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+NETWORK WORKING GROUP                           Alexander McKenzie(BBN)
+Request For Comments #421                       27-NOV-72
+NIC #12897
+
+            A SOFTWARE CONSULTING SERVICE FOR NETWORK USERS
+
+     As actual or attempted Network use has grown, it has become
+increasingly apparent that users with real problems to solve are not
+afforded the kinds of software assistance and consulting services
+normally provided by computer service facilities. Two mechanisms which
+were designed to help fill the void in the past are the Resources
+Notebook and the designation of Techincal Liaisons. Unfortunately, the
+Resources Notebook tends to have a long undate cycle, and Technical
+Liaisons are frequently systems programmers who may work at odd hours
+and are sometimes impatient with the questions of naive users.
+
+     In an attempt to deal with this problem in a more satisfactory way,
+BBN recently aided a "software consultant", Nancy Neigus, to the
+Networtk Control Center staff. Nancy has extensive software experience
+on a number of systems, and has spent the last few months familiarizing
+with server systems and subsystems via the network.
+
+     This consulting service is experimental in nature, and as such its
+limits, even its continued existance, will be influenced by the
+expressed needs of the user community. Altough the primary goal is for
+Nancy to provide assistan ce in using existing resources, we do not
+(currently) exclude the possibility of her participation in such
+projects as the checkout of protocol implementations and resolution of
+any discovered conflicts. In some cases, it may turn out that successful
+network operation of a subsystem requires changes to Host software; we
+will attempt to act as a repository and dispatch point of reported
+difficulties of its kind.
+
+        Nancy can be contacted via the Network Control Center
+telephone:
+        (617) 611-0100
+Collect calls will be accepted. She will normally be available between
+9am and 5pm (Eastern Time) weekdays, but the NCC has round-the-clock
+operator coverage and the operators will take messages for her at
+other times. Online messages may also be left at the NIC for "NJN",
+or, for TIP users, vis the "Gripe" service (see TIP news).
+
+        Please inform users at your site of the this software
+consulting service, and encourage them to try it.
+
+       [ This RFC was put into machine readable form for entry ]
+       [ into the online RFC archives by Chakravarthy Paila 4/97]
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