpokpeowrit09== + +--MessageBoundary +Content-type: Audio/32KADPCM +Content-Transfer-Encoding: Base64 +Content-Disposition: inline; voice=Spoken-Subject +Content-Language: en-US +Content-ID: part2@VM2-4321 + +glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd +(This is a sample of the base-64 Spoken Subject data) +fgdhgddlkgpokpeowrit09== + +--MessageBoundary +Content-type: Audio/32KADPCM +Content-Transfer-Encoding: Base64 +Content-Description: Brand X Voice Message +Content-Disposition: inline; voice=Voice-Message; filename=msg1.726 +Content-Duration: 25 + +iIiIiIjMzN3czdze3s7d7fwfHhcvESJVe/4yEhLz8/FOQjVFRERCESL/zqrq +(This is a sample of the base64 message data) zb8tFdLTQt1PXj +u7wjOyRhws+krdns7Rju0t4tLF7cE0K0MxOTOnRW/Pn30c8uHi9== + +--MessageBoundary- - - - + +The following message is a forwarded single segment voice. Both the +forwarded message and the forwarding message contain the senders spoken +names. + + To: +12145551212@vm1.mycompany.com + From: "Vaudreuil, Greg" <+19725552345@VM2.mycompany.com> + Date: Mon, 26 Aug 93 10:20:20 -0700 (CDT) + MIME-Version: 1.0 (Voice 2.0) + Content-type: Multipart/Voice-Message; Version=2.0; + Boundary="MessageBoundary" + Content-Transfer-Encoding: 7bit + Message-ID: ABCD-123456789@VM2.mycompany.com + + + + +Vaudreuil & Parsons Standards Track [Page 44] + +RFC 3801 VPIMv2 June 2004 + + + --MessageBoundary + Content-type: Audio/32KADPCM + Content-Transfer-Encoding: Base64 + Content-Disposition: inline; voice=Originator-Spoken-Name + Content-Language: en-US + Content-ID: part3@VM2-4321 + + glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd + (This is a sample of the base-64 Spoken Name data) + fgdhgd dlkgpokpeowrit09== + + --MessageBoundary + Content-type: Audio/32KADPCM + Content-Description: Forwarded Message Annotation + Content-Disposition: inline; voice=Voice-Message + Content-Transfer-Encoding: Base64 + + glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd + (This is the voiced introductory remarks encoded in base64) + jrgoij3o45itj09fiuvdkjgWlakgQ93ijkpokfpgokQ90gQ5tkjpokfgW + dlkgpokpeowrit09== + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 45] + +RFC 3801 VPIMv2 June 2004 + + + --MessageBoundary + Content-type: Message/RFC822 + Content-Transfer-Encoding: 7bit + + To: +19725552345@VM2.mycompany.com + From: "Parsons, Glenn, W." <+16135551234@VM1.mycompany.com> + Date: Mon, 26 Aug 93 8:23:10 -0500 (EST) + Content-type: Multipart/Voice-Message; Version=2.0; + Boundary="MessageBoundary2" + Content-Transfer-Encoding: 7bit + MIME-Version: 1.0 (Voice 2.0) + + --MessageBoundary2 + Content-type: Audio/32KADPCM + Content-Transfer-Encoding: Base64 + Content-Disposition: inline; voice=Originator-Spoken-Name + Content-Language: en-US + Content-ID: part6@VM2-4321 + + glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd + (This is a sample of the base-64 Spoken Name data) fgdhgd + dlkgpokpeowrit09== + + --MessageBoundary2 + Content-type: Audio/32KADPCM + Content-Disposition: inline; voice=Voice-Message + Content-Transfer-Encoding: Base64 + + glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadasssdasddasdasd + (This is the original message audio data) fgwersdfmniwrjj + jrgoij3o45itj09fiuvdkjgWlakgQ93ijkpokfpgokQ90gQ5tkjpokfgW + dlkgpokpeowrit09== + + --MessageBoundary2-- + + --MessageBoundary-- + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 46] + +RFC 3801 VPIMv2 June 2004 + + + The following example is for a DSN sent to the sender of a message by + a VPIM gateway at VM1.company.com for a mailbox which does not exist. + + Date: Thu, 7 Jul 1994 17:16:05 -0400 + From: Mail Delivery Subsystem <MAILER-DAEMON@vm.company.com> + Message-ID: <199407072116.RAA14128@vm1.company.com> + Subject: Returned voice message + To: 2175552345@VM2.mycompany.com + MIME-Version: 1.0 + Content-Type: multipart/report; report-type=delivery-status; + boundary="RAA14128.773615765/VM1.COMPANY.COM" + + --RAA14128.773615765/VM1.COMPANY.COM + Content-type: Audio/32KADPCM + Content-Description: Spoken Delivery Status Notification + Content-Disposition: inline; voice= Voice-Message-Notification + Content-Transfer-Encoding: Base64 + + glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadadffsssddasdasd + (This is a voiced description of the error in base64) + jrgoij3o45itj09fiuvdkjgWlakgQ93ijkpokfpgokQ90gdffkjpokfgW + dlkgpokpeowrit09== + + --RAA14128.773615765/VM1.COMPANY.COM + Content-type: Message/Delivery-Status + + Reporting-MTA: dns; vm1.company.com + + Original-Recipient: rfc822; 2145551234@VM1.mycompany.com + Final-Recipient: rfc822; 2145551234@VM1.mycompany.com + Action: failed + Status: 5.1.1 (User does not exist) + Diagnostic-Code: smtp; 550 Mailbox not found + Last-Attempt-Date: Thu, 7 Jul 1994 17:15:49 -0400 + + + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 47] + +RFC 3801 VPIMv2 June 2004 + + + --RAA14128.773615765/VM1.COMPANY.COM + content-type: Message/RFC822 + + [original VPIM message goes here] + + --RAA14128.773615765/VM1.COMPANY.COM-- + + The following example is for an MDN sent to the original sender for a + message that has been played. This delivered VPIM message was + received by a corporate gateway and relayed to a unified mailbox. + +Date: Thu, 7 Jul 1994 17:16:05 -0400 +From: "Greg Vaudreuil" <22722@vm.company.com> +Message-ID: <199407072116.RAA14128@exchange.company.com> +Subject: Voice message played +To: 2175552345@VM2.mycompany.com +MIME-Version: 1.0 +Content-Type: multipart/report; + Report-type=disposition-notification; + Boundary="RAA14128.773615765/EXCHANGE.COMPANY.COM" + +--RAA14128.773615765/EXCHANGE.COMPANY.COM +Content-type: Audio/32KADPCM +Content-Description: Spoken Disposition Notification +Content-Disposition: inline; voice= Voice-Message-Notification +Content-Transfer-Encoding: Base64 + +glslfdslsertiflkTfpgkTportrpkTpfgTpoiTpdadadffsssddasdasd +(Voiced description of the disposition action in base64) +jrgoij3o45itj09fiuvdkjgWlakgQ93ijkpokfpgokQ90gdffkjpokfgW +dlkgpokpeowrit09== + +--RAA14128.773615765/EXCHANGE.COMPANY.COM +Content-type: Message/Disposition-Notification + +Reporting-UA: gregs-laptop.dallas.company.com (Unified FooMail 3.0) + +Original-Recipient: rfc822;22722@vm.company.com +Final-Recipient: rfc822;Greg.Vaudreuil@foomail.company.com +Original-Message-ID: <199509192301.12345@vm2.mycompany.com> +Disposition: manual-action/MDN-sent-automatically; displayed + +--RAA14128.773615765/EXCHANGE.COMPANY.COM +Content-type: Message/RFC822 + +[original VPIM message goes here] + +--RAA14128.773615765/EXCHANGE.COMPANY.COM-- + + + +Vaudreuil & Parsons Standards Track [Page 48] + +RFC 3801 VPIMv2 June 2004 + + + +14. Appendix C - Example Error Voice Processing Error Codes + + The following common voice processing errors and their corresponding + status codes are given as examples. The text after the error codes + is intended only for reference to describe the error code. + Implementations should provide implementation-specific informative + comments after the error code rather than the text below. + + Error condition RFC 1893 Error codes + ----------------------------- -------------------------------- + + Analog delivery failed 4.4.1 Persistent connection error + because remote system is busy - busy + + Analog delivery failed 4.4.1 Persistent protocol error + because remote system is - no answer from host + ring-no-answer + + Remote system did not answer 5.5.5 Permanent protocol error + AMIS-Analog handshake ("D" in - wrong version + response to "C" at connect + time) + + Mailbox does not exist 5.1.1 Permanent mailbox error + - does not exist + + Mailbox full or over quota 4.2.2 Persistent mailbox error + - full + + Disk full 4.3.1 Persistent system error + - full + + Command out of sequence 5.5.1 Permanent protocol error + - invalid command + + Frame Error 5.5.2 Permanent protocol error + - syntax error + + Mailbox does not support FAX 5.6.1 Permanent media error + - not supported + + Mailbox does not support TEXT 5.6.1 Permanent media error + - not supported + + Sender is not authorized 5.7.1 Permanent security error + - sender not authorized + + + + +Vaudreuil & Parsons Standards Track [Page 49] + +RFC 3801 VPIMv2 June 2004 + + + Message marked private, but 5.3.3 Permanent system error + system is not private capable - not feature capable + +15. Appendix D - Example Voice Processing Disposition Types + + The following common voice processing disposition conditions and + their corresponding MDN Disposition (which contains the disposition + mode, type and modifier, if applicable) are given as examples. + Implementers should refer to [MDN] for a full description of the + format of message disposition notifications. + +Notification event MDN Disposition mode, type & modifier +------------------------------ ------------------------------------ + +Message played by recipient, manual-action/MDN-sent-automatically; +receipt automatically returned displayed + +Message deleted from mailbox manual-action/MDN-sent-automatically; +by user without listening deleted + +Message cleared when mailbox manual-action/MDN-sent-automatically; +deleted by admin deleted/mailbox-terminated + +Message automatically deleted automatic-action/ +when older than administrator MDN-sent-automatically; deleted/ +set threshold expired + +Message processed, however manual-action/MDN-sent-automatically; +audio encoding unknown - processed/error +unable to play to user Error: unknown audio encoding + +16. Appendix E - IANA Registrations + + There are no changes to the registration per [DISP] of the voice + content disposition parameter defined in the earlier VPIM V2 + document, RFC 2421. There are no changes to the registration per + [MIME4] of the Multipart/voice-message content type defines in the + earlier VPIM v2 document, RFC 2423. + + Both are presented here for information. + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 50] + +RFC 3801 VPIMv2 June 2004 + + +16.1. Voice Content-Disposition Parameter Definition + + To: IANA@IANA.ORG + + Subject: Registration of new Content-Disposition parameter + + Content-Disposition parameter name: voice + + Allowable values for this parameter: + + Voice-Message - the primary voice message, + Voice-Message-Notification - a spoken delivery notification + or spoken disposition notification, + Originator-Spoken-Name - the spoken name of the originator, + Recipient-Spoken-Name - the spoken name of the recipient if + available to the originator and present if there is ONLY one + recipient, + Spoken-Subject- the spoken subject of the message, typically + spoken by the originator + + Description: + + In order to distinguish between the various types of audio contents + in a VPIM voice message a new disposition parameter "voice" is + defined with the preceding values to be used as appropriate. Note + that there SHOULD only be one instance of each of these types of + audio contents per message level. Additional instances of a given + type (i.e., parameter value) may occur within an attached forwarded + voice message. + +16.2. Multipart/Voice-Message MIME Media Type Definition + + To: ietf-types@iana.org + Subject: Registration of MIME media type + Multipart/voice-message + + MIME media type name: multipart + + MIME subtype name: voice-message + + Required parameters: boundary, version + + The use of boundary is defined in [MIME2] + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 51] + +RFC 3801 VPIMv2 June 2004 + + + The version parameter that contains the value "2.0" if + enclosed content conforms to [VPIM2R2]. The absence of this + parameter indicates conformance to the previous version + defined in RFC 1911 [VPIM1]. + + Optional parameters: none + + Encoding considerations: 7bit, 8bit or Binary + + Security considerations: + + This definition identifies the content as being a voice + message. In some environments (though likely not the + majority), the loss of the anonymity of the content may be a + security issue. + + Interoperability considerations: + + Systems developed to conform with [VPIM1] may not conform to + this registration. Specifically, the required version will + likely be absent, in this case the recipient system should + still be able to accept the message and will be able to + handle the content. The VPIM v1 positional identification, + however, would likely be lost. + + Published specification: + This document + + Applications that use this media type: + + Primarily voice messaging + + Additional information: + + Magic number(s): none + File extension(s): .VPM + Macintosh File Type Code(s): VPIM + + Person & email address to contact for further information: + + Glenn W. Parsons + gparsons@nortelnetworks.com + + Gregory M. Vaudreuil + gregv@ieee.org + + Intended usage: COMMON + + + + +Vaudreuil & Parsons Standards Track [Page 52] + +RFC 3801 VPIMv2 June 2004 + + + Author/Change controller: + + Glenn W. Parsons & Gregory M. Vaudreuil + +17. Appendix F - Change History: RFC 2421 (VPIM V2) to this Document + + The updated profile in this document is based on the implementation + and operational deployment experience of several vendors. The + changes are categorized as general, content, transport and + conformance. They are summarized below: + + 1. General + + - Various and substantial editorial updates to improve + readability. + + - Separated send rules from receive rules to aid clarity. + + - Clarified the behavior upon reception of unrecognized content + types expected with the interworking between voice and unified + messaging systems. (E.g., Unsupported non-audio contents should + be discarded to deliver the audio message.) + + - Reworked the sensitivity requirements to align them with X.400. + Eliminated dependencies upon the MIXER documents. + + - Reorganized the content-type descriptions for clarity + + 2. Content + + - Changed handling of received lines by a gateway to SHOULD NOT + delete in a gateway. In gateways to systems such as AMIS, it is + not possible to preserve this information. It is intended that + such systems be able to claim conformance. + + - Eliminated the vCard as a supported VPIM V2 content type. + + - Merged in text from RFC 2423 (Multipart/voice-message) + + 3. Transport + + - None + + 4. Conformance + + - Aligned the table of Appendix A to the requirements in the text. + + + + + +Vaudreuil & Parsons Standards Track [Page 53] + +RFC 3801 VPIMv2 June 2004 + + +18. Authors' Addresses + + Gregory M. Vaudreuil + Lucent Technologies + 7291 Williamson Rd + Dallas, TX 75214 + United States + + EMail: gregv@ieee.org + + + Glenn W. Parsons + Nortel Networks + P.O. Box 3511, Station C + Ottawa, ON K1Y 4H7 + Canada + + Phone: +1-613-763-7582 + Fax: +1-613-763-2697 + EMail: GParsons@NortelNetworks.com + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 54] + +RFC 3801 VPIMv2 June 2004 + + +19. Full Copyright Statement + + Copyright (C) The Internet Society (2004). This document is subject + to the rights, licenses and restrictions contained in BCP 78, and + except as set forth therein, the authors retain all their rights. + + This document and the information contained herein are provided on an + "AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS + OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET + ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, + INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE + INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED + WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. + +Intellectual Property + + The IETF takes no position regarding the validity or scope of any + Intellectual Property Rights or other rights that might be claimed to + pertain to the implementation or use of the technology described in + this document or the extent to which any license under such rights + might or might not be available; nor does it represent that it has + made any independent effort to identify any such rights. Information + on the procedures with respect to rights in RFC documents can be + found in BCP 78 and BCP 79. + + Copies of IPR disclosures made to the IETF Secretariat and any + assurances of licenses to be made available, or the result of an + attempt made to obtain a general license or permission for the use of + such proprietary rights by implementers or users of this + specification can be obtained from the IETF on-line IPR repository at + http://www.ietf.org/ipr. + + The IETF invites any interested party to bring to its attention any + copyrights, patents or patent applications, or other proprietary + rights that may cover technology that may be required to implement + this standard. Please address the information to the IETF at ietf- + ipr@ietf.org. + +Acknowledgement + + Funding for the RFC Editor function is currently provided by the + Internet Society. + + + + + + + + + +Vaudreuil & Parsons Standards Track [Page 55] + |