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diff --git a/doc/rfc/rfc6231.txt b/doc/rfc/rfc6231.txt new file mode 100644 index 0000000..f3faaf8 --- /dev/null +++ b/doc/rfc/rfc6231.txt @@ -0,0 +1,7507 @@ + + + + + + +Internet Engineering Task Force (IETF) S. McGlashan +Request for Comments: 6231 Hewlett-Packard +Category: Standards Track T. Melanchuk +ISSN: 2070-1721 Rainwillow + C. Boulton + NS-Technologies + May 2011 + + + An Interactive Voice Response (IVR) Control Package + for the Media Control Channel Framework + +Abstract + + This document defines a Media Control Channel Framework Package for + Interactive Voice Response (IVR) dialog interaction on media + connections and conferences. The package defines dialog management + request elements for preparing, starting, and terminating dialog + interactions, as well as associated responses and notifications. + Dialog interactions are specified in a dialog language. This package + defines a lightweight IVR dialog language (supporting prompt + playback, runtime controls, Dual-Tone Multi-Frequency (DTMF) + collection, and media recording) and allows other dialog languages to + be used. The package also defines elements for auditing package + capabilities and IVR dialogs. + +Status of This Memo + + This is an Internet Standards Track document. + + This document is a product of the Internet Engineering Task Force + (IETF). It represents the consensus of the IETF community. It has + received public review and has been approved for publication by the + Internet Engineering Steering Group (IESG). Further information on + Internet Standards is available in Section 2 of RFC 5741. + + Information about the current status of this document, any errata, + and how to provide feedback on it may be obtained at + http://www.rfc-editor.org/info/rfc6231. + +Copyright Notice + + Copyright (c) 2011 IETF Trust and the persons identified as the + document authors. All rights reserved. + + This document is subject to BCP 78 and the IETF Trust's Legal + Provisions Relating to IETF Documents + (http://trustee.ietf.org/license-info) in effect on the date of + + + +McGlashan, et al. Standards Track [Page 1] + +RFC 6231 IVR Control Package May 2011 + + + publication of this document. Please review these documents + carefully, as they describe your rights and restrictions with respect + to this document. Code Components extracted from this document must + include Simplified BSD License text as described in Section 4.e of + the Trust Legal Provisions and are provided without warranty as + described in the Simplified BSD License. + + This document may contain material from IETF Documents or IETF + Contributions published or made publicly available before November + 10, 2008. The person(s) controlling the copyright in some of this + material may not have granted the IETF Trust the right to allow + modifications of such material outside the IETF Standards Process. + Without obtaining an adequate license from the person(s) controlling + the copyright in such materials, this document may not be modified + outside the IETF Standards Process, and derivative works of it may + not be created outside the IETF Standards Process, except to format + it for publication as an RFC or to translate it into languages other + than English. + +Table of Contents + + 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5 + 2. Conventions and Terminology . . . . . . . . . . . . . . . . . 8 + 3. Control Package Definition . . . . . . . . . . . . . . . . . 9 + 3.1. Control Package Name . . . . . . . . . . . . . . . . . . 9 + 3.2. Framework Message Usage . . . . . . . . . . . . . . . . . 9 + 3.3. Common XML Support . . . . . . . . . . . . . . . . . . . 10 + 3.4. CONTROL Message Body . . . . . . . . . . . . . . . . . . 10 + 3.5. REPORT Message Body . . . . . . . . . . . . . . . . . . . 10 + 3.6. Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 11 + 3.7. Examples . . . . . . . . . . . . . . . . . . . . . . . . 11 + 4. Element Definitions . . . . . . . . . . . . . . . . . . . . . 11 + 4.1. <mscivr> . . . . . . . . . . . . . . . . . . . . . . . . 12 + 4.2. Dialog Management Elements . . . . . . . . . . . . . . . 14 + 4.2.1. <dialogprepare> . . . . . . . . . . . . . . . . . . . 18 + 4.2.2. <dialogstart> . . . . . . . . . . . . . . . . . . . . 20 + 4.2.2.1. <subscribe> . . . . . . . . . . . . . . . . . . . 24 + 4.2.2.1.1. <dtmfsub> . . . . . . . . . . . . . . . . . . 25 + 4.2.2.2. <stream> . . . . . . . . . . . . . . . . . . . . 26 + 4.2.2.2.1. <region> . . . . . . . . . . . . . . . . . . 27 + 4.2.2.2.2. <priority> . . . . . . . . . . . . . . . . . 27 + 4.2.3. <dialogterminate> . . . . . . . . . . . . . . . . . . 28 + 4.2.4. <response> . . . . . . . . . . . . . . . . . . . . . 28 + 4.2.5. <event> . . . . . . . . . . . . . . . . . . . . . . . 30 + 4.2.5.1. <dialogexit> . . . . . . . . . . . . . . . . . . 30 + 4.2.5.2. <dtmfnotify> . . . . . . . . . . . . . . . . . . 32 + 4.2.6. <params> . . . . . . . . . . . . . . . . . . . . . . 33 + 4.2.6.1. <param> . . . . . . . . . . . . . . . . . . . . . 33 + + + +McGlashan, et al. Standards Track [Page 2] + +RFC 6231 IVR Control Package May 2011 + + + 4.3. IVR Dialog Elements . . . . . . . . . . . . . . . . . . . 34 + 4.3.1. <dialog> . . . . . . . . . . . . . . . . . . . . . . 35 + 4.3.1.1. <prompt> . . . . . . . . . . . . . . . . . . . . 38 + 4.3.1.1.1. <variable> . . . . . . . . . . . . . . . . . 39 + 4.3.1.1.1.1. Date Type . . . . . . . . . . . . . . . . 40 + 4.3.1.1.1.2. Time Type . . . . . . . . . . . . . . . . 41 + 4.3.1.1.1.3. Digits Type . . . . . . . . . . . . . . . 42 + 4.3.1.1.2. <dtmf> . . . . . . . . . . . . . . . . . . . 42 + 4.3.1.1.3. <par> . . . . . . . . . . . . . . . . . . . . 43 + 4.3.1.1.3.1. <seq> . . . . . . . . . . . . . . . . . . 45 + 4.3.1.2. <control> . . . . . . . . . . . . . . . . . . . . 46 + 4.3.1.3. <collect> . . . . . . . . . . . . . . . . . . . . 49 + 4.3.1.3.1. <grammar> . . . . . . . . . . . . . . . . . . 52 + 4.3.1.4. <record> . . . . . . . . . . . . . . . . . . . . 53 + 4.3.1.5. <media> . . . . . . . . . . . . . . . . . . . . . 57 + 4.3.2. Exit Information . . . . . . . . . . . . . . . . . . 59 + 4.3.2.1. <promptinfo> . . . . . . . . . . . . . . . . . . 59 + 4.3.2.2. <controlinfo> . . . . . . . . . . . . . . . . . . 59 + 4.3.2.2.1. <controlmatch> . . . . . . . . . . . . . . . 59 + 4.3.2.3. <collectinfo> . . . . . . . . . . . . . . . . . . 60 + 4.3.2.4. <recordinfo> . . . . . . . . . . . . . . . . . . 60 + 4.3.2.4.1. <mediainfo> . . . . . . . . . . . . . . . . . 61 + 4.4. Audit Elements . . . . . . . . . . . . . . . . . . . . . 61 + 4.4.1. <audit> . . . . . . . . . . . . . . . . . . . . . . . 61 + 4.4.2. <auditresponse> . . . . . . . . . . . . . . . . . . . 63 + 4.4.2.1. <codecs> . . . . . . . . . . . . . . . . . . . . 65 + 4.4.2.1.1. <codec> . . . . . . . . . . . . . . . . . . . 65 + 4.4.2.2. <capabilities> . . . . . . . . . . . . . . . . . 66 + 4.4.2.2.1. <dialoglanguages> . . . . . . . . . . . . . . 68 + 4.4.2.2.2. <grammartypes> . . . . . . . . . . . . . . . 68 + 4.4.2.2.3. <recordtypes> . . . . . . . . . . . . . . . . 68 + 4.4.2.2.4. <prompttypes> . . . . . . . . . . . . . . . . 68 + 4.4.2.2.5. <variables> . . . . . . . . . . . . . . . . . 69 + 4.4.2.2.5.1. <variabletype> . . . . . . . . . . . . . 69 + 4.4.2.2.6. <maxpreparedduration> . . . . . . . . . . . . 70 + 4.4.2.2.7. <maxrecordduration> . . . . . . . . . . . . . 70 + 4.4.2.3. <dialogs> . . . . . . . . . . . . . . . . . . . . 70 + 4.4.2.3.1. <dialogaudit> . . . . . . . . . . . . . . . . 71 + 4.5. Response Status Codes . . . . . . . . . . . . . . . . . . 71 + 4.6. Type Definitions . . . . . . . . . . . . . . . . . . . . 77 + 4.6.1. Boolean . . . . . . . . . . . . . . . . . . . . . . . 77 + 4.6.2. DTMFChar . . . . . . . . . . . . . . . . . . . . . . 77 + 4.6.3. DTMFString . . . . . . . . . . . . . . . . . . . . . 77 + 4.6.4. Non-Negative Integer . . . . . . . . . . . . . . . . 77 + 4.6.5. Positive Integer . . . . . . . . . . . . . . . . . . 77 + 4.6.6. String . . . . . . . . . . . . . . . . . . . . . . . 78 + 4.6.7. Time Designation . . . . . . . . . . . . . . . . . . 78 + 4.6.8. Percentage . . . . . . . . . . . . . . . . . . . . . 78 + + + +McGlashan, et al. Standards Track [Page 3] + +RFC 6231 IVR Control Package May 2011 + + + 4.6.9. URI . . . . . . . . . . . . . . . . . . . . . . . . . 78 + 4.6.10. MIME Media Type . . . . . . . . . . . . . . . . . . . 78 + 4.6.11. Language Identifier . . . . . . . . . . . . . . . . . 78 + 4.6.12. DateTime . . . . . . . . . . . . . . . . . . . . . . 79 + 5. Formal Syntax . . . . . . . . . . . . . . . . . . . . . . . . 79 + 6. Examples . . . . . . . . . . . . . . . . . . . . . . . . . . 105 + 6.1. AS-MS Dialog Interaction Examples . . . . . . . . . . . . 105 + 6.1.1. Starting an IVR Dialog . . . . . . . . . . . . . . . 105 + 6.1.2. IVR Dialog Fails to Start . . . . . . . . . . . . . . 106 + 6.1.3. Preparing and Starting an IVR Dialog . . . . . . . . 107 + 6.1.4. Terminating a Dialog . . . . . . . . . . . . . . . . 108 + 6.2. IVR Dialog Examples . . . . . . . . . . . . . . . . . . . 108 + 6.2.1. Playing Announcements . . . . . . . . . . . . . . . . 109 + 6.2.2. Prompt and Collect . . . . . . . . . . . . . . . . . 109 + 6.2.3. Prompt and Record . . . . . . . . . . . . . . . . . . 111 + 6.2.4. Runtime Controls . . . . . . . . . . . . . . . . . . 112 + 6.2.5. Subscriptions and Notifications . . . . . . . . . . . 113 + 6.2.6. Dialog Repetition until DTMF Collection Complete . . 113 + 6.3. Other Dialog Languages . . . . . . . . . . . . . . . . . 114 + 6.4. Foreign Namespace Attributes and Elements . . . . . . . . 115 + 7. Security Considerations . . . . . . . . . . . . . . . . . . . 116 + 8. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 119 + 8.1. Control Package Registration . . . . . . . . . . . . . . 119 + 8.2. URN Sub-Namespace Registration . . . . . . . . . . . . . 120 + 8.3. XML Schema Registration . . . . . . . . . . . . . . . . . 120 + 8.4. MIME Media Type Registration for + application/msc-ivr+xml . . . . . . . . . . . . . . . . . 120 + 8.5. IVR Prompt Variable Type Registration Information . . . . 121 + 9. Using VoiceXML as a Dialog Language . . . . . . . . . . . . . 122 + 9.1. Preparing a VoiceXML Dialog . . . . . . . . . . . . . . . 122 + 9.2. Starting a VoiceXML Dialog . . . . . . . . . . . . . . . 123 + 9.2.1. Session Protocol Information . . . . . . . . . . . . 124 + 9.2.2. Session Media Stream Information . . . . . . . . . . 125 + 9.2.3. Session Parameter Information . . . . . . . . . . . . 127 + 9.3. Terminating a VoiceXML Dialog . . . . . . . . . . . . . . 128 + 9.4. Exiting a VoiceXML Dialog . . . . . . . . . . . . . . . . 128 + 9.5. Call Transfer . . . . . . . . . . . . . . . . . . . . . . 129 + 10. Contributors . . . . . . . . . . . . . . . . . . . . . . . . 130 + 11. Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . 130 + 12. References . . . . . . . . . . . . . . . . . . . . . . . . . 130 + 12.1. Normative References . . . . . . . . . . . . . . . . . . 130 + 12.2. Informative References . . . . . . . . . . . . . . . . . 132 + + + + + + + + + +McGlashan, et al. Standards Track [Page 4] + +RFC 6231 IVR Control Package May 2011 + + +1. Introduction + + The Media Control Channel Framework [RFC6230] provides a generic + approach for establishment and reporting capabilities of remotely + initiated commands. The Channel Framework -- an equivalent term for + the Media Control Channel Framework -- utilizes many functions + provided by the Session Initiation Protocol (SIP) [RFC3261] for the + rendezvous and establishment of a reliable channel for control + interactions. The Control Framework also introduces the concept of a + Control Package. A Control Package is an explicit usage of the + Control Framework for a particular interaction set. This document + defines a Control Package for Interactive Voice Response (IVR) + dialogs on media connections and conferences. The term 'dialog' in + this document refers to an IVR dialog and is completely unrelated to + the notion of a SIP dialog. The term 'IVR' is used in its inclusive + sense, allowing media other than voice for dialog interaction. + + The package defines dialog management request elements for preparing, + starting, and terminating dialog interactions, as well as associated + responses and notifications. Dialog interactions are specified using + a dialog language where the language specifies a well-defined syntax + and semantics for permitted operations (play a prompt, record input + from the user, etc.). This package defines a lightweight IVR dialog + language (supporting prompt playback, runtime controls, DTMF + collection, and media recording) and allows other dialog languages to + be used. These dialog languages are specified inside dialog + management elements for preparing and starting dialog interactions. + The package also defines elements for auditing package capabilities + and IVR dialogs. + + This package has been designed to satisfy IVR requirements documented + in "Media Server Control Protocol Requirements" [RFC5167] -- more + specifically, REQ-MCP-28, REQ-MCP-29, and REQ-MCP-30. It achieves + this by building upon two major approaches to IVR dialog design. + These approaches address a wide range of IVR use cases and are used + in many applications that are extensively deployed today. + + First, the package is designed to provide the major IVR functionality + of SIP media server languages such as netann [RFC4240], Media Server + Control Markup Language (MSCML) [RFC5022], and Media Server Markup + Language (MSML) [RFC5707], which themselves build upon more + traditional non-SIP languages ([H.248.9], [RFC2897]). A key + differentiator is that this package provides IVR functionality using + the Channel Framework. + + Second, its design is aligned with key concepts of the web model as + defined in W3C Voice Browser languages. The key dialog management + mechanism is closely aligned with Call Control XML (CCXML) [CCXML10]. + + + +McGlashan, et al. Standards Track [Page 5] + +RFC 6231 IVR Control Package May 2011 + + + The dialog functionality defined in this package can be largely seen + as a subset of VoiceXML ([VXML20], [VXML21]): where possible, basic + prompting, DTMF collection, and media recording features are + incorporated, but not any advanced VoiceXML constructs (such as + <form>, its interpretation algorithm, or a dynamic data model). As + W3C develops VoiceXML 3.0 [VXML30], we expect to see further + alignment, especially in providing a set of basic independent + primitive elements (such as prompt, collect, record, and runtime + controls) that can be reused in different dialog languages. + + By reusing and building upon design patterns from these approaches to + IVR languages, this package is intended to provide a foundation that + is familiar to current IVR developers and sufficient for most IVR + applications, as well as a path to other languages that address more + advanced applications. + + This Control Package defines a lightweight IVR dialog language. The + scope of this dialog language is the following IVR functionality: + + o playing one or more media resources as a prompt to the user + + o runtime controls (including VCR controls like speed and volume) + + o collecting DTMF input from the user according to a grammar + + o recording user media input + + Out of scope for this dialog language are more advanced functions + including ASR (Automatic Speech Recognition), TTS (Text-to-Speech), + fax, automatic prompt recovery ('media fallback'), and media + transformation. Such functionality can be addressed by other dialog + languages (such as VoiceXML) used with this package, extensions to + this package (addition of foreign elements or attributes from another + namespace), or other Control Packages. + + The functionality of this package is defined by messages, containing + XML [XML] elements, transported using the Media Control Channel + Framework. The XML elements can be divided into three types: dialog + management elements; a dialog element that defines a lightweight IVR + dialog language used with dialog management elements; and finally, + elements for auditing package capabilities as well as dialogs managed + by the package. + + Dialog management elements are designed to manage the general + lifecycle of a dialog. Elements are provided for preparing a dialog, + starting the dialog on a conference or connection, and terminating + execution of a dialog. Each of these elements is contained in a + Media Control Channel Framework CONTROL message sent to the media + + + +McGlashan, et al. Standards Track [Page 6] + +RFC 6231 IVR Control Package May 2011 + + + server. When the appropriate action has been executed, the media + server sends a REPORT message (or a 200 response to the CONTROL + message if it can execute in time) with a response element indicating + whether or not the operation was successful (e.g., if the dialog + cannot be started, then the error is reported in this response). + Once a dialog has been successfully started, the media server can + send further event notifications in a framework CONTROL message. + This package defines two event notifications: a DTMF event indicating + the DTMF activity, and a dialogexit event indicating that the dialog + has exited. If the dialog has executed successfully, the dialogexit + event includes information collected during the dialog. If an error + occurs during execution (e.g., a media resource failed to play, no + recording resource available, etc.), then error information is + reported in the dialogexit event. Once a dialogexit event is sent, + the dialog lifecycle is terminated. + + The dialog management elements for preparing and starting a dialog + specify the dialog using a dialog language. A dialog language has + well-defined syntax and semantics for defined dialog operations. + Typically, dialog languages are written in XML where the root element + has a designated XML namespace and, when used as standalone + documents, have an associated MIME media type. For example, VoiceXML + is an XML dialog language with the root element <vxml> with the + designated namespace 'http://www.w3.org/2001/vxml' and standalone + documents are associated with the MIME media type 'application/ + voicexml+xml' [RFC4267]. + + This Control Package defines its own lightweight IVR dialog language. + The language has a root element (<dialog>) with the same designated + namespace as used for other elements defined in this package (see + Section 8.2). The root element contains child elements for playing + prompts to the user, specifying runtime controls, collecting DTMF + input from the user, and recording media input from the user. The + child elements can co-occur so as to provide 'play announcement', + 'prompt and collect', as well as 'prompt and record' functionality. + + The dialog management elements for preparing and starting a dialog + can specify the dialog language either by including inline a fragment + with the root element or by referencing an external dialog document. + The dialog language defined in this package is specified inline. + Other dialog languages, such as VoiceXML, can be used by referencing + an external dialog document. + + The document is organized as follows. Section 3 describes how this + Control Package fulfills the requirements for a Media Control Channel + Framework Control Package. Section 4 describes the syntax and + semantics of defined elements, including dialog management + (Section 4.2), the IVR dialog element (Section 4.3), and audit + + + +McGlashan, et al. Standards Track [Page 7] + +RFC 6231 IVR Control Package May 2011 + + + elements (Section 4.4). Section 5 describes an XML schema for these + elements and provides extensibility by allowing attributes and + elements from other namespaces. Section 6 provides examples of + package usage. Section 7 describes important security considerations + for use of this Control Package. Section 8 provides information on + IANA registration of this Control Package, including its name, XML + namespace, and MIME media type. It also establishes a registry for + prompt variables. Finally, Section 9 provides additional information + on using VoiceXML when supported as an external dialog language. + +2. Conventions and Terminology + + In this document, BCP 14 [RFC2119] defines the key words "MUST", + "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", + "RECOMMENDED", "NOT RECOMMENDED", "MAY", and "OPTIONAL". In + addition, BCP 15 indicates requirement levels for compliant + implementations. + + The following additional terms are defined for use in this document: + + Dialog: A dialog performs media interaction with a user following + the concept of an IVR (Interactive Voice Response) dialog (this + sense of 'dialog' is completely unrelated to a SIP dialog). A + dialog is specified as inline XML or via a URI reference to an + external dialog document. Traditional IVR dialogs typically + feature capabilities such as playing audio prompts, collecting + DTMF input, and recording audio input from the user. More + inclusive definitions include support for other media types, + runtime controls, synthesized speech, recording and playback of + video, recognition of spoken input, and mixed initiative + conversations. + + Application Server: A SIP [RFC3261] application server (AS) hosts + and executes services such as interactive media and conferencing + in an operator's network. An AS influences and impacts the SIP + session, in particular by terminating SIP sessions on a media + server, which is under its control. + + Media Server: A media server (MS) processes media streams on behalf + of an AS by offering functionality such as interactive media, + conferencing, and transcoding to the end user. Interactive media + functionality is realized by way of dialogs that are initiated by + the application server. + + + + + + + + +McGlashan, et al. Standards Track [Page 8] + +RFC 6231 IVR Control Package May 2011 + + +3. Control Package Definition + + This section fulfills the mandatory requirement for information that + MUST be specified during the definition of a Control Framework + Package, as detailed in Section 7 of [RFC6230]. + +3.1. Control Package Name + + The Control Framework requires a Control Package to specify and + register a unique name. + + The name of this Control Package is "msc-ivr/1.0" (Media Server + Control - Interactive Voice Response - version 1.0). Its IANA + registration is specified in Section 8.1. + + Since this is the initial ("1.0") version of the Control Package, + there are no backwards-compatibility issues to address. + +3.2. Framework Message Usage + + The Control Framework requires a Control Package to explicitly detail + the CONTROL messages that can be used as well as provide an + indication of directionality between entities. This will include + which role type is allowed to initiate a request type. + + This package specifies Control and response messages in terms of XML + elements defined in Section 4, where the message bodies have the MIME + media type defined in Section 8.4. These elements describe requests, + responses, and notifications and all are contained within a root + <mscivr> element (Section 4.1). + + In this package, the MS operates as a Control Server in receiving + requests from, and sending responses to, the AS (operating as Control + Client). Dialog management requests and responses are defined in + Section 4.2. Audit requests and responses are defined in + Section 4.4. Dialog management and audit responses are carried in a + framework 200 response or REPORT message bodies. This package's + response codes are defined in Section 4.5. + + Note that package responses are different from framework response + codes. Framework error response codes (see Section 7 of [RFC6230]) + are used when the request or event notification is invalid; for + example, a request is invalid XML (400), or not understood (500). + + The MS also operates as a Control Client in sending event + notification to the AS (Control Server). Event notifications + (Section 4.2.5) are carried in CONTROL message bodies. The AS MUST + respond with a Control Framework 200 response. + + + +McGlashan, et al. Standards Track [Page 9] + +RFC 6231 IVR Control Package May 2011 + + +3.3. Common XML Support + + The Control Framework requires a Control Package definition to + specify if the attributes for media dialog or conference references + are required. + + This package requires that the XML schema in Section A.1 of [RFC6230] + MUST be supported for media dialogs and conferences. + + The package uses "connectionid" and "conferenceid" attributes for + various element definitions (Section 4). The XML schema (Section 5) + imports the definitions of these attributes from the framework + schema. + +3.4. CONTROL Message Body + + The Control Framework requires a Control Package to define the + control body that can be contained within a CONTROL command request + and to indicate the location of detailed syntax definitions and + semantics for the appropriate body types. + + When operating as Control Server, the MS receives Control message + bodies with the MIME media type defined in Section 8.4 and containing + an <mscivr> element (Section 4.1) with either a dialog management or + audit request child element. + + The following dialog management request elements are carried in + CONTROL message bodies to the MS: <dialogprepare> (Section 4.2.1), + <dialogstart> (Section 4.2.2), and <dialogterminate> (Section 4.2.3) + elements. + + The <audit> request element (Section 4.4.1) is also carried in + CONTROL message bodies. + + When operating as Control Client, the MS sends CONTROL messages with + the MIME media type defined in Section 8.4 and a body containing an + <mscivr> element (Section 4.1) with a notification <event> child + element (Section 4.2.5). + +3.5. REPORT Message Body + + The Control Framework requires a Control Package definition to define + the REPORT body that can be contained within a REPORT command + request, or that no report package body is required. This section + indicates the location of detailed syntax definitions and semantics + for the appropriate body types. + + + + + +McGlashan, et al. Standards Track [Page 10] + +RFC 6231 IVR Control Package May 2011 + + + When operating as Control Server, the MS sends REPORT bodies with the + MIME media type defined in Section 8.4 and containing a <mscivr> + element (Section 4.1) with a response child element. The response + element for dialog management requests is a <response> element + (Section 4.2.4). The response element for an audit request is an + <auditresponse> element (Section 4.4.2). + +3.6. Audit + + The Control Framework encourages Control Packages to specify whether + auditing is available, how it is triggered, as well as the query/ + response formats. + + This Control Package supports auditing of package capabilities and + dialogs on the MS. An audit request is carried in a CONTROL message + (see Section 3.4) and an audit response in a REPORT message (or a 200 + response to the CONTROL if it can execute the audit in time) (see + Section 3.5). + + The syntax and semantics of audit request and response elements are + defined in Section 4.4. + +3.7. Examples + + The Control Framework recommends Control Packages to provide a range + of message flows that represent common flows using the package and + this framework document. + + This Control Package provides examples of such message flows in + Section 6. + +4. Element Definitions + + This section defines the XML elements for this package. The elements + are defined in the XML namespace specified in Section 8.2. + + The root element is <mscivr> (Section 4.1). All other XML elements + (requests, responses, and notification elements) are contained within + it. Child elements describe dialog management (Section 4.2) and + audit (Section 4.4) functionality. The IVR dialog element (contained + within dialog management elements) is defined in Section 4.3. + Response status codes are defined in Section 4.5 and type definitions + in Section 4.6. + + Implementation of this Control Package MUST address the Security + Considerations described in Section 7. + + + + + +McGlashan, et al. Standards Track [Page 11] + +RFC 6231 IVR Control Package May 2011 + + + Implementation of this Control Package MUST adhere to the syntax and + semantics of XML elements defined in this section and the schema + (Section 5). Since XML schema is unable to support some types of + syntactic constraints (such as attribute and element co-occurrence), + some elements in this package specify additional syntactic + constraints in their textual definition. If there is a difference in + constraints between the XML schema and the textual description of + elements in this section, the textual definition takes priority. + + The XML schema supports extensibility by allowing attributes and + elements from other namespaces. Implementations MAY support + additional capabilities by means of attributes and elements from + other (foreign) namespaces. Attributes and elements from foreign + namespaces are not described in this section. + + Some elements in this Control Package contain attributes whose value + is a URI. These elements include: <dialogprepare> (Section 4.2.1), + <dialogstart> (Section 4.2.2), <media> (Section 4.3.1.5), <grammar> + (Section 4.3.1.3.1), and <record> (Section 4.3.1.4). The MS MUST + support both HTTP [RFC2616] and HTTPS [RFC2818] protocol schemes for + fetching and uploading resources, and the MS MAY support other + schemes. The implementation SHOULD support storage of authentication + information as part of its configuration, including security + certificates for use with HTTPS. If the implementation wants to + support user authentication, user certifications and passwords can + also be stored as part of its configuration or the implementation can + extend the schema (adding, for example, an http-password attribute in + its own namespace) and then map user authentication information onto + the appropriate headers following the HTTP authentication model + [RFC2616]. + + Some elements in this Control Package contain attributes whose value + is descriptive text primarily for diagnostic use. The implementation + can indicate the language used in the descriptive text by means of a + 'desclang' attribute ([RFC2277], [RFC5646]). The desclang attribute + can appear on the root element as well as selected subordinate + elements (see Section 4.1). The desclang attribute value on the root + element applies to all desclang attributes in subordinate elements + unless the subordinate element has an explicit desclang attribute + that overrides it. + + Usage examples are provided in Section 6. + +4.1. <mscivr> + + The <mscivr> element has the following attributes (in addition to + standard XML namespace attributes such as xmlns): + + + + +McGlashan, et al. Standards Track [Page 12] + +RFC 6231 IVR Control Package May 2011 + + + version: a string specifying the mscivr package version. The value + is fixed as '1.0' for this version of the package. The attribute + is mandatory. + + desclang: specifies the language used in descriptive text attributes + of subordinate elements (unless the subordinate element provides a + desclang attribute that overrides the value for its descriptive + text attributes). The descriptive text attributes on subordinate + elements include: the reason attribute on <response> + (Section 4.2.4), <dialogexit> (Section 4.2.5.1), and + <auditresponse> (Section 4.4.2); desc attribute on <variabletype> + and <format> (Section 4.4.2.2.5.1). A valid value is a language + identifier (Section 4.6.11). The attribute is optional. The + default value is i-default (BCP 47 [RFC5646]). + + The <mscivr> element has the following defined child elements, only + one of which can occur: + + 1. dialog management elements defined in Section 4.2: + + <dialogprepare> prepare a dialog. See Section 4.2.1. + + <dialogstart> start a dialog. See Section 4.2.2. + + <dialogterminate> terminate a dialog. See Section 4.2.3. + + <response> response to a dialog request. See Section 4.2.4. + + <event> dialog or subscription notification. See Section 4.2.5. + + 2. audit elements defined in Section 4.4: + + <audit> audit package capabilities and managed dialogs. See + Section 4.4.1. + + <auditresponse> response to an audit request. See + Section 4.4.2. + + For example, a request to the MS to start an IVR dialog playing a + prompt: + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 13] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="ssd3r3:sds345b"> + <dialog> + <prompt> + <media loc="http://www.example.com/welcome.wav"/> + </prompt> + </dialog> + </dialogstart> + </mscivr> + + and a response from the MS that the dialog started successfully: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="200" dialogid="d1"/> + </mscivr> + + and finally a notification from the MS indicating that the dialog + exited upon completion of playing the prompt: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr" + desclang="en"> + <event dialogid="d1"> + <dialogexit status="1" reason="successful completion of the dialog"> + <promptinfo termmode="completed"/> + </dialogexit> + </event> + </mscivr> + + The language of the descriptive text in the reason attribute of + <dialogexit> is explicitly indicated by the desclang attribute of the + <mscivr> root element. + +4.2. Dialog Management Elements + + This section defines the dialog management XML elements for this + Control Package. These elements are divided into requests, + responses, and notifications. + + Request elements are sent to the MS to request a specific dialog + operation to be executed. The following request elements are + defined: + + <dialogprepare>: prepare a dialog for later execution + + <dialogstart>: start a (prepared) dialog on a connection or + conference + + <dialogterminate>: terminate a dialog + + + +McGlashan, et al. Standards Track [Page 14] + +RFC 6231 IVR Control Package May 2011 + + + Responses from the MS describe the status of the requested operation. + Responses are specified in a <response> element (Section 4.2.4) that + includes a mandatory attribute describing the status in terms of a + numeric code. Response status codes are defined in Section 4.5. The + MS MUST respond to a request message with a response message. If the + MS is not able to process the request and carry out the dialog + operation, the request has failed and the MS MUST indicate the class + of failure using an appropriate 4xx response code. Unless an error + response code is specified for a class of error within this section, + implementations follow Section 4.5 in determining the appropriate + status code for the response. + + Notifications are sent from the MS to provide updates on the status + of a dialog or operations defined within the dialog. Notifications + are specified in an <event> element (Section 4.2.5). + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 15] + +RFC 6231 IVR Control Package May 2011 + + + +---------+ + | IDLE | + +---------+ + | | + | | + <dialogprepare>/| |<dialogstart>/ + | | + +---------+ | | +---------+ + +-----<--| |<--------+ +------------>| |+------>-+ + | +-<----|PREPARING| |STARTING | | + | | | | ----------->| |---->--+ | + | | +---------+ / +---------+ | | + | | | / | | | + | | |/200 response / /200 response| | | + | | | / | | | + | | | / | | | + | | | / | | | + V V v /<dialogstart>/ v | | + | | +---------+ / +---------+ | | + | | | |--------+ +----| | | | + | | |PREPARED |---------+ | | STARTED | | | + | | | | | +--->| | | | + | | | |--------+| <dialogterminate>/| | | | + | | +---------+ || 200 response +---------+ | | + | | || | | | + | | /dialogexit notification|| | | | + | | (timeout) || | | | + | | || | | | + | | || | | | + | | || | | | + | | ||<dialogterminate>/ | | | + | | || 200 response | | | + | | || + |/dialogexit | | + | | || /dialogexit | notification | | + | | || notification | | | + | | || | | | + | | vv | | | + | | /ERROR response +-----------+ | | | + | +---------------------->| |<----------+ /ERROR response| | + +------------------------>|TERMINATED |<---------------------------+ | + <dialogterminate>/ | |<-----------------------------+ + 410 response +-----------+ <dialogterminate>/410 response + + Figure 1: Dialog Lifecycle + + The MS implementation MUST adhere to the dialog lifecycle shown in + Figure 1, where each dialog has the following states: + + + + +McGlashan, et al. Standards Track [Page 16] + +RFC 6231 IVR Control Package May 2011 + + + IDLE: the dialog is uninitialized. + + PREPARING: the dialog is being prepared. The dialog is assigned a + valid dialog identifier (see below). If an error occurs, the + dialog transitions to the TERMINATED state and the MS MUST send a + response indicating the error. If the dialog is terminated before + preparation is complete, the dialog transitions to the TERMINATED + state and the MS MUST send a 410 response (Section 4.5) for the + prepare request. + + PREPARED: the dialog has been successfully prepared and the MS MUST + send a 200 response indicating the prepare operation was + successful. If the dialog is terminated, then the MS MUST send a + 200 response, the dialog transitions to the TERMINATED state and + the MS MUST send a dialogexit notification event (see + Section 4.2.5.1). If the duration the dialog remains in the + PREPARED state exceeds the maximum preparation duration, the + dialog transitions to the TERMINATED state and the MS MUST send a + dialogexit notification with the appropriate error status code + (see Section 4.2.5.1). A maximum preparation duration of 300s is + RECOMMENDED. + + STARTING: the dialog is being started. If the dialog has not + already been prepared, it is first prepared and assigned a valid + dialog identifier (see below). If an error occurs the dialog + transitions to the TERMINATED state and the MS MUST send a + response indicating the error. If the dialog is terminated, the + dialog transitions to the TERMINATED state and the MS MUST send a + 410 response (Section 4.5) for the start request. + + STARTED: the dialog has been successfully started and is now active. + The MS MUST send a 200 response indicating the start operation was + successful. If any dialog events occur that were subscribed to, + the MS MUST send a notifications when the dialog event occurs. + When the dialog exits (due to normal termination, an error, or a + terminate request), the MS MUST send a dialogexit notification + event (see Section 4.2.5.1) and the dialog transitions to the + TERMINATED state. + + TERMINATED: the dialog is terminated and its dialog identifier is no + longer valid. Dialog notifications MUST NOT be sent for this + dialog. + + Each dialog has a valid identifier until it transitions to a + TERMINATED state. The dialog identifier is assigned by the MS unless + the <dialogprepare> or <dialogstart> request already specifies a + + + + + +McGlashan, et al. Standards Track [Page 17] + +RFC 6231 IVR Control Package May 2011 + + + identifier (dialogid) that is not associated with any other dialog on + the MS. Once a dialog is in a TERMINATED state, its dialog + identifier is no longer valid and can be reused for another dialog. + + The identifier is used to reference the dialog in subsequent + requests, responses, and notifications. In a <dialogstart> request, + the dialog identifier can be specified in the prepareddialogid + attribute indicating the prepared dialog to start. In + <dialogterminate> and <audit> requests, the dialog identifier is + specified in the dialogid attribute, indicating which dialog is to be + terminated or audited, respectively. If these requests specify a + dialog identifier already associated with another dialog on the MS, + the MS sends a response with a 405 status code (see Section 4.5) and + the same dialogid as in the request. The MS MUST specify a dialog + identifier in notifications associated with the dialog. The MS MUST + specify a dialog identifier in responses unless it is a response to a + syntactically invalid request. + + For a given dialog, the <dialogprepare> or <dialogstart> request + elements specify the dialog content to execute either by including + inline a <dialog> element (the dialog language defined in this + package; see Section 4.3) or by referencing an external dialog + document (a dialog language defined outside this package). When + referencing an external dialog document, the request element contains + a URI reference to the remote document (specifying the dialog + definition) and, optionally, a type attribute indicating the MIME + media type associated with the dialog document. Consequently, the + dialog language associated with a dialog on the MS is identified + either inline by a <dialog> child element or by a src attribute + referencing a document containing the dialog language. The MS MUST + support inline the IVR dialog language defined in Section 4.3. The + MS MAY support other dialog languages by reference. + +4.2.1. <dialogprepare> + + The <dialogprepare> request is sent to the MS to request preparation + of a dialog. Dialog preparation consists of (a) retrieving an + external dialog document and/or external resources referenced within + an inline <dialog> element and (b) validating the dialog document + syntactically and semantically. + + A prepared dialog is executed when the MS receives a <dialogstart> + request referencing the prepared dialog identifier (see + Section 4.2.2). + + The <dialogprepare> element has the following attributes: + + + + + +McGlashan, et al. Standards Track [Page 18] + +RFC 6231 IVR Control Package May 2011 + + + src: specifies the location of an external dialog document to + prepare. A valid value is a URI (see Section 4.6.9). The MS MUST + support both HTTP [RFC2616] and HTTPS [RFC2818] schemes and the MS + MAY support other schemes. If the URI scheme is unsupported, the + MS sends a <response> with a 420 status code (Section 4.5). If + the document cannot be retrieved within the timeout interval, the + MS sends a <response> with a 409 status code. If the document + contains a type of dialog language that the MS does not support, + the MS sends a <response> with a 421 status code. The attribute + is optional. There is no default value. + + type: specifies the type of the external dialog document indicated + in the 'src' attribute. A valid value is a MIME media type (see + Section 4.6.10). If the URI scheme used in the src attribute + defines a mechanism for establishing the authoritative MIME media + type of the media resource, the value returned by that mechanism + takes precedence over this attribute. The attribute is optional. + There is no default value. + + maxage: Used to set the max-age value of the 'Cache-Control' header + in conjunction with an external dialog document fetched using + HTTP, as per [RFC2616]. A valid value is a non-negative integer + (see Section 4.6.4). The attribute is optional. There is no + default value. + + maxstale: Used to set the max-stale value of the 'Cache-Control' + header in conjunction with an external dialog document fetched + using HTTP, as per [RFC2616]. A valid value is a non-negative + integer (see Section 4.6.4). The attribute is optional. There is + no default value. + + fetchtimeout: the maximum timeout interval to wait when fetching an + external dialog document. A valid value is a Time Designation + (see Section 4.6.7). The attribute is optional. The default + value is 30s. + + dialogid: string indicating a unique name for the dialog. If a + dialog with the same name already exists on the MS, the MS sends a + <response> with a 405 status code (Section 4.5). If this + attribute is not specified, the MS MUST create a unique name for + the dialog (see Section 4.2 for dialog identifier assignment). + The attribute is optional. There is no default value. + + The <dialogprepare> element has the following sequence of child + elements: + + <dialog> an IVR dialog (Section 4.3) to prepare. The element is + optional. + + + +McGlashan, et al. Standards Track [Page 19] + +RFC 6231 IVR Control Package May 2011 + + + <params>: specifies input parameters (Section 4.2.6) for dialog + languages defined outside this specification. The element is + optional. If a parameter is not supported by the MS for the + external dialog language, the MS sends a <response> with a 427 + status code (Section 4.5). + + The dialog to prepare can be specified either inline with a <dialog> + child element or externally (for dialog languages defined outside + this specification) using the src attribute. It is a syntax error if + both an inline <dialog> element and a src attribute are specified and + the MS sends a <response> with a 400 status code (see Section 4.5). + The type, maxage, maxstale, and fetchtimeout attributes are only + relevant when a dialog is specified as an external document. + + For example, a <dialogprepare> request to prepare an inline IVR + dialog with a single prompt: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogprepare> + <dialog> + <prompt> + <media loc="http://www.example.com/welcome.wav"/> + </prompt> + </dialog> + </dialogprepare> + </mscivr> + + In this example, a request with a specified dialogid to prepare a + VoiceXML dialog document located externally: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogprepare dialogid="d2" type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"/> + </mscivr> + + Since MS support for dialog languages other than the IVR dialog + language defined in this package is optional, if the MS does not + support the dialog language, it would send a response with the status + code 421 (Section 4.5). Further information on using VoiceXML can be + found in Section 9. + +4.2.2. <dialogstart> + + The <dialogstart> element is sent to the MS to start a dialog. If + the dialog has not been prepared, the dialog is prepared (retrieving + external document and/or external resources referenced within + <dialog> element and the dialog document validated syntactically and + + + +McGlashan, et al. Standards Track [Page 20] + +RFC 6231 IVR Control Package May 2011 + + + semantically). Media processors (e.g., DTMF and prompt queue) are + activated and associated with the specified connection or conference. + + The <dialogstart> element has the following attributes: + + src: specifies the location of an external dialog document to start. + A valid value is a URI (see Section 4.6.9). The MS MUST support + both HTTP [RFC2616] and HTTPS [RFC2818] schemes and the MS MAY + support other schemes. If the URI scheme is unsupported, the MS + sends a <response> with a 420 status code (Section 4.5). If the + document cannot be retrieved with the timeout interval, the MS + sends a <response> with a 409 status code. If the document + contains a type of dialog language that the MS does not support, + the MS sends a <response> with a 421 status code. The attribute + is optional. There is no default value. + + type: specifies the type of the external dialog document indicated + in the 'src' attribute. A valid value is a MIME media type (see + Section 4.6.10). If the URI scheme used in the src attribute + defines a mechanism for establishing the authoritative MIME media + type of the media resource, the value returned by that mechanism + takes precedence over this attribute. The attribute is optional. + There is no default value. + + maxage: Used to set the max-age value of the 'Cache-Control' header + in conjunction with an external dialog document fetched using + HTTP, as per [RFC2616]. A valid value is a non-negative integer + (see Section 4.6.4). The attribute is optional. There is no + default value. + + maxstale: Used to set the max-stale value of the 'Cache-Control' + header in conjunction with an external dialog document fetched + using HTTP, as per [RFC2616]. A valid value is a non-negative + integer (see Section 4.6.4). The attribute is optional. There is + no default value. + + fetchtimeout: the maximum timeout interval to wait when fetching an + external dialog document. A valid value is a Time Designation + (see Section 4.6.7). The attribute is optional. The default + value is 30s. + + dialogid: string indicating a unique name for the dialog. If a + dialog with the same name already exists on the MS, the MS sends a + <response> with a 405 status code (Section 4.5). If neither the + dialogid attribute nor the prepareddialogid attribute is + specified, the MS MUST create a unique name for the dialog (see + Section 4.2 for dialog identifier assignment). The attribute is + optional. There is no default value. + + + +McGlashan, et al. Standards Track [Page 21] + +RFC 6231 IVR Control Package May 2011 + + + prepareddialogid: string identifying a dialog previously prepared + using a dialogprepare (Section 4.2.1) request. If neither the + dialogid attribute nor the prepareddialogid attribute is + specified, the MS MUST create a unique name for the dialog (see + Section 4.2 for dialog identifier assignment). The attribute is + optional. There is no default value. + + connectionid: string identifying the SIP dialog connection on which + this dialog is to be started (see Appendix A.1 of [RFC6230]). The + attribute is optional. There is no default value. + + conferenceid: string identifying the conference on which this dialog + is to be started (see Appendix A.1 of [RFC6230]). The attribute + is optional. There is no default value. + + Exactly one of the connectionid or conferenceid attributes MUST be + specified. If both the connectionid and conferenceid attributes are + specified or neither is specified, it is a syntax error and the MS + sends a <response> with a 400 status code (Section 4.5). + + It is an error if the connection or conference referenced by a + specific connectionid or conferenceid attribute is not available on + the MS at the time the <dialogstart> request is executed. If an + invalid connectionid is specified, the MS sends a <response> with a + 407 status code (Section 4.5). If an invalid conferenceid is + specified, the MS sends a <response> with a 408 status code. + + The <dialogstart> element has the following sequence of child + elements: + + <dialog>: specifies an IVR dialog (Section 4.3) to execute. The + element is optional. + + <subscribe>: specifies subscriptions to dialog events + (Section 4.2.2.1). The element is optional. + + <params>: specifies input parameters (Section 4.2.6) for dialog + languages defined outside this specification. The element is + optional. If a parameter is not supported by the MS for the + external dialog language, the MS sends a <response> with a 427 + status code (Section 4.5). + + <stream>: determines the media stream(s) associated with the + connection or conference on which the dialog is executed + (Section 4.2.2.2). The <stream> element is optional. Multiple + <stream> elements can be specified. + + + + + +McGlashan, et al. Standards Track [Page 22] + +RFC 6231 IVR Control Package May 2011 + + + The dialog to start can be specified either (a) inline with a + <dialog> child element, (b) externally using the src attribute (for + dialog languages defined outside this specification), or (c) by + referencing a previously prepared dialog using the prepareddialogid + attribute. If exactly one of the src attribute, the + prepareddialogid, or a <dialog> child element is not specified, it is + a syntax error and the MS sends a <response> with a 400 status code + (Section 4.5). If the prepareddialogid and dialogid attributes are + specified, it is also a syntax error and the MS sends a <response> + with a 400 status code. The type, maxage, maxstale, and fetchtimeout + attributes are only relevant when a dialog is specified as an + external document. + + The <stream> element provides explicit control over which media + streams on the connection or conference are used during dialog + execution. For example, if a connection supports both audio and + video streams, a <stream> element could be used to indicate that only + the audio stream is used in receive mode. In cases where there are + multiple media streams of the same type for a dialog, the AS MUST use + <stream> elements to explicitly specify the configuration. If no + <stream> elements are specified, then the default media configuration + is that defined for the connection or conference. + + If a <stream> element is in conflict (a) with another <stream> + element, (b) with specified connection or conference media + capabilities, or (c) with a Session Description Protocol (SDP) label + value as part of the connectionid (see Appendix A.1 of [RFC6230]), + then the MS sends a <response> with a 411 status code (Section 4.5). + If the media stream configuration is not supported by the MS, then + the MS sends a <response> with a 428 status code (Section 4.5). + + The MS MAY support multiple, simultaneous dialogs being started on + the same connection or conference. For example, the same connection + can receive different media streams (e.g., audio and video) from + different dialogs, or receive (and implicitly mix where appropriate) + the same type of media streams from different dialogs. If the MS + does not support starting another dialog on the same connection or + conference, it sends a <response> with a 432 status code + (Section 4.5) when it receives the second (or subsequent) dialog + request. + + For example, a request to start an ivr dialog on a connection + subscribing to DTMF notifications: + + + + + + + + +McGlashan, et al. Standards Track [Page 23] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="connection1"> + <dialog> + <prompt> + <media loc="http://www.example.com/getpin.wav"/> + </prompt> + <collect maxdigits="2"/> + </dialog> + <subscribe> + <dtmfsub matchmode="all"/> + </subscribe> + </dialogstart> + </mscivr> + + In this example, the dialog is started on a conference where the + conference only receives an audio media stream from the dialog: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart conferenceid="conference1"> + <dialog> + <record maxtime="384000s"/> + </dialog> + <stream media="audio" direction="recvonly"/> + </dialogstart> + </mscivr> + +4.2.2.1. <subscribe> + + The <subscribe> element allows the AS to subscribe to, and be + notified of, specific events that occur during execution of the + dialog. Notifications of dialog events are delivered using the + <event> element (see Section 4.2.5). + + The <subscribe> element has no attributes. + + The <subscribe> element has the following sequence of child elements + (0 or more occurrences): + + <dtmfsub>: Subscription to DTMF input during the dialog + (Section 4.2.2.1.1). The element is optional. + + If a request has a <subscribe> with no child elements, the MS treats + the request as if no <subscribe> element were specified. + + The MS MUST support <dtmfsub> subscription for the IVR dialog + language defined in this specification (Section 4.3). It MAY support + other dialog subscriptions (specified using attributes and child + elements from a foreign namespace). If the MS does not support a + + + +McGlashan, et al. Standards Track [Page 24] + +RFC 6231 IVR Control Package May 2011 + + + subscription specified in a foreign namespace, the MS sends a + response with a 431 status code (see Section 4.5). + +4.2.2.1.1. <dtmfsub> + + The <dtmfsub> element has the following attributes: + + matchmode: controls which DTMF input is subscribed to. Valid values + are "all" - notify all DTMF key presses received during the + dialog; "collect" - notify only DTMF input matched by the collect + operation (Section 4.3.1.3); and "control" - notify only DTMF + input matched by the runtime control operation (Section 4.3.1.2). + The attribute is optional. The default value is "all". + + The <dtmfsub> element has no child elements. + + DTMF notifications are delivered in the <dtmfnotify> element + (Section 4.2.5.2). + + For example, the AS wishes to subscribe to DTMF key press matching a + runtime control: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart dialogid="d3" connectionid="connection1"> + <dialog> + <prompt> + <media loc="http://www.example.com/getpin.wav"/> + </prompt> + <control ffkey="2" rwkey="3"/> + </dialog> + <subscribe> + <dtmfsub matchmode="control"/> + </subscribe> + </dialogstart> + </mscivr> + + Each time a '2' or '3' DTMF input is received, the MS sends a + notification event: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="d3"> + <dtmfnotify matchmode="collect" dtmf="2" + timestamp="2008-05-12T12:13:14Z"/> + </event> + </mscivr> + + + + + + +McGlashan, et al. Standards Track [Page 25] + +RFC 6231 IVR Control Package May 2011 + + +4.2.2.2. <stream> + + The <stream> element has the following attributes: + + media: a string indicating the type of media associated with the + stream. A valid value is a MIME type-name as defined in Section + 4.2 of [RFC4288]. The following values MUST be used for common + types of media: "audio" for audio media, and "video" for video + media. See [IANA] for registered MIME type names. The attribute + is mandatory. + + label: a string indicating the SDP label associated with a media + stream [RFC4574]. The attribute is optional. + + direction: a string indicating the direction of the media flow + relative to the endpoint conference or connection. Defined values + are "sendrecv" (the endpoint can send media to, and receive media + from, the dialog), "sendonly" (the endpoint can only send media to + the dialog), "recvonly" (the endpoint can only receive media from + the dialog), and "inactive" (stream is not to be used). The + default value is "sendrecv". The attribute is optional. + + The <stream> element has the following sequence of child elements: + + <region>: an element to specify the area within a mixer video layout + where a media stream is displayed (Section 4.2.2.2.1). The + element is optional. + + <priority>: an element to configure priority associated with the + stream in the conference mix (Section 4.2.2.2.2). The element is + optional. + + If conferenceid is not specified or if the "media" attribute does not + have the value of "video", then the MS ignores the <region> and + <priority> elements. + + For example, assume a User Agent connection with multiple audio and + video streams associated with the user and a separate web camera. In + this case, the dialog could be started to record only the audio and + video streams associated with the user: + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 26] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="connection1"> + <dialog> + <record maxtime="384000s"/> + </dialog> + <stream media="audio" label="camaudio" direction="inactive"/> + <stream media="video" label="camvideo" direction="inactive"/> + <stream media="audio" label="useraudio" direction="sendonly"/> + <stream media="video" label="uservideo" direction="sendonly"/> + </dialogstart> + </mscivr> + + Using the <region> element, the dialog can be started on a conference + mixer so that the video output from the dialog is directed to a + specific area within a video layout. For example: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart conferenceid="conference1"> + <dialog> + <prompt> + <media loc="http://www.example.com/presentation.3gp"/> + </prompt> + </dialog> + <stream media="video" direction="recvonly"> + <region>1</region> + </stream> + </dialogstart> + </mscivr> + +4.2.2.2.1. <region> + + The <region> element is used to specify a named area within a + presentation layout where a video media stream is displayed. The MS + could, for example, play video media into an area of a video layout + where the layout and its named regions are specified using the Mixer + Control Package [MIXER-CP]. + + The <region> element has no attributes and its content model + specifies the name of the region. + + If the region name is invalid, then the MS reports a 416 status code + (Section 4.5) in the response to the request element containing the + <region> element. + +4.2.2.2.2. <priority> + + The <priority> element is used to explicitly specify the priority of + the dialog for presentation in a conference mix. + + + +McGlashan, et al. Standards Track [Page 27] + +RFC 6231 IVR Control Package May 2011 + + + The <priority> element has no attributes and its content model + specifies a positive integer (see Section 4.6.5). The lower the + value, the higher the priority. + +4.2.3. <dialogterminate> + + A dialog can be terminated by sending a <dialogterminate> request + element to the MS. + + The <dialogterminate> element has the following attributes: + + dialogid: string identifying the dialog to terminate. If the + specified dialog identifier is invalid, the MS sends a response + with a 405 status code (Section 4.5). The attribute is mandatory. + + immediate: indicates whether or not a dialog in the STARTED state is + to be terminated immediately (in other states, termination is + always immediate). A valid value is a boolean (see + Section 4.6.1). A value of true indicates that the dialog is + terminated immediately and the MS MUST send a dialogexit + notification (Section 4.2.5.1) without report information. A + value of false indicates that the dialog terminates after the + current iteration and the MS MUST send a dialogexit notification + with report information. The attribute is optional. The default + value is false. + + The MS MUST reply to the <dialogterminate> request with a <response> + element (Section 4.2.4), reporting whether or not the dialog was + terminated successfully. + + For example, immediately terminating a STARTED dialog with dialogid + "d4": + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogterminate dialogid="d4" immediate="true"/> + </mscivr> + + If the dialog is terminated successfully, then the response to the + dialogterminate request would be: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="200" dialogid="d4"/> + </mscivr> + +4.2.4. <response> + + Responses to dialog management requests are specified with a + <response> element. + + + +McGlashan, et al. Standards Track [Page 28] + +RFC 6231 IVR Control Package May 2011 + + + The <response> element has following attributes: + + status: numeric code indicating the response status. Valid values + are defined in Section 4.5. The attribute is mandatory. + + reason: string specifying a reason for the response status. The + attribute is optional. There is no default value. + + desclang: specifies the language used in the value of the reason + attribute. A valid value is a language identifier + (Section 4.6.11). The attribute is optional. If not specified, + the value of the desclang attribute on <mscivr> (Section 4.1) + applies. + + dialogid: string identifying the dialog. If the request specifies a + dialogid, then that value is used. Otherwise, with + <dialogprepare> and <dialogstart> requests, the dialogid generated + by the MS is used. If there is no available dialogid because the + request is syntactically invalid (e.g., a <dialogterminate> + request with no dialogid attribute specified), then the value is + the empty string. The attribute is mandatory. + + connectionid: string identifying the SIP dialog connection + associated with the dialog (see Appendix A.1 of [RFC6230]). The + attribute is optional. There is no default value. + + conferenceid: string identifying the conference associated with the + dialog (see Appendix A.1 of [RFC6230]). The attribute is + optional. There is no default value. + + For example, a response when a dialog was prepared successfully: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="200" dialogid="d5"/> + </mscivr> + + The response if dialog preparation failed due to an unsupported + dialog language: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="421" dialogid="d5" + reason="Unsupported dialog language: application/voicexml+xml"/> + </mscivr> + + In this example, a <dialogterminate> request does not specify a + dialogid: + + + + + +McGlashan, et al. Standards Track [Page 29] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogterminate/> + </mscivr> + + The response status indicates a 400 (Syntax error) status code and + the dialogid attribute has an empty string value: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="400" dialogid=" " + reason="Attribute required: dialogid"/> + </mscivr> + +4.2.5. <event> + + When a dialog generates a notification event, the MS sends the event + using an <event> element. + + The <event> element has the following attributes: + + dialogid: string identifying the dialog that generated the event. + The attribute is mandatory. + + The <event> element has the following child elements, only one of + which can occur: + + <dialogexit>: indicates that the dialog has exited + (Section 4.2.5.1). + + <dtmfnotify>: indicates that a DTMF key press occurred + (Section 4.2.5.2). + +4.2.5.1. <dialogexit> + + The <dialogexit> event indicates that a prepared or active dialog has + exited because it is complete, it has been terminated, or an error + occurred during execution (for example, a media resource cannot be + played). This event MUST be sent by the MS when the dialog exits. + + The <dialogexit> element has the following attributes: + + status: a status code indicating the status of the dialog when it + exits. A valid value is a non-negative integer (see + Section 4.6.4). The MS MUST support the following values: + + 0 indicates the dialog has been terminated by a <dialogterminate> + request. + + 1 indicates successful completion of the dialog. + + + +McGlashan, et al. Standards Track [Page 30] + +RFC 6231 IVR Control Package May 2011 + + + 2 indicates the dialog terminated because the connection or + conference associated with the dialog has terminated. + + 3 indicates the dialog terminated due to exceeding its maximum + duration. + + 4 indicates the dialog terminated due to an execution error. + + All other valid but undefined values are reserved for future use, + where new status codes are assigned using the Standards Action + process defined in [RFC5226]. The AS MUST treat any status code + it does not recognize as being equivalent to 4 (dialog execution + error). The attribute is mandatory. + + reason: a textual description that the MS SHOULD use to provide a + reason for the status code, e.g., details about an error. A valid + value is a string (see Section 4.6.6). The attribute is optional. + There is no default value. + + desclang: specifies the language used in the value of the reason + attribute. A valid value is a language identifier + (Section 4.6.11). The attribute is optional. If not specified, + the value of the desclang attribute on <mscivr> (Section 4.1) + applies. + + The <dialogexit> element has the following sequence of child + elements: + + <promptinfo>: report information (Section 4.3.2.1) about the prompt + execution in an IVR <dialog>. The element is optional. + + <controlinfo>: reports information (Section 4.3.2.2) about the + control execution in an IVR <dialog>. The element is optional. + + <collectinfo>: reports information (Section 4.3.2.3) about the + collect execution in an IVR <dialog>. The element is optional. + + <recordinfo>: reports information (Section 4.3.2.4) about the record + execution in an IVR <dialog>. The element is optional. + + <params>: reports exit parameters (Section 4.2.6) for a dialog + language defined outside this specification. The element is + optional. + + For example, when an active <dialog> exits normally, the MS sends a + dialogexit <event> reporting information: + + + + + +McGlashan, et al. Standards Track [Page 31] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="d6"> + <dialogexit status="1"> + <collectinfo dtmf="1234" termmode="match"/> + </dialogexit> + </event> + </mscivr> + +4.2.5.2. <dtmfnotify> + + The <dtmfnotify> element provides a notification of DTMF input + received during the active dialog as requested by a <dtmfsub> + subscription (Section 4.2.2.1). + + The <dtmfnotify> element has the following attributes: + + matchmode: indicates the matching mode specified in the subscription + request. Valid values are as follows: + + "all" - all DTMF key presses notified individually; + + "collect" - only DTMF input matched by the collect operation + notified; and + + "control" - only DTMF input matched by the control operation + notified. + + The attribute is optional. The default value is "all". + + dtmf: DTMF key presses received according to the matchmode. A valid + value is a DTMF string (see Section 4.6.3) with no space between + characters. The attribute is mandatory. + + timestamp: indicates the time (on the MS) at which the last key + press occurred according to the matchmode. A valid value is a + dateTime expression (Section 4.6.12). The attribute is mandatory. + + For example, a notification of DTMF input matched during the collect + operation: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="d3"> + <dtmfnotify matchmode="collect" dtmf="3123" + timestamp="2008-05-12T12:13:14Z"/> + </event> + </mscivr> + + + + + +McGlashan, et al. Standards Track [Page 32] + +RFC 6231 IVR Control Package May 2011 + + +4.2.6. <params> + + The <params> element is a container for <param> elements + (Section 4.2.6.1). + + The <params> element has no attributes, but the following child + elements are defined (0 or more): + + <param>: specifies a parameter name and value (Section 4.2.6.1). + + For example, usage with a dialog language defined outside this + specification to send additional parameters into the dialog: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart type="application/x-dialog" + src="nfs://nas01/dialog4" connectionid="c1"> + <params> + <param name="mode">playannouncement</param> + <param name="prompt1">nfs://nas01/media1.3gp</param> + <param name="prompt2">nfs://nas01/media2.3gp</param> + </params> + </dialogstart> + </mscivr> + +4.2.6.1. <param> + + The <param> element describes a parameter name and value. + + The <param> element has the following attributes: + + name: a string indicating the name of the parameter. The attribute + is mandatory. + + type: specifies a type indicating how the inline value of the + parameter is to be interpreted. A valid value is a MIME media + type (see Section 4.6.10). The attribute is optional. The + default value is "text/plain". + + encoding: specifies a content-transfer-encoding schema applied to + the inline value of the parameter on top of the MIME media type + specified with the type attribute. A valid value is a content- + transfer-encoding schema as defined by the "mechanism" token in + Section 6.1 of [RFC2045]. The attribute is optional. There is no + default value. + + The <param> element content model is the value of the parameter. + Note that a value that contains XML characters (e.g., "<") needs to + be escaped following standard XML conventions. + + + +McGlashan, et al. Standards Track [Page 33] + +RFC 6231 IVR Control Package May 2011 + + + For example, usage with a dialog language defined outside this + specification to receive parameters from the dialog when it exits: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="d6"> + <dialogexit status="1"> + <params> + <param name="mode">recording</param> + <param name="recording1" type="audio/x-wav" encoding="base64"> + <![CDATA[ + R0lGODlhZABqALMAAFrMYr/BvlKOVJKOg2xZUKmenMfDw8tgWJpV + ]]> + </param> + </params> + </dialogexit> + </event> + </mscivr> + +4.3. IVR Dialog Elements + + This section describes the IVR dialog language defined as part of + this specification. The MS MUST support this dialog language. + + The <dialog> element is an execution container for operations of + playing prompts (Section 4.3.1.1), runtime controls + (Section 4.3.1.2), collecting DTMF (Section 4.3.1.3), and recording + user input (Section 4.3.1.4). Results of the dialog execution + (Section 4.3.2) are reported in a dialogexit notification event. + + Using these elements, three common dialog models are supported: + + playannouncements: only a <prompt> element is specified in the + container. The prompt media resources are played in sequence. + + promptandcollect: a <collect> element is specified and, optionally, + a <prompt> element. If a <prompt> element is specified and + bargein is enabled, playing of the prompt is terminated when + bargein occurs, and DTMF collection is initiated; otherwise, the + prompt is played to completion before DTMF collection is + initiated. If no prompt element is specified, DTMF collection is + initiated immediately. + + promptandrecord: a <record> element is specified and, optionally, a + <prompt> element. If a <prompt> element is specified and bargein + is enabled, playing of the prompt is terminated when bargein + occurs, and recording is initiated; otherwise, the prompt is + played to completion before recording is initiated. If no prompt + element is specified, recording is initiated immediately. + + + +McGlashan, et al. Standards Track [Page 34] + +RFC 6231 IVR Control Package May 2011 + + + In addition, this dialog language supports runtime ('VCR') controls + enabling a user to control prompt playback using DTMF. + + Each of the core elements -- <prompt>, <control>, <collect>, and + <record> -- are specified so that their execution and reporting is + largely self-contained. This facilitates their reuse in other dialog + container elements. Note that DTMF and bargein behavior affects + multiple elements and is addressed in the relevant element + definitions. + + Execution results are reported in the <dialogexit> notification event + with child elements defined in Section 4.3.2. If the dialog + terminated normally (i.e., not due to an error or to a + <dialogterminate> request), then the MS MUST report the results for + the operations specified in the dialog: + + <prompt>: <promptinfo> (see Section 4.3.2.1) with at least the + termmode attribute specified. + + <control>: <controlinfo> (see Section 4.3.2.2) if any runtime + controls are matched. + + <collect>: <collectinfo> (see Section 4.3.2.3) with the dtmf and + termmode attributes specified. + + <record>: <recordinfo> (see Section 4.3.2.4) with at least the + termmode attribute and one <mediainfo> element specified. + + The media format requirements for IVR dialogs are undefined. This + package is agnostic to the media types and codecs for media resources + and recording that need to be supported by an implementation. For + example, an MS implementation might only support audio and in + particular the 'audio/basic' codec for media playback and recording. + However, when executing a dialog, if an MS encounters a media type or + codec that it cannot process, the MS MUST stop further processing and + report the error using the dialogexit notification. + +4.3.1. <dialog> + + An IVR dialog to play prompts to the user, allow runtime controls, + collect DTMF, or record input. The dialog is specified using a + <dialog> element. + + A <dialog> element has the following attributes: + + + + + + + +McGlashan, et al. Standards Track [Page 35] + +RFC 6231 IVR Control Package May 2011 + + + repeatCount: number of times the dialog is to be executed. A valid + value is a non-negative integer (see Section 4.6.4). A value of 0 + indicates that the dialog is repeated until halted by other means. + The attribute is optional. The default value is 1. + + repeatDur: maximum duration for dialog execution. A valid value is + a time designation (see Section 4.6.7). If no value is specified, + then there is no limit on the duration of the dialog. The + attribute is optional. There is no default value. + + repeatUntilComplete: indicates whether the MS terminates dialog + execution when an input operation is completed successfully. A + valid value is a boolean (see Section 4.6.1). A value of true + indicates that dialog execution is terminated when an input + operation associated with its child elements is completed + successfully (see execution model below for precise conditions). + A value of false indicates that dialog execution is terminated by + other means. The attribute is optional. The default value is + false. + + The repeatDur attribute takes priority over the repeatCount attribute + in determining maximum duration of the dialog. See 'repeatCount' and + 'repeatDur' in the Synchronized Multimedia Integration Language + (SMIL) [W3C.REC-SMIL2-20051213] for further information. In the + situation where a dialog is repeated more than once, only the results + of operations in the last dialog iteration are reported. + + The <dialog> element has the following sequence of child elements (at + least one, any order): + + <prompt>: defines media resources to play in sequence (see + Section 4.3.1.1). The element is optional. + + <control>: defines how DTMF is used for runtime controls (see + Section 4.3.1.2). The element is optional. + + <collect>: defines how DTMF is collected (see Section 4.3.1.3). The + element is optional. + + <record>: defines how recording takes place (see Section 4.3.1.4). + The element is optional. + + Although the behavior when both <collect> and <record> elements are + specified in a request is not defined in this Control Package, the MS + MAY support this configuration. If the MS does not support this + configuration, the MS sends a <response> with a 433 status code. + + + + + +McGlashan, et al. Standards Track [Page 36] + +RFC 6231 IVR Control Package May 2011 + + + The MS has the following execution model for the IVR dialog after + initialization (initialization errors are reported by the MS in the + response): + + 1. If an error occurs during execution, then the MS terminates the + dialog and reports the error in the <dialogexit> event by setting + the status attribute (see Section 4.3.2). Details about the + error are specified in the reason attribute. + + 2. The MS initializes a counter to 0. + + 3. The MS starts a duration timer for the value of the repeatDur + attribute. If the timer expires before the dialog is complete, + then the MS terminates the dialog and sends a dialogexit whose + status attribute is set to 3 (see Section 4.2.5.1). The MS MAY + report information in the dialogexit gathered in the last + execution cycle (if any). + + 4. The MS initiates a dialog execution cycle. Each cycle executes + the operations associated with the child elements of the dialog. + If a <prompt> element is specified, then execute the element's + prompt playing operation and activate any controls (if the + <control> element is specified). If no <prompt> is specified or + when a specified <prompt> terminates, then start the collect + operation or the record operation if the <collect> or <record> + elements, respectively, are specified. If subscriptions are + specified for the dialog, then the MS sends a notification event + when the specified event occurs. If execution of a child element + results in an error, the MS terminates dialog execution (and + stops other child element operations) and the MS sends a + dialogexit status event, reporting any information gathered. + + 5. If the dialog execution cycle completes successfully, then the MS + increments the counter by one. The MS terminates dialog + execution if either of the following conditions is true: + + * the value of the repeatCount attribute is greater than zero, + and the counter is equal to the value of the repeatCount + attribute. + + * the value of the repeatUntilComplete attribute is true and one + of the following conditions is true: + + + <collect> reports termination status of 'match' or + 'stopped'. + + + <record> reports termination status of 'stopped', 'dtmf', + 'maxtime', or 'finalsilence'. + + + +McGlashan, et al. Standards Track [Page 37] + +RFC 6231 IVR Control Package May 2011 + + + When the MS terminates dialog execution, it sends a dialogexit + (with a status of 1) reporting operation information collected in + the last dialog execution cycle only. Otherwise, another dialog + execution cycle is initiated. + +4.3.1.1. <prompt> + + The <prompt> element specifies a sequence of media resources to play + back in document order. + + A <prompt> element has the following attributes: + + xml:base: A string declaring the base URI from which relative URIs + in child elements are resolved prior to fetching. A valid value + is a URI (see Section 4.6.9). The attribute is optional. There + is no default value. + + bargein: Indicates whether user input stops prompt playback unless + the input is associated with a specified runtime <control> + operation (input matching control operations never interrupts + prompt playback). A valid value is a boolean (see Section 4.6.1). + A value of true indicates that bargein is permitted and prompt + playback is stopped. A value of false indicates that bargein is + not permitted: user input does not terminate prompt playback. The + attribute is optional. The default value is true. + + The <prompt> element has the following child elements (at least one, + any order, multiple occurrences of elements permitted): + + <media>: specifies a media resource (see Section 4.3.1.5) to play. + The element is optional. + + <variable>: specifies a variable media announcement (see + Section 4.3.1.1.1) to play. The element is optional. + + <dtmf>: generates one or more DTMF tones (see Section 4.3.1.1.2) to + play. The element is optional. + + <par>: specifies media resources to play in parallel (see + Section 4.3.1.1.3). The element is optional. + + If the MS does not support the configuration required for prompt + playback to the output media streams and a more specific error code + is not defined for its child elements, the MS sends a <response> with + a 429 status code (Section 4.5). The MS MAY support transcoding + between the media resource format and the output stream format. + + + + + +McGlashan, et al. Standards Track [Page 38] + +RFC 6231 IVR Control Package May 2011 + + + The MS has the following execution model for prompt playing after + initialization: + + 1. The MS initiates prompt playback playing its child elements + (<media>, <variable>, <dtmf>, and <par>) one after another in + document order. + + 2. If any error (including fetching and rendering errors) occurs + during prompt execution, then the MS terminates playback and + reports its error status to the dialog container (see + Section 4.3) with a <promptinfo> (see Section 4.3.2.1) where the + termmode attribute is set to stopped and any additional + information is set. + + 3. If DTMF input is received and the value of the bargein attribute + is true, then the MS terminates prompt playback and reports its + execution status to the dialog container (see Section 4.3) with a + <promptinfo> (see Section 4.3.2.1) where the termmode attribute + is set to bargein and any additional information is set. + + 4. If prompt playback is stopped by the dialog container, then the + MS reports its execution status to the dialog container (see + Section 4.3) with a <promptinfo> (see Section 4.3.2.1) where the + termmode attribute is set to stopped and any additional + information is set. + + 5. If prompt playback completes successfully, then the MS reports + its execution status to the dialog container (see Section 4.3) + with a <promptinfo> (see Section 4.3.2.1) where the termmode + attribute is set to completed and any additional information is + set. + +4.3.1.1.1. <variable> + + The <variable> element specifies variable announcements using + predefined media resources. Each variable has at least a type (e.g., + date) and a value (e.g., 2008-02-25). The value is rendered + according to the prompt variable type (e.g., 2008-02-25 is rendered + as the date 25th February 2008). The precise mechanism for + generating variable announcements (including the location of + associated media resources) is implementation specific. + + A <variable> element has the following attributes: + + type: specifies the type of prompt variable to render. This + specification defines three values -- date (Section 4.3.1.1.1.1), + time (Section 4.3.1.1.1.2), and digits (Section 4.3.1.1.1.3). All + other valid but undefined values are reserved for future use, + + + +McGlashan, et al. Standards Track [Page 39] + +RFC 6231 IVR Control Package May 2011 + + + where new values are assigned as described in Section 8.5. A + valid value is a string (see Section 4.6.6). The attribute is + mandatory. + + value: specifies a string to be rendered according to the prompt + variable type. A valid value is a string (see Section 4.6.6). + The attribute is mandatory. + + format: specifies format information that the prompt variable type + uses to render the value attribute. A valid value is a string + (see Section 4.6.6). The attribute is optional. There is no + default value. + + gender: specifies the gender that the prompt variable type uses to + render the value attribute. Valid values are "male" or "female". + The attribute is optional. There is no default value. + + xml:lang: specifies the language that the prompt variable type uses + to render the value attribute. A valid value is a language + identifier (see Section 4.6.11). The attribute is optional. + There is no default value. + + The <variable> element has no children. + + This specification is agnostic to the type and codec of media + resources into which variables are rendered as well as the rendering + mechanism itself. For example, an MS implementation supporting audio + rendering could map the <variable> into one or more audio media + resources. + + This package is agnostic to which <variable> types are supported by + an implementation. If a <variable> element configuration specified + in a request is not supported by the MS, the MS sends a <response> + with a 425 status code (Section 4.5). + +4.3.1.1.1.1. Date Type + + The date variable type provides a mechanism for dynamically rendering + a date prompt. + + The <variable> type attribute MUST have the value "date". + + The <variable> format attribute MUST be one of the following values + and comply with its rendering of the value attribute: + + mdy indicating that the <variable> value attribute is to be rendered + as sequence composed of month, then day, then year. + + + + +McGlashan, et al. Standards Track [Page 40] + +RFC 6231 IVR Control Package May 2011 + + + ymd indicating that the <variable> value attribute is to be rendered + as sequence composed of year, then month, then day. + + dym indicating that the <variable> value attribute is to be rendered + as sequence composed of day, then year, then month. + + dm indicating that the <variable> value attribute is to be rendered + as sequence composed of day then month. + + The <variable> value attribute MUST comply with a lexical + representation of date where + + yyyy '-' mm '-' dd + + as defined in Section 3.2.9 of [XMLSchema:Part2]. + + For example, + + <variable type="date" format="dmy" value="2010-11-25" + xml:lang="en" gender="male"/> + + describes a variable date prompt where the date can be rendered in + audio as "twenty-fifth of November two thousand and ten" using a list + of <media> resources: + + <media loc="nfs://voicebase/en/male/25th.wav"/> + <media loc="nfs://voicebase/en/male/of.wav"/> + <media loc="nfs://voicebase/en/male/november.wav"/> + <media loc="nfs://voicebase/en/male/2000.wav"/> + <media loc="nfs://voicebase/en/male/and.wav"/> + <media loc="nfs://voicebase/en/male/10.wav"/> + +4.3.1.1.1.2. Time Type + + The time variable type provides a mechanism for dynamically rendering + a time prompt. + + The <variable> type attribute MUST have the value "time". + + The <variable> format attribute MUST be one of the following values + and comply with its rendering of the value attribute: + + t12 indicating that the <variable> value attribute is to be rendered + as a time in traditional 12-hour format using am or pm (for + example, "twenty-five minutes past 2 pm" for "14:25"). + + + + + + +McGlashan, et al. Standards Track [Page 41] + +RFC 6231 IVR Control Package May 2011 + + + t24 indicating that the <variable> value attribute is to be rendered + as a time in 24-hour format (for example, "fourteen twenty-five" + for "14:25"). + + The <variable> value attribute MUST comply with a lexical + representation of time where + + hh ':' mm ( ':' ss )? + + as defined in Section 3.2.8 of [XMLSchema:Part2]. + +4.3.1.1.1.3. Digits Type + + The digits variable type provides a mechanism for dynamically + rendering a digit sequence. + + The <variable> type attribute MUST have the value "digits". + + The <variable> format attribute MUST be one of the following values + and comply with its rendering of the value attribute: + + gen indicating that the <variable> value attribute is to be rendered + as a general digit string (for example, "one two three" for + "123"). + + crn indicating that the <variable> value attribute is to be rendered + as a cardinal number (for example, "one hundred and twenty- + three" for "123"). + + ord indicating that the <variable> value attribute is to be rendered + as an ordinal number (for example, "one hundred and twenty- + third" for "123"). + + The <variable> value attribute MUST comply with the lexical + representation + + d+ + + i.e., one or more digits. + +4.3.1.1.2. <dtmf> + + The <dtmf> element specifies a sequence of DTMF tones for output. + + DTMF tones could be generated using <media> resources where the + output is transported as RTP audio packets. However, <media> + resources are not sufficient for cases where DTMF tones are to be + transported as DTMF RTP [RFC4733] or in event packages. + + + +McGlashan, et al. Standards Track [Page 42] + +RFC 6231 IVR Control Package May 2011 + + + A <dtmf> element has the following attributes: + + digits: specifies the DTMF sequence to output. A valid value is a + DTMF string (see Section 4.6.3). The attribute is mandatory. + + level: used to define the power level for which the DTMF tones will + be generated. Values are expressed in dBm0. A valid value is an + integer in the range of 0 to -96 (dBm0). Larger negative values + express lower power levels. Note that values lower than -55 dBm0 + will be rejected by most receivers (TR-TSY-000181, ITU-T Q.24A). + The attribute is optional. The default value is -6 (dBm0). + + duration: specifies the duration for which each DTMF tone is + generated. A valid value is a time designation (see + Section 4.6.7). The MS MAY round the value if it only supports + discrete durations. The attribute is optional. The default value + is 100 ms. + + interval: specifies the duration of a silence interval following + each generated DTMF tone. A valid value is a time designation + (see Section 4.6.7). The MS MAY round the value if it only + supports discrete durations. The attribute is optional. The + default value is 100 ms. + + The <dtmf> element has no children. + + If a <dtmf> element configuration is not supported, the MS sends a + <response> with a 426 status code (Section 4.5). + +4.3.1.1.3. <par> + + The <par> element allows media resources to be played in parallel. + Each of its child elements specifies a media resource (or a sequence + of media resources using the <seq> element). When playback of the + <par> element is initiated, the MS begins playback of all its child + elements at the same time. This element is modeled after the <par> + element in SMIL [W3C.REC-SMIL2-20051213]. + + The <par> element has the following attributes: + + endsync: indicates when playback of the element is complete. Valid + values are "first" (indicates that the element is complete when + any child element reports that it is complete) and "last" + (indicates it is complete when every child elements are complete). + The attribute is optional. The default value is "last". + + If the value is "first", then playback of other child elements is + stopped when one child element reports it is complete. + + + +McGlashan, et al. Standards Track [Page 43] + +RFC 6231 IVR Control Package May 2011 + + + The <par> element has the following child elements (at least one, any + order, multiple occurrences of each element permitted): + + <seq>: specifies a sequence of media resources to play in parallel + with other <par> child elements (see Section 4.3.1.1.3.1). The + element is optional. + + <media>: specifies a media resource (see Section 4.3.1.5) to play. + The MS is responsible for assigning the appropriate media + stream(s) when more than one is available. The element is + optional. + + <variable>: specifies a variable media announcement (see + Section 4.3.1.1.1) to play. The element is optional. + + <dtmf>: generates one or more DTMF tones (see Section 4.3.1.1.2) to + play. The element is optional. + + It is RECOMMENDED that a <par> element contains only one <media> + element of the same media type (i.e., same type-name as defined in + Section 4.6.10). If a <par> element configuration is not supported, + the MS sends a <response> with a 435 status code (Section 4.5). + + Runtime <control>s (Section 4.3.1.2) apply to each child element + playing in parallel. For example, pause and resume controls cause + all child elements to be paused and resumed, respectively. + + If the <par> element is stopped by the prompt container (e.g., + bargein or dialog termination), then playback of all child elements + is stopped. The playback duration (Section 4.3.2.1) reported for the + <par> element is the duration of parallel playback, not the + cumulative duration of each child element played in parallel. + + For example, a request to playback audio and video media in parallel: + + + + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 44] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="c1"> + <dialog> + <prompt> + <par> + <media type="audio/x-wav" + loc="http://www.example.com/media/comments.wav"/> + <media type="video/3gpp;codecs='s263'" + loc="http://www.example.com/media/camera.3gp"/> + </par> + </prompt> + </dialog> + </dialogstart> + </mscivr> + + When the <prompt> element is executed, it begins playback of its + child element in document-order sequence. In this case, there is + only one child element, a <par> element itself containing audio and + video <media> child elements. Consequently, playback of both audio + and video media resources is initiated at the same time. Since the + endsync attribute is not specified, the default value "last" applies. + The <par> element playback is complete when the media resource with + the longest duration is complete. + +4.3.1.1.3.1. <seq> + + The <seq> element specifies media resources to be played back in + sequence. This allows a sequence of media resources to be played at + the same time as other children of a <par> element are played in + parallel, for example, a sequence of audio resources while a video + resource is played in parallel. This element is modeled after the + <seq> element in SMIL [W3C.REC-SMIL2-20051213]. + + The <seq> element has no attributes. + + The <seq> element has the following child elements (at least one, any + order, multiple occurrences of each element permitted): + + <media>: specifies a media resource (see Section 4.3.1.5) to play. + The element is optional. + + <variable>: specifies a variable media announcement (see + Section 4.3.1.1.1) to play. The element is optional. + + <dtmf>: generates one or more DTMF tones (see Section 4.3.1.1.2) to + play. The element is optional. + + + + + +McGlashan, et al. Standards Track [Page 45] + +RFC 6231 IVR Control Package May 2011 + + + Playback of a <seq> element is complete when all child elements in + the sequence are complete. If the <seq> element is stopped by the + <par> container, then playback of the current child element is + stopped (remaining child elements in the sequence are not played). + + For example, a request to play a sequence of audio resources in + parallel with a video media: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="c1"> + <dialog> + <prompt> + <par endsync="first"> + <seq> + <media type="audio/x-wav" + loc="http://www.example.com/media/date.wav"/> + <media type="audio/x-wav" + loc="http://www.example.com/media/intro.wav"/> + <media type="audio/x-wav" + loc="http://www.example.com/media/main.wav"/> + <media type="audio/x-wav" + loc="http://www.example.com/media/end.wav"/> + </seq> + <media type="video/3gpp;codecs='s263'" + loc="rtsp://www.example.com/media/camera.3gp"/> + </par> + </prompt> + </dialog> + </dialogstart> + </mscivr> + + When the <prompt> element is executed, it begins playback of the + <par> element containing a <seq> element and a video <media> element. + The <seq> element itself contains a sequence of audio <media> + elements. Consequently, playback of the video media resource is + initiated at the same time as playback of the sequence of the audio + media resources is initiated. Each audio resource is played back + after the previous one completes. Since the endsync attribute is set + to "first", the <par> element playback is complete when either all + the audio resources in <seq> have been played to completion or the + video <media> is complete, whichever occurs first. + +4.3.1.2. <control> + + The <control> element defines how DTMF input is mapped to runtime + controls, including prompt playback controls. + + + + + +McGlashan, et al. Standards Track [Page 46] + +RFC 6231 IVR Control Package May 2011 + + + DTMF input matching these controls MUST NOT cause prompt playback to + be interrupted (i.e., no prompt bargein), but causes the appropriate + operation to be applied, for example, speeding up prompt playback. + + DTMF input matching these controls has priority over <collect> input + for the duration of prompt playback. If an incoming DTMF character + matches a specified runtime control, then the DTMF character is + consumed: it is not added to the digit buffer and so is not available + to the <collect> operation. Once prompt playback is complete, + runtime controls are no longer active. + + The <control> element has the following attributes: + + gotostartkey: maps a DTMF key to skip directly to the start of the + prompt. A valid value is a DTMF character (see Section 4.6.2). + The attribute is optional. There is no default value. + + gotoendkey: maps a DTMF key to skip directly to the end of the + prompt. A valid value is a DTMF character (see Section 4.6.2). + The attribute is optional. There is no default value. + + skipinterval: indicates how far an MS skips backwards or forwards + through prompt playback when the rewind (rwkey) of fast forward + key (ffkey) is pressed. A valid value is a Time Designation (see + Section 4.6.7). The attribute is optional. The default value is + 6s. + + ffkey: maps a DTMF key to a fast forward operation equal to the + value of 'skipinterval'. A valid value is a DTMF character (see + Section 4.6.2). The attribute is optional. There is no default + value. + + rwkey: maps a DTMF key to a rewind operation equal to the value of + 'skipinterval'. A valid value is a DTMF character (see + Section 4.6.2). The attribute is optional. There is no default + value. + + pauseinterval: indicates how long an MS pauses prompt playback when + the pausekey is pressed. A valid value is a Time Designation (see + Section 4.6.7). The attribute is optional. The default value is + 10s. + + pausekey: maps a DTMF key to a pause operation equal to the value of + 'pauseinterval'. A valid value is a DTMF character (see + Section 4.6.2). The attribute is optional. There is no default + value. + + + + + +McGlashan, et al. Standards Track [Page 47] + +RFC 6231 IVR Control Package May 2011 + + + resumekey: maps a DTMF key to a resume operation. A valid value is + a DTMF character (see Section 4.6.2). The attribute is optional. + There is no default value. + + volumeinterval: indicates the increase or decrease in playback + volume (relative to the current volume) when the volupkey or + voldnkey is pressed. A valid value is a percentage (see + Section 4.6.8). The attribute is optional. The default value is + 10%. + + volupkey: maps a DTMF key to a volume increase operation equal to + the value of 'volumeinterval'. A valid value is a DTMF character + (see Section 4.6.2). The attribute is optional. There is no + default value. + + voldnkey: maps a DTMF key to a volume decrease operation equal to + the value of 'volumeinterval'. A valid value is a DTMF character + (see Section 4.6.2). The attribute is optional. There is no + default value. + + speedinterval: indicates the increase or decrease in playback speed + (relative to the current speed) when the speedupkey or speeddnkey + is pressed. A valid value is a percentage (see Section 4.6.8). + The attribute is optional. The default value is 10%. + + speedupkey: maps a DTMF key to a speed increase operation equal to + the value of the speedinterval attribute. A valid value is a DTMF + character (see Section 4.6.2). The attribute is optional. There + is no default value. + + speeddnkey: maps a DTMF key to a speed decrease operation equal to + the value of the speedinterval attribute. A valid value is a DTMF + character (see Section 4.6.2). The attribute is optional. There + is no default value. + + external: allows one or more DTMF keys to be declared as external + controls (for example, video camera controls); the MS can send + notifications when a matching key is activated using <dtmfnotify> + (Section 4.2.5.2). A valid value is a DTMF string (see + Section 4.6.3). The attribute is optional. There is no default + value. + + If the same DTMF is specified in more than one DTMF key control + attribute -- except the pausekey and resumekey attributes -- the MS + sends a <response> with a 413 status code (Section 4.5). + + The MS has the following execution model for runtime control after + initialization: + + + +McGlashan, et al. Standards Track [Page 48] + +RFC 6231 IVR Control Package May 2011 + + + 1. If an error occurs during execution, then the MS terminates + runtime control and the error is reported to the dialog + container. The MS MAY report controls executed successfully + before the error in <controlinfo> (see Section 4.3.2.2). + + 2. Runtime controls are active only during prompt playback (if no + <prompt> element is specified, then runtime controls are + ignored). If DTMF input matches any specified keys (for example, + the ffkey), then the MS applies the appropriate operation + immediately. If a seek operation (ffkey, rwkey) attempts to go + beyond the beginning or end of the prompt queue, then the MS + automatically truncates it to the prompt queue beginning or end, + respectively. If a volume operation (voldnkey, volupkey) + attempts to go beyond the minimum or maximum volume supported by + the platform, then the MS automatically limits the operation to + minimum or maximum supported volume, respectively. If a speed + operation (speeddnkey, speedupkey) attempts to go beyond the + minimum or maximum playback speed supported by the platform, then + the MS automatically limits the operation to minimum or maximum + supported speed, respectively. If the pause operation attempts + to pause output when it is already paused, then the operation is + ignored. If the resume operation attempts to resume when the + prompts are not paused, then the operation is ignored. If a + seek, volume, or speed operation is applied when output is + paused, then the MS also resumes output automatically. + + 3. If DTMF control subscription has been specified for the dialog, + then each DTMF match of a control operation is reported in a + <dtmfnotify> notification event (Section 4.2.5.2). + + 4. When the dialog exits, all control matches are reported in a + <controlinfo> element (Section 4.3.2.2). + +4.3.1.3. <collect> + + The <collect> element defines how DTMF input is collected. + + The <collect> element has the following attributes: + + cleardigitbuffer: indicates whether the digit buffer is to be + cleared. A valid value is a boolean (see Section 4.6.1). A value + of true indicates that the digit buffer is to be cleared. A value + of false indicates that the digit buffer is not to be cleared. + The attribute is optional. The default value is true. + + timeout: indicates the maximum time to wait for user input to begin. + A valid value is a Time Designation (see Section 4.6.7). The + attribute is optional. The default value is 5s. + + + +McGlashan, et al. Standards Track [Page 49] + +RFC 6231 IVR Control Package May 2011 + + + interdigittimeout: indicates the maximum time to wait for another + DTMF when the collected input is incomplete with respect to the + grammar. A valid value is a Time Designation (see Section 4.6.7). + The attribute is optional. The default value is 2s. + + termtimeout: indicates the maximum time to wait for the termchar + character when the collected input is complete with respect to the + grammar. A valid value is a Time Designation (see Section 4.6.7). + The attribute is optional. The default value is 0s (no delay). + + escapekey: specifies a DTMF key that indicates collected grammar + matches are discarded and the DTMF collection is to be re- + initiated. A valid value is a DTMF character (see Section 4.6.2). + The attribute is optional. There is no default value. + + termchar: specifies a DTMF character for terminating DTMF input + collection using the internal grammar. It is ignored when a + custom grammar is specified. A valid value is a DTMF character + (see Section 4.6.2). To disable termination by a conventional + DTMF character, set the parameter to an unconventional character + like 'A'. The attribute is optional. The default value is '#'. + + maxdigits: The maximum number of digits to collect using an internal + digits (0-9 only) grammar. It is ignored when a custom grammar is + specified. A valid value is a positive integer (see + Section 4.6.5). The attribute is optional. The default value is + 5. + + The following matching priority is defined for incoming DTMF: + termchar attribute, escapekey attribute, and then as part of a + grammar. For example, if "1" is defined as the escapekey attribute + and as part of a grammar, then its interpretation as an escapekey + takes priority. + + The <collect> element has the following child element: + + <grammar>: indicates a custom grammar format (see + Section 4.3.1.3.1). The element is optional. + + The custom grammar takes priority over the internal grammar. If a + <grammar> element is specified, the MS MUST use it for DTMF + collection. + + The MS has the following execution model for DTMF collection after + initialization: + + 1. The DTMF collection buffer MUST NOT receive DTMF input matching + <control> operations (see Section 4.3.1.2). + + + +McGlashan, et al. Standards Track [Page 50] + +RFC 6231 IVR Control Package May 2011 + + + 2. If an error occurs during execution, then the MS terminates + collection and reports the error to the dialog container (see + Section 4.3). The MS MAY report DTMF collected before the error + in <collectinfo> (see Section 4.3.2.3). + + 3. The MS clears the digit buffer if the value of the + cleardigitbuffer attribute is true. + + 4. The MS activates an initial timer with the duration of the value + of the timeout attribute. If the initial timer expires before + any DTMF input is received, then collection execution terminates, + the <collectinfo> (see Section 4.3.2.3) has the termmode + attribute set to noinput and the execution status is reported to + the dialog container. + + 5. When the first DTMF collect input is received, the initial timer + is canceled and DTMF collection begins. Each DTMF input is + collected unless it matches the value of the escapekey attribute + or the termchar attribute when the internal grammar is used. + Collected input is matched against the grammar to determine if it + is valid and, if valid, whether collection is complete. Valid + DTMF patterns are either a simple digit string where the maximum + length is determined by the maxdigits attribute and that can be + optionally terminated by the character in the termchar attribute, + or a custom DTMF grammar specified with the <grammar> element. + + 6. After escapekey input, or a valid input that does not complete + the grammar, the MS activates a timer for the value of the + interdigittimeout attribute or the termtimeout attribute. The MS + only uses the termtimeout value when the grammar does not allow + any additional input; otherwise, the MS uses the + interdigittimeout. + + 7. If DTMF collect input matches the value of the escapekey + attribute, then the MS re-initializes DTMF collection: i.e., the + MS discards collected DTMFs already matched against the grammar, + and the MS attempts to match incoming DTMF (including any pending + in the digit buffer) as described in Step 5 above. + + 8. If the collect input is not valid with respect to the grammar or + an interdigittimeout timer expires, the MS terminates collection + execution and reports execution status to the dialog container + with a <collectinfo> (see Section 4.3.2.3) where the termmode + attribute is set to nomatch. + + 9. If the collect input completes the grammar or if a termtimeout + timer expires, then the MS terminates collection execution and + reports execution status to the dialog container with + + + +McGlashan, et al. Standards Track [Page 51] + +RFC 6231 IVR Control Package May 2011 + + + <collectinfo> (see Section 4.3.2.3) where the termmode attribute + is set to match. + +4.3.1.3.1. <grammar> + + The <grammar> element allows a custom grammar, inline or external, to + be specified. Custom grammars permit the full range of DTMF + characters including '*' and '#' to be specified for DTMF pattern + matching. + + The <grammar> element has the following attributes: + + src: specifies the location of an external grammar document. A + valid value is a URI (see Section 4.6.9). The MS MUST support + both HTTP [RFC2616] and HTTPS [RFC2818] schemes and the MS MAY + support other schemes. If the URI scheme is unsupported, the MS + sends a <response> with a 420 status code (Section 4.5). If the + resource cannot be retrieved within the timeout interval, the MS + sends a <response> with a 409 status code. If the grammar format + is not supported, the MS sends a <response> with a 424 status + code. The attribute is optional. There is no default value. + + type: identifies the preferred type of the grammar document + identified by the src attribute. A valid value is a MIME media + type (see Section 4.6.10). If the URI scheme used in the src + attribute defines a mechanism for establishing the authoritative + MIME media type of the media resource, the value returned by that + mechanism takes precedence over this attribute. The attribute is + optional. There is no default value. + + fetchtimeout: the maximum interval to wait when fetching a grammar + resource. A valid value is a Time Designation (see + Section 4.6.7). The attribute is optional. The default value is + 30s. + + The <grammar> element allows inline grammars to be specified. XML + grammar formats MUST use a namespace other than the one used in this + specification. Non-XML grammar formats MAY use a CDATA section. + + The MS MUST support the Speech Recognition Grammar Specification + [SRGS] XML grammar format ("application/srgs+xml") and MS MAY support + the Key Press Markup Language (KPML) [RFC4730] or other grammar + formats. If the grammar format is not supported by the MS, then the + MS sends a <response> with a 424 status code (Section 4.5). + + For example, the following fragment shows DTMF collection with an + inline SRGS grammar: + + + + +McGlashan, et al. Standards Track [Page 52] + +RFC 6231 IVR Control Package May 2011 + + + <collect cleardigitbuffer="false" timeout="20s" + interdigittimeout="1s"> + <grammar> + <grammar xmlns="http://www.w3.org/2001/06/grammar" + version="1.0" mode="dtmf"> + <rule id="digit"> + <one-of> + <item>0</item> + <item>1</item> + <item>2</item> + <item>3</item> + <item>4</item> + <item>5</item> + <item>6</item> + <item>7</item> + <item>8</item> + <item>9</item> + </one-of> + </rule> + + <rule id="pin" scope="public"> + <one-of> + <item> + <item repeat="4"> + <ruleref uri="#digit"/> + </item>#</item> + <item>* 9</item> + </one-of> + </rule> + + </grammar> + </grammar> + </collect> + + The same grammar could also be referenced externally (and take + advantage of HTTP caching): + + <collect cleardigitbuffer="false" timeout="20s"> + <grammar type="application/srgs+xml" + src="http://example.org/pin.grxml"/> + </collect> + +4.3.1.4. <record> + + The <record> element specifies how media input is recorded. + + The <record> element has the following attributes: + + + + +McGlashan, et al. Standards Track [Page 53] + +RFC 6231 IVR Control Package May 2011 + + + timeout: indicates the time to wait for user input to begin. A + valid value is a Time Designation (see Section 4.6.7). The + attribute is optional. The default value is 5s. + + vadinitial: controls whether Voice Activity Detection (VAD) is used + to initiate the recording operation. A valid value is a boolean + (see Section 4.6.1). A value of true indicates the MS MUST + initiate recording if the VAD detects voice on the configured + inbound audio streams. A value of false indicates that the MS + MUST NOT initiate recording using VAD. The attribute is optional. + The default value is false. + + vadfinal: controls whether VAD is used to terminate the recording + operation. A valid value is a boolean (see Section 4.6.1). A + value of true indicates the MS MUST terminate recording if the VAD + detects a period of silence (whose duration is specified by the + finalsilence attribute) on configured inbound audio streams. A + value of false indicates that the MS MUST NOT terminate recording + using VAD. The attribute is optional. The default value is + false. + + dtmfterm: indicates whether the recording operation is terminated by + DTMF input. A valid value is a boolean (see Section 4.6.1). A + value of true indicates that recording is terminated by DTMF + input. A value of false indicates that recording is not + terminated by DTMF input. The attribute is optional. The default + value is true. + + maxtime: indicates the maximum duration of the recording. A valid + value is a Time Designation (see Section 4.6.7). The attribute is + optional. The default value is 15s. + + beep: indicates whether a 'beep' is to be played immediately prior + to initiation of the recording operation. A valid value is a + boolean (see Section 4.6.1). The attribute is optional. The + default value is false. + + finalsilence: indicates the interval of silence that indicates the + end of voice input. This interval is not part of the recording + itself. This parameter is ignored if the vadfinal attribute has + the value false. A valid value is a Time Designation (see + Section 4.6.7). The attribute is optional. The default value is + 5s. + + append: indicates whether recorded data is appended or not to a + recording location if a resource already exists. A valid value is + a boolean (see Section 4.6.1). A value of true indicates that + recorded data is appended to the existing resource at a recording + + + +McGlashan, et al. Standards Track [Page 54] + +RFC 6231 IVR Control Package May 2011 + + + location. A value of false indicates that recorded data is to + overwrite the existing resource. The attribute is optional. The + default value is false. + + When a recording location is specified using the HTTP or HTTPS + protocol, the recording operation SHOULD be performed using the + HTTP GET and PUT methods, unless the HTTP server provides a + special interface for recording uploads and appends (e.g., using + POST). When the append attribute has the value false, the + recording data is uploaded to the specified location using HTTP + PUT and replaces any data at that location on the HTTP origin + server. When append has the value true, the existing data (if + any) is first downloaded from the specified location using HTTP + GET, then the recording data is appended to the existing recording + (note that this might require codec conversion and modification to + the existing data), then the combined recording is uploaded to the + specified location using HTTP PUT. HTTP errors are handled as + described in [RFC2616]. + + When the recording location is specified using protocols other + than HTTP or HTTPS, the mapping of the append operation onto the + upload protocol scheme is implementation specific. + + If either the vadinitial or vadfinal attribute is set to true and the + MS does not support VAD, the MS sends a <response> with a 434 status + code (Section 4.5). + + The <record> element has the following child element (0 or more + occurrences): + + <media>: specifies the location and type of the media resource for + uploading recorded data (see Section 4.3.1.5). The MS MUST + support both HTTP [RFC2616] and HTTPS [RFC2818] schemes for + uploading recorded data and the MS MAY support other schemes. The + MS uploads recorded data to this resource as soon as possible + after recording is complete. The element is optional. + + If multiple <media> elements are specified, then media input is to be + recorded in parallel to multiple resource locations. + + If no <media> child element is specified, the MS MUST record media + input but the recording location and the recording format are + implementation specific (e.g., the MS records audio in the WAV format + to a local disk accessible by HTTP). The recording location and + format are reported in <recordinfo> (Section 4.3.2.4) when the dialog + terminates. The recording MUST be available from this location until + the connection or conference associated with the dialog on the MS + terminates. + + + +McGlashan, et al. Standards Track [Page 55] + +RFC 6231 IVR Control Package May 2011 + + + If the MS does not support the configuration required for recording + from the input media streams to one or more <media> elements and a + more specific error code is not defined for its child elements, the + MS sends a <response> with a 423 status code (Section 4.5). + + Note that an MS MAY support uploading recorded data to recording + locations at the same time the recording operation takes place. Such + implementations need to be aware of the requirements of certain + recording formats (e.g., WAV) for metadata at the beginning of the + uploaded file, that the finalsilence interval is not part of the + recording and how these requirements interact with the URI scheme. + + The MS has the following execution model for recording after + initialization: + + 1. If an error occurs during execution (e.g., authentication or + communication error when trying to upload to a recording + location), then the MS terminates record execution and reports + the error to the dialog container (see Section 4.3). The MS MAY + report data recorded before the error in <recordinfo> (see + Section 4.3.2.4). + + 2. If DTMF input (not matching a <control> operation) is received + during prompt playback and the prompt bargein attribute is set to + true, then the MS activates the record execution. Otherwise, the + MS activates it after the completion of prompt playback. + + 3. If a beep attribute with the value of true is specified, then the + MS plays a beep tone. + + 4. The MS activates a timer with the duration of the value of the + timeout attribute. If the timer expires before the recording + operation begins, then the MS terminates the recording execution + and reports the status to dialog container with <recordinfo> (see + Section 4.3.2.4) where the termmode attribute is set to noinput. + + 5. Initiation of the recording operation depends on the value of the + vadinitial attribute. If vadinitial has the value false, then + the recording operation is initiated immediately. Otherwise, the + recording operation is initiated when voice activity is detected. + + 6. When the recording operation is initiated, a timer is started for + the value of the maxtime attribute (maximum duration of the + recording). If the timer expires before the recording operation + is complete, then the MS terminates recording execution and + reports the execution status to the dialog container with + <recordinfo> (see Section 4.3.2.4) where the termmode attribute + set to maxtime. + + + +McGlashan, et al. Standards Track [Page 56] + +RFC 6231 IVR Control Package May 2011 + + + 7. During the record operation input, media streams are recording to + a location and format specified in one or more <media> child + elements. If no <media> child element is specified, the MS + records input to an implementation-specific location and format. + + 8. If the dtmfterm attribute has the value true and DTMF input is + detected during the record operation, then the MS terminates + recording and its status is reported to the dialog container with + a <recordinfo> (see Section 4.3.2.4) where the termmode attribute + is set to dtmf. + + 9. If vadfinal attribute has the value true, then the MS terminates + the recording operation when a period of silence, with the + duration specified by the value of the finalsilence attribute, is + detected. This period of silence is not part of the final + recording. The status is reported to the dialog container with a + <recordinfo> (see Section 4.3.2.4) where the termmode attribute + is set to finalsilence. + + For example, a request to record audio and video input to separate + locations: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="c1"> + <dialog> + <record maxtime="30s" vadinitial="false" vadfinal="false"> + <media type="audio/x-wav" + loc="http://www.example.com/upload/audio.wav"/> + <media type="video/3gpp;codecs='s263'" + loc="http://www.example.com/upload/video.3gp"/> + </record> + </dialog> + </dialogstart> + </mscivr> + + When the <record> element is executed, it immediately begins + recording of the audio and video (since vadinitial is false) where + the destination locations are specified in the <media> child + elements. Recording is completed when the duration reaches 30s or + the connection is terminated. + +4.3.1.5. <media> + + The <media> element specifies a media resource to playback from (see + Section 4.3.1.1) or record to (see Section 4.3.1.4). In the playback + case, the resource is retrieved and in the recording case, recording + data is uploaded to the resource location. + + + + +McGlashan, et al. Standards Track [Page 57] + +RFC 6231 IVR Control Package May 2011 + + + A <media> element has the following attributes: + + loc: specifies the location of the media resource. A valid value is + a URI (see Section 4.6.9). The MS MUST support both HTTP + [RFC2616] and HTTPS [RFC2818] schemes and the MS MAY support other + schemes. If the URI scheme is not supported by the MS, the MS + sends a <response> with a 420 status code (Section 4.5). If the + resource is to be retrieved but the MS cannot retrieve it within + the timeout interval, the MS sends a <response> with a 409 status + code. If the format of the media resource is not supported, the + MS sends a <response> with a 429 status code. The attribute is + mandatory. + + type: specifies the type of the media resource indicated in the loc + attribute. A valid value is a MIME media type (see + Section 4.6.10) that, depending on its definition, can include + additional parameters (e.g., [RFC4281]). If the URI scheme used + in the loc attribute defines a mechanism for establishing the + authoratitive MIME media type of the media resource, the value + returned by that mechanism takes precedence over this attribute. + If additional media parameters are specified, the MS MUST use them + to determine media processing. For example, [RFC4281] defines a + 'codec' parameter for media types like video/3gpp that would + determine which media streams are played or recorded. The + attribute is optional. There is no default value. + + fetchtimeout: the maximum interval to wait when fetching a media + resource. A valid value is a Time Designation (see + Section 4.6.7). The attribute is optional. The default value is + 30s. + + soundLevel: playback soundLevel (volume) for the media resource. A + valid value is a percentage (see Section 4.6.8). The value + indicates increase or decrease relative to the original recorded + volume of the media. A value of 100% (the default) plays the + media at its recorded volume, a value of 200% will play the media + twice recorded volume, 50% at half its recorded volume, a value of + 0% will play the media silently, and so on. See 'soundLevel' in + SMIL [W3C.REC-SMIL2-20051213] for further information. The + attribute is optional. The default value is 100%. + + clipBegin: offset from start of media resource to begin playback. A + valid value is a Time Designation (see Section 4.6.7). The offset + is measured in normal media playback time from the beginning of + the media resource. If the clipBegin offset is after the end of + media (or the clipEnd offset), no media is played. See + 'clipBegin' in SMIL [W3C.REC-SMIL2-20051213] for further + information. The attribute is optional. The default value is 0s. + + + +McGlashan, et al. Standards Track [Page 58] + +RFC 6231 IVR Control Package May 2011 + + + clipEnd: offset from start of media resource to end playback. A + valid value is a Time Designation (see Section 4.6.7). The offset + is measured in normal media playback time from the beginning of + the media resource. If the clipEnd offset is after the end of + media, then the media is played to the end. If clipBegin is after + clipEnd, then no media is played. See 'clipEnd' in SMIL + [W3C.REC-SMIL2-20051213] for further information. The attribute + is optional. There is no default value. + + The fetchtimeout, soundLevel, clipBegin, and clipEnd attributes are + only relevant in the playback use case. The MS ignores these + attributes when using the <media> for recording. + + The <media> element has no children. + +4.3.2. Exit Information + + When the dialog exits, information about the specified operations is + reported in a <dialogexit> notification event (Section 4.2.5.1). + +4.3.2.1. <promptinfo> + + The <promptinfo> element reports the information about prompt + execution. It has the following attributes: + + duration: indicates the duration of prompt playback in milliseconds. + A valid value is a non-negative integer (see Section 4.6.4). The + attribute is optional. There is no default value. + + termmode: indicates how playback was terminated. Valid values are + 'stopped', 'completed', or 'bargein'. The attribute is mandatory. + + The <promptinfo> element has no child elements. + +4.3.2.2. <controlinfo> + + The <controlinfo> element reports information about control + execution. + + The <controlinfo> element has no attributes and has 0 or more + <controlmatch> child elements each describing an individual runtime + control match. + +4.3.2.2.1. <controlmatch> + + The <controlmatch> element has the following attributes: + + + + + +McGlashan, et al. Standards Track [Page 59] + +RFC 6231 IVR Control Package May 2011 + + + dtmf: DTMF input triggering the runtime control. A valid value is a + DTMF string (see Section 4.6.3) with no space between characters. + The attribute is mandatory. + + timestamp: indicates the time (on the MS) at which the control was + triggered. A valid value is a dateTime expression + (Section 4.6.12). The attribute is mandatory. + + The <controlmatch> element has no child elements. + +4.3.2.3. <collectinfo> + + The <collectinfo> element reports the information about collect + execution. + + The <collectinfo> element has the following attributes: + + dtmf: DTMF input collected from the user. A valid value is a DTMF + string (see Section 4.6.3) with no space between characters. The + attribute is optional. There is no default value. + + termmode: indicates how collection was terminated. Valid values are + 'stopped', 'match', 'noinput', or 'nomatch'. The attribute is + mandatory. + + The <collectinfo> element has no child elements. + +4.3.2.4. <recordinfo> + + The <recordinfo> element reports information about record execution + (Section 4.3.1.4). + + The <recordinfo> element has the following attributes: + + termmode: indicates how recording was terminated. Valid values are + 'stopped', 'noinput', 'dtmf', 'maxtime', and 'finalsilence'. The + attribute is mandatory. + + duration: indicates the duration of the recording in milliseconds. + A valid value is a non-negative integer (see Section 4.6.4). The + attribute is optional. There is no default value. + + The <recordinfo> element has the following child element (0 or more + occurrences): + + <mediainfo>: indicates information about a recorded media resource + (see Section 4.3.2.4.1). The element is optional. + + + + +McGlashan, et al. Standards Track [Page 60] + +RFC 6231 IVR Control Package May 2011 + + + When the record operation is successful, the MS MUST specify a + <mediainfo> element for each recording location. For example, if the + <record> element contained three <media> child elements, then the + <recordinfo> would contain three <mediainfo> child elements. + +4.3.2.4.1. <mediainfo> + + The <mediainfo> element reports information about a recorded media + resource. + + The <mediainfo> element has the following attributes: + + loc: indicates the location of the media resource. A valid value is + a URI (see Section 4.6.9). The attribute is mandatory. + + type: indicates the format of the media resource. A valid value is + a MIME media type (see Section 4.6.10). The attribute is + mandatory. + + size: indicates the size of the media resource in bytes. A valid + value is a non-negative integer (see Section 4.6.4). The + attribute is optional. There is no default value. + +4.4. Audit Elements + + The audit elements defined in this section allow the MS to be audited + for package capabilities as well as dialogs managed by the package. + Auditing is particularly important for two use cases. First, it + enables discovery of package capabilities supported on an MS before + an AS starts a dialog on connection or conference. The AS can then + use this information to create request elements using supported + capabilities and, in the case of codecs, to negotiate an appropriate + SDP for a User Agent's connection. Second, auditing enables + discovery of the existence and status of dialogs currently managed by + the package on the MS. This could be used when one AS takes over + management of the dialogs if the AS that initiated the dialogs fails + or is no longer available (see Security Considerations described in + Section 7). + +4.4.1. <audit> + + The <audit> request element is sent to the MS to request information + about the capabilities of, and dialogs currently managed with, this + Control Package. Capabilities include supported dialog languages, + grammar formats, record and media types, as well as codecs. Dialog + information includes the status of managed dialogs as well as codecs. + + The <audit> element has the following attributes: + + + +McGlashan, et al. Standards Track [Page 61] + +RFC 6231 IVR Control Package May 2011 + + + capabilities: indicates whether package capabilities are to be + audited. A valid value is a boolean (see Section 4.6.1). A value + of true indicates that capability information is to be reported. + A value of false indicates that capability information is not to + be reported. The attribute is optional. The default value is + true. + + dialogs: indicates whether dialogs currently managed by the package + are to be audited. A valid value is a boolean (see + Section 4.6.1). A value of true indicates that dialog information + is to be reported. A value of false indicates that dialog + information is not to be reported. The attribute is optional. + The default value is true. + + dialogid: string identifying a specific dialog to audit. The MS + sends a response with a 406 status code (Section 4.5) if the + specified dialog identifier is invalid. The attribute is + optional. There is no default value. + + If the dialogs attribute has the value true and dialogid attribute is + specified, then only audit information about the specified dialog is + reported. If the dialogs attribute has the value false, then no + dialog audit information is reported even if a dialogid attribute is + specified. + + The <audit> element has no child elements. + + When the MS receives an <audit> request, it MUST reply with an + <auditresponse> element (Section 4.4.2), which includes a mandatory + attribute describing the status in terms of a numeric code. Response + status codes are defined in Section 4.5. If the request is + successful, the <auditresponse> contains (depending on attribute + values) a <capabilities> element (Section 4.4.2.2) reporting package + capabilities and a <dialogs> element (Section 4.4.2.3) reporting + managed dialog information. If the MS is not able to process the + request and carry out the audit operation, the audit request has + failed and the MS MUST indicate the class of failure using an + appropriate 4xx response code. Unless an error response code is + specified for a class of error within this section, implementations + follow Section 4.5 in determining the appropriate status code for the + response. + + For example, a request to audit capabilities and dialogs managed by + the package: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <audit/> + </mscivr> + + + +McGlashan, et al. Standards Track [Page 62] + +RFC 6231 IVR Control Package May 2011 + + + In this example, only capabilities are to be audited: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <audit dialogs="false"/> + </mscivr> + + With this example, only a specific dialog is to be audited: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <audit capabilities="false" dialogid="d4"/> + </mscivr> + +4.4.2. <auditresponse> + + The <auditresponse> element describes a response to an <audit> + request. + + The <auditresponse> element has the following attributes: + + status: numeric code indicating the audit response status. The + attribute is mandatory. Valid values are defined in Section 4.5. + + reason: string specifying a reason for the status. The attribute is + optional. + + desclang: specifies the language used in the value of the reason + attribute. A valid value is a language identifier + (Section 4.6.11). The attribute is optional. If not specified, + the value of the desclang attribute on <mscivr> (Section 4.1) + applies. + + The <auditresponse> element has the following sequence of child + elements: + + <capabilities> element (Section 4.4.2.2) describing capabilities of + the package. The element is optional. + + <dialogs> element (Section 4.4.2.3) describing information about + managed dialogs. The element is optional. + + For example, a successful response to an <audit> request requesting + capabilities and dialogs information: + + + + + + + + + +McGlashan, et al. Standards Track [Page 63] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <auditresponse status="200"> + <capabilities> + <dialoglanguages> + <mimetype>application/voicexml+xml</mimetype> + </dialoglanguages> + <grammartypes/> + <recordtypes> + <mimetype>audio/x-wav</mimetype> + <mimetype>video/3gpp</mimetype> + </recordtypes> + <prompttypes> + <mimetype>audio/x-wav</mimetype> + <mimetype>video/3gpp</mimetype> + </prompttypes> + <variables> + <variabletype type="date" desc="value formatted as YYYYMMDD"> + <format desc="month year day">mdy</format> + <format desc="year month day">ymd</format> + <format desc="day month year">dmy</format> + <format desc="day month">dm</format> + </variabletype> + </variables> + <maxpreparedduration>600s</maxpreparedduration> + <maxrecordduration>1800s</maxrecordduration> + <codecs> + <codec name="video"> + <subtype>H263</subtype> + </codec> + <codec name="video"> + <subtype>H264</subtype> + </codec> + <codec name="audio"> + <subtype>PCMU</subtype> + </codec> + <codec name="audio"> + <subtype>PCMA</subtype> + </codec> + <codec name="audio"> + <subtype>telephone-event</subtype> + </codec> + </codecs> + </capabilities> + <dialogs> + <dialogaudit dialogid="4532" state="preparing"/> + <dialogaudit dialogid="4599" state="prepared"/> + <dialogaudit dialogid="1234" state="started" conferenceid="conf1"> + <codecs> + + + +McGlashan, et al. Standards Track [Page 64] + +RFC 6231 IVR Control Package May 2011 + + + <codec name="audio"> + <subtype>PCMA</subtype> + </codec> + <codec name="audio"> + <subtype>telephone-event</subtype> + </codec> + </codecs> + </dialogaudit> + </dialogs> + </auditresponse> + </mscivr> + +4.4.2.1. <codecs> + + The <codecs> provides audit information about codecs. + + The <codecs> element has no attributes. + + The <codecs> element has the following sequence of child elements (0 + or more occurrences): + + <codec>: audit information for a codec (Section 4.4.2.1.1). The + element is optional. + + For example, a fragment describing two codecs: + + <codecs> + <codec name="audio"> + <subtype>PCMA</subtype> + </codec> + <codec name="audio"> + <subtype>telephone-event</subtype> + </codec> + </codecs> + +4.4.2.1.1. <codec> + + The <codec> element describes a codec on the MS. The element is + modeled on the <codec> element in the XCON conference information + data model [XCON-DATA-MODEL] but allows addition information (e.g., + rate, speed, etc.) to be specified. + + The <codec> element has the following attributes: + + name: indicates the type name of the codec's media format as defined + in [IANA]. A valid value is a "type-name" as defined in Section + 4.2 of [RFC4288]. The attribute is mandatory. + + + + +McGlashan, et al. Standards Track [Page 65] + +RFC 6231 IVR Control Package May 2011 + + + The <codec> element has the following sequence of child elements: + + <subtype>: element whose content model describes the subtype of the + codec's media format as defined in [IANA]. A valid value is a + "subtype-name" as defined in Section 4.2 of [RFC4288]. The + element is mandatory. + + <params>: element (Section 4.2.6) describing additional information + about the codec. This package is agnostic to the names and values + of the codec parameters supported by an implementation. The + element is optional. + + For example, a fragment with a <codec> element describing the H263 + video codec: + + <codec name="video"> + <subtype>H263</subtype> + </codec> + +4.4.2.2. <capabilities> + + The <capabilities> element provides audit information about package + capabilities. + + The <capabilities> element has no attributes. + + The <capabilities> element has the following sequence of child + elements: + + <dialoglanguages>: element (Section 4.4.2.2.1) describing additional + dialog languages supported by the MS. The element is mandatory. + + <grammartypes>: element (Section 4.4.2.2.2) describing supported + <grammar> (Section 4.3.1.3.1) format types. The element is + mandatory. + + <recordtypes>: element (Section 4.4.2.2.3) describing <media> + (Section 4.3.1.5) format types supported for <record> + (Section 4.3.1.4). The element is mandatory. + + <prompttypes>: element (Section 4.4.2.2.4) describing supported + <media> (Section 4.3.1.5) format types for playback within a + <prompt> (Section 4.3.1.1). The element is mandatory. + + <variables>: element (Section 4.4.2.2.5) describing supported types + and formats for the <variable> element (Section 4.3.1.1.1). The + element is mandatory. + + + + +McGlashan, et al. Standards Track [Page 66] + +RFC 6231 IVR Control Package May 2011 + + + <maxpreparedduration>: element (Section 4.4.2.2.6) describing the + supported maximum duration for a prepared dialog following a + <dialogprepare> (Section 4.2.1) request. The element is + mandatory. + + <maxrecordduration>: element (Section 4.4.2.2.7) describing the + supported maximum duration for a recording <record> + (Section 4.3.1.4) request. The element is mandatory. + + <codecs>: element (Section 4.4.2.1) describing codecs available to + the package. The element is mandatory. + + For example, a fragment describing capabilities: + + <capabilities> + <dialoglanguages> + <mimetype>application/voicexml+xml</mimetype> + </dialoglanguages> + <grammartypes/> + <recordtypes> + <mimetype>audio/x-wav</mimetype> + <mimetype>video/3gpp</mimetype> + </recordtypes> + <prompttypes> + <mimetype>audio/x-wav</mimetype> + <mimetype>video/3gpp</mimetype> + </prompttypes> + <variables/> + <maxpreparedduration>30s</maxpreparedduration> + <maxrecordduration>60s</maxrecordduration> + <codecs> + <codec name="video"> + <subtype>H263</subtype> + </codec> + <codec name="video"> + <subtype>H264</subtype> + </codec> + <codec name="audio"> + <subtype>PCMU</subtype> + </codec> + <codec name="audio"> + <subtype>PCMA</subtype> + </codec> + <codec name="audio"> + <subtype>telephone-event</subtype> + </codec> + </codecs> + </capabilities> + + + +McGlashan, et al. Standards Track [Page 67] + +RFC 6231 IVR Control Package May 2011 + + +4.4.2.2.1. <dialoglanguages> + + The <dialoglanguages> element provides information about additional + dialog languages supported by the package. Dialog languages are + identified by their associated MIME media types. The MS MUST NOT + include the mandatory dialog language for this package (Section 4.3). + + The <dialoglanguages> element has no attributes. + + The <dialoglanguages> element has the following sequence of child + elements (0 or more occurrences): + + <mimetype>: element whose content model describes a MIME media type + (Section 4.6.10) associated with a supported dialog language. The + element is optional. + +4.4.2.2.2. <grammartypes> + + The <grammartypes> element provides information about <grammar> + format types supported by the package. The MS MUST NOT include the + mandatory SRGS format type, "application/srgs+xml" + (Section 4.3.1.3.1). + + The <grammartypes> element has no attributes. + + The <grammartypes> element has the following sequence of child + elements (0 or more occurrences): + + <mimetype>: element whose content model describes a mime type + (Section 4.6.10). The element is optional. + +4.4.2.2.3. <recordtypes> + + The <recordtypes> element provides information about media resource + format types of <record> supported by the package (Section 4.3.1.4). + + The <recordtypes> element has no attributes. + + The <recordtypes> element has the following sequence of child + elements (0 or more occurrences): + + <mimetype>: element whose content model describes a mime type + (Section 4.6.10). The element is optional. + +4.4.2.2.4. <prompttypes> + + The <prompttypes> element provides information about media resource + format types of <prompt> supported by the package (Section 4.3.1.1). + + + +McGlashan, et al. Standards Track [Page 68] + +RFC 6231 IVR Control Package May 2011 + + + The <prompttypes> element has no attributes. + + The <prompttypes> element has the following sequence of child + elements (0 or more occurrences): + + <mimetype>: element whose content model describes a mime type + (Section 4.6.10). The element is optional. + +4.4.2.2.5. <variables> + + The <variables> element provides information about types and formats + for the <variable> element (Section 4.3.1.1.1) supported by the + package. + + The <variables> element has no attributes. + + The <variables> element has the following sequence of child elements + (0 or more occurrences): + + <variabletype>: element describing the formats support for a given + type (Section 4.4.2.2.5.1). The element is optional. + + For example, a fragment describing support for <variable> with a + "date" type according to the formats specified in + Section 4.3.1.1.1.1. + + <variables> + <variabletype type="date" desc="value formatted as YYYYMMDD"> + <format desc="month year day">mdy</format> + <format desc="year month day">ymd</format> + <format desc="day month year">dmy</format> + <format desc="day month">dm</format> + </variabletype> + </variables> + +4.4.2.2.5.1. <variabletype> + + The <variabletype> element describes the formats supported for + <variable> supported type. + + The <variabletype> element has the following attributes: + + type: indicates a supported value associated with the type attribute + of the <variable> element. The attribute is mandatory. + + desc: a string providing some textual description of the type and + format. The attribute is optional. + + + + +McGlashan, et al. Standards Track [Page 69] + +RFC 6231 IVR Control Package May 2011 + + + desclang: specifies the language used in the value of the desc + attribute. A valid value is a language identifier + (Section 4.6.11). The attribute is optional. If not specified, + the value of the desclang attribute on <mscivr> (Section 4.1) + applies. + + The <variabletype> element has the following sequence of child + elements (0 or more occurrences): + + <format>: element with a desc attribute (optional description), + desclang (optional language identifier for the description), and a + content model describing a supported format in the <variable> + format attribute. The element is optional. + +4.4.2.2.6. <maxpreparedduration> + + The <maxpreparedduration> element describes the maximum duration for + a dialog to remain in the prepared state (Section 4.2) following a + <dialogprepare> (Section 4.2.1) request. + + The <maxpreparedduration> element has no attributes. + + The <maxpreparedduration> element has a content model describing the + maximum prepared dialog duration as a time designation + (Section 4.6.7). + +4.4.2.2.7. <maxrecordduration> + + The <maxrecordduration> element describes the maximum recording + duration for <record> Section 4.3.1.4) request supported by the MS. + + The <maxrecordduration> element has no attributes. + + The <maxrecordduration> element has a content model describing the + maximum duration of recording as a time designation (Section 4.6.7). + +4.4.2.3. <dialogs> + + The <dialogs> element provides audit information about dialogs. + + The <dialogs> element has no attributes. + + The <dialogs> element has the following sequence of child elements (0 + or more occurrences): + + <dialogaudit>: audit information for a dialog (Section 4.4.2.3.1). + The element is optional. + + + + +McGlashan, et al. Standards Track [Page 70] + +RFC 6231 IVR Control Package May 2011 + + +4.4.2.3.1. <dialogaudit> + + The <dialogaudit> element has the following attributes: + + dialogid: string identifying the dialog. The attribute is + mandatory. + + state: string indicating the state of the dialog. Valid values are + preparing, prepared, starting, and started. The attribute is + mandatory. + + connectionid: string identifying the SIP dialog connection + associated with the dialog (see Appendix A.1 of [RFC6230]). The + attribute is optional. There is no default value. + + conferenceid: string identifying the conference associated with the + dialog (see Appendix A.1 of [RFC6230]). The attribute is + optional. There is no default value. + + The <dialogaudit> element has the following child element: + + <codecs> element describing codecs used in the dialog. See + Section 4.4.2.1. The element is optional. + + For example, a fragment describing a started dialog that is using + PCMU and telephony-event audio codecs: + + <dialogaudit dialogid="1234" state="started" conferenceid="conf1"> + <codecs> + <codec name="audio"> + <subtype>PCMU</subtype> + </codec> + <codec name="audio"> + <subtype>telephone-event</subtype> + </codec> + </codecs> + </dialogaudit> + +4.5. Response Status Codes + + This section describes the response codes in Table 1 for the status + attribute of dialog management <response> (Section 4.2.4) and audit + <auditresponse> (Section 4.4.2) responses. The MS MUST support the + status response codes defined here. All other valid but undefined + values are reserved for future use, where new status codes are + assigned using the Standards Action process defined in [RFC5226]. + The AS MUST treat any responses it does not recognize as being + equivalent to the x00 response code for all classes. For example, if + + + +McGlashan, et al. Standards Track [Page 71] + +RFC 6231 IVR Control Package May 2011 + + + an AS receives an unrecognized response code of 499, it can safely + assume that there was something wrong with its request and treat the + response as if it had received a 400 (Syntax error) response code. + + 4xx responses are definite failure responses from a particular MS. + The reason attribute in the response SHOULD identify the failure in + more detail, for example, "Mandatory attribute missing: src in media + element" for a 400 (Syntax error) response code. + + The AS SHOULD NOT retry the same request without modification (for + example, correcting a syntax error or changing the connectionid to + use one available on the MS). However, the same request to a + different MS might be successful, for example, if another MS supports + a capability required in the request. + + 4xx failure responses can be grouped into three classes: failure due + to a syntax error in the request (400); failure due to an error + executing the request on the MS (405-419); and failure due to the + request requiring a capability not supported by the MS (420-439). + + In cases where more than one request code could be reported for a + failure, the MS SHOULD use the most specific error code of the + failure class for the detected error. For example, if the MS detects + that the dialogid in the request is invalid, then it uses a 406 + status code. However, if the MS merely detects that an execution + error occurred, then 419 is used. + + + + + + + + + + + + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 72] + +RFC 6231 IVR Control Package May 2011 + + + +------+---------------+-----------------------+--------------------+ + | Code | Summary | Description | Informational: AS | + | | | | Possible Recovery | + | | | | Action | + +------+---------------+-----------------------+--------------------+ + | 200 | OK | request has | | + | | | succeeded. | | + | 400 | Syntax error | request is | Change the request | + | | | syntactically | so that it is | + | | | invalid: it is not | syntactically | + | | | valid with respect to | valid. | + | | | the XML schema | | + | | | specified in | | + | | | Section 5 or it | | + | | | violates a | | + | | | co-occurrence | | + | | | constraint for a | | + | | | request element | | + | | | defined in Section 4. | | + | 405 | dialogid | request uses a | Send a request for | + | | already | dialogid identifier | a new dialog | + | | exists | for a new dialog that | without specifying | + | | | is already used by | the dialogid and | + | | | another dialog on the | let the MS | + | | | MS (see Section 4.2). | generate a unique | + | | | | dialogid in the | + | | | | response. | + | 406 | dialogid does | request uses a | Send an <audit> | + | | not exist | dialogid identifier | request | + | | | for an dialog that | (Section 4.4.1) | + | | | does not exist on the | requesting the | + | | | MS (see Section 4.2). | list of dialog | + | | | | identifiers | + | | | | already used by | + | | | | the MS and then | + | | | | use one of the | + | | | | listed dialog | + | | | | identifiers. | + | 407 | connectionid | request uses a | Use another method | + | | does not | connectionid | to determine which | + | | exist | identifier for a | connections are | + | | | connection that does | available on the | + | | | not exist on the MS. | MS. | + | 408 | conferenceid | request uses a | Use another method | + | | does not | conferenceid | to determine which | + | | exist | identifier for a | conferences are | + | | | conference that does | available on the | + | | | not exist on the MS. | MS. | + + + +McGlashan, et al. Standards Track [Page 73] + +RFC 6231 IVR Control Package May 2011 + + + | 409 | Resource | request uses a URI to | Check that the | + | | cannot be | reference an external | resource URI is | + | | retrieved | resource (e.g., | valid, can be | + | | | dialog, media, or | reached from the | + | | | grammar) that cannot | MS, and that the | + | | | be retrieved within | appropriate | + | | | the timeout interval. | authentication is | + | | | | used. | + | 410 | Dialog | request to prepare or | | + | | execution | start a dialog that | | + | | canceled | has been terminated | | + | | | by a | | + | | | <dialogterminate/> | | + | | | request (see | | + | | | Section 4.2). | | + | 411 | Incompatible | request specifies a | Change the media | + | | stream | media stream | stream | + | | configuration | configuration that is | configuration to | + | | | in conflict with | match the | + | | | itself, or the | capabilities of | + | | | connection or | the connection or | + | | | conference | conference. | + | | | capabilities (see | | + | | | Section 4.2.2). | | + | 412 | Media stream | request specifies an | Check the media | + | | not available | operation for which a | stream capability | + | | | media stream is not | of the connection | + | | | available. For | or conference and | + | | | example, playing a | use an operation | + | | | video media resource | that only uses | + | | | on an connection or | these | + | | | conference without | capabilities. | + | | | video streams. | | + | 413 | Control keys | request contains a | Use different keys | + | | with same | <control> element | for the different | + | | value | (Section 4.3.1.2) | control | + | | | where some keys have | operations. | + | | | the same value. | | + | 419 | Other | requested operation | | + | | execution | cannot be executed by | | + | | error | the MS. | | + | 420 | Unsupported | request specifies a | Use a URI scheme | + | | URI scheme | URI whose scheme is | that is supported. | + | | | not supported by the | | + | | | MS. | | + + + + + + +McGlashan, et al. Standards Track [Page 74] + +RFC 6231 IVR Control Package May 2011 + + + | 421 | Unsupported | request references an | Send an <audit> | + | | dialog | external dialog | request | + | | language | language not | (Section 4.4.1) | + | | | supported by the MS. | requesting the MS | + | | | | capabilities and | + | | | | then use one of | + | | | | the listed dialog | + | | | | languages. | + | 422 | Unsupported | request references a | Send an <audit> | + | | playback | media resource for | request | + | | format | playback whose format | (Section 4.4.1) | + | | | is not supported by | requesting the MS | + | | | the MS. | capabilities and | + | | | | then use one of | + | | | | the listed | + | | | | playback media | + | | | | formats. | + | 423 | Unsupported | request references a | Send an <audit> | + | | record format | media resource for | request | + | | | recording whose | (Section 4.4.1) | + | | | format is not | requesting the MS | + | | | supported by the MS. | capabilities and | + | | | | then use one of | + | | | | the listed record | + | | | | media formats. | + | 424 | Unsupported | request references a | Send an <audit> | + | | grammar | grammar whose format | request | + | | format | is not supported by | (Section 4.4.1) | + | | | the MS. | requesting the MS | + | | | | capabilities and | + | | | | then use one of | + | | | | the listed grammar | + | | | | types. | + | 425 | Unsupported | request contains a | Send an <audit> | + | | variable | prompt <variable> | request | + | | configuration | element | (Section 4.4.1) | + | | | (Section 4.3.1.1.1) | requesting the MS | + | | | not supported by the | capabilities and | + | | | MS. | then use one of | + | | | | the listed | + | | | | variable types. | + | 426 | Unsupported | request contains a | | + | | DTMF | prompt <dtmf> element | | + | | configuration | (Section 4.3.1.1.2) | | + | | | not supported by the | | + | | | MS. | | + + + + + +McGlashan, et al. Standards Track [Page 75] + +RFC 6231 IVR Control Package May 2011 + + + | 427 | Unsupported | request contains a | | + | | parameter | <param> element | | + | | | (Section 4.2.6.1) not | | + | | | supported by the MS. | | + | 428 | Unsupported | request contains a | | + | | media stream | <stream> element | | + | | configuration | (Section 4.2.2.2) | | + | | | whose configuration | | + | | | is not supported by | | + | | | the MS. | | + | 429 | Unsupported | request contains a | | + | | playback | <prompt> element | | + | | configuration | (Section 4.3.1.1) | | + | | | that the MS is unable | | + | | | to play on the | | + | | | available output | | + | | | media streams. | | + | 430 | Unsupported | request contains a | | + | | record | <record> element | | + | | configuration | (Section 4.3.1.4) | | + | | | that the MS is unable | | + | | | to record with on the | | + | | | available input media | | + | | | streams. | | + | 431 | Unsupported | request contains | | + | | foreign | attributes or | | + | | namespace | elements from another | | + | | attribute or | namespace that the MS | | + | | element | does not support. | | + | 432 | Unsupported | request tries to | | + | | multiple | start another dialog | | + | | dialog | on the same | | + | | capability | conference or | | + | | | connection where a | | + | | | dialog is already | | + | | | running. | | + | 433 | Unsupported | request contains | | + | | collect and | <collect> and | | + | | record | <record> elements and | | + | | capability | the MS does support | | + | | | these operations | | + | | | simultaneously. | | + | 434 | Unsupported | request contains a | | + | | VAD | <record> element | | + | | capability | where Voice Activity | | + | | | Detection (VAD) is | | + | | | required, but the MS | | + | | | does not support VAD. | | + + + +McGlashan, et al. Standards Track [Page 76] + +RFC 6231 IVR Control Package May 2011 + + + | 435 | Unsupported | request contains a | | + | | parallel | prompt <par> element | | + | | playback | whose configuration | | + | | | is not supported by | | + | | | the MS. | | + | 439 | Other | request requires | | + | | unsupported | another capability | | + | | capability | not supported by the | | + | | | MS. | | + +------+---------------+-----------------------+--------------------+ + + Table 1: Status Codes + +4.6. Type Definitions + + This section defines types referenced in attribute and element + definitions. + +4.6.1. Boolean + + The value space of boolean is the set {true, false, 1, 0} as defined + in Section 3.2.2 of [XMLSchema:Part2]. In accordance with this + definition, the concept of false can be lexically represented by the + strings "0" and "false" and the concept of true by the strings "1" + and "true"; implementations MUST support both styles of lexical + representation. + +4.6.2. DTMFChar + + A DTMF character. The value space is the set {0, 1, 2, 3, 4, 5, 6, + 7, 8, 9, #, *, A, B, C, D}. + +4.6.3. DTMFString + + A string composed of one or more DTMFChars. + +4.6.4. Non-Negative Integer + + The value space of non-negative integer is the infinite set + {0,1,2,...} as defined in Section 3.3.20 of [XMLSchema:Part2]. + + Implementation Note: It is RECOMMENDED that implementations at least + support a maximum value of a 32-bit integer (2,147,483,647). + +4.6.5. Positive Integer + + The value space of positive integer is the infinite set {1,2,...} as + defined in Section 3.3.25 of [XMLSchema:Part2]. + + + +McGlashan, et al. Standards Track [Page 77] + +RFC 6231 IVR Control Package May 2011 + + + Implementation Note: It is RECOMMENDED that implementations at least + support a maximum value of a 32-bit integer (2,147,483,647). + +4.6.6. String + + A string in the character encoding associated with the XML element as + defined in Section 3.2.1 of [XMLSchema:Part2]. + +4.6.7. Time Designation + + A time designation consists of a non-negative real number followed by + a time unit identifier. + + The time unit identifiers are "ms" (milliseconds) and "s" (seconds). + + Examples include: "3s", "850ms", "0.7s", ".5s", and "+1.5s". + +4.6.8. Percentage + + A percentage consists of a positive integer followed by "%". + + Examples include: "100%", "500%", and "10%". + +4.6.9. URI + + Uniform Resource Indicator as defined in [RFC3986]. + +4.6.10. MIME Media Type + + A string formatted as an IANA MIME media type [MIME.mediatypes]. The + ABNF [RFC5234] production for the string is: + + type = type-name "/" subtype-name *(";" parameter) + + parameter = parameter-name "=" value + + where "type-name" and "subtype-name" are defined in Section 4.2 of + [RFC4288], "parameter-name" is defined in Section 4.3 of [RFC4288], + and "value" is defined in Section 5.1 of [RFC2045]. + +4.6.11. Language Identifier + + A language identifier labels information content as being of a + particular human language variant. Following the XML specification + for language identification [XML], a legal language identifier is + identified by a [RFC5646] code and matched according to [RFC4647]. + + + + + +McGlashan, et al. Standards Track [Page 78] + +RFC 6231 IVR Control Package May 2011 + + +4.6.12. DateTime + + A string formatted according to the XML schema definition of a + dateTime type [XMLSchema:Part2]. + +5. Formal Syntax + + This section defines the XML schema for IVR Control Package. The + schema is normative. + + The schema defines datatypes, attributes, dialog management, and IVR + dialog elements in the urn:ietf:params:xml:ns:msc-ivr namespace. In + most elements the order of child elements is significant. The schema + is extensible: elements allow attributes and child elements from + other namespaces. Elements from outside this package's namespace can + occur after elements defined in this package. + + The schema is dependent upon the schema (framework.xsd) defined in + Appendix A.1 of the Control Framework [RFC6230]. It is also + dependent upon the W3C (xml.xsd) schema for definitions of XML + attributes (e.g., xml:base). + +<?xml version="1.0" encoding="UTF-8"?> +<xsd:schema targetNamespace="urn:ietf:params:xml:ns:msc-ivr" + elementFormDefault="qualified" blockDefault="#all" + xmlns="urn:ietf:params:xml:ns:msc-ivr" + xmlns:fw="urn:ietf:params:xml:ns:control:framework-attributes" + xmlns:xsd="http://www.w3.org/2001/XMLSchema"> + + <xsd:annotation> + <xsd:documentation> + IETF MediaCtrl IVR 1.0 (20110104) + + This is the schema of the IETF MediaCtrl IVR Control + Package. + + The schema namespace is urn:ietf:params:xml:ns:msc-ivr + + </xsd:documentation> + </xsd:annotation> + + <!-- + ############################################################# + + SCHEMA IMPORTS + + ############################################################# + --> + + + +McGlashan, et al. Standards Track [Page 79] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:import namespace="http://www.w3.org/XML/1998/namespace" + schemaLocation="http://www.w3.org/2001/xml.xsd"> + <xsd:annotation> + <xsd:documentation> + This import brings in the XML attributes for + xml:base, xml:lang, etc + + See http://www.w3.org/2001/xml.xsd for latest version + </xsd:documentation> + </xsd:annotation> + </xsd:import> + + <xsd:import + namespace="urn:ietf:params:xml:ns:control:framework-attributes" + schemaLocation="framework.xsd"> + <xsd:annotation> + <xsd:documentation> + This import brings in the framework attributes for + conferenceid and connectionid. + </xsd:documentation> + </xsd:annotation> + </xsd:import> + + + <!-- + ##################################################### + + Extensible core type + + ##################################################### + --> + + + <xsd:complexType name="Tcore"> + <xsd:annotation> + <xsd:documentation> + This type is extended by other (non-mixed) component types to + allow attributes from other namespaces. + </xsd:documentation> + </xsd:annotation> + <xsd:sequence/> + <xsd:anyAttribute namespace="##other" processContents="lax" /> + </xsd:complexType> + + + <!-- + ##################################################### + + + + +McGlashan, et al. Standards Track [Page 80] + +RFC 6231 IVR Control Package May 2011 + + + TOP LEVEL ELEMENT: mscivr + + ##################################################### + --> + + <xsd:complexType name="mscivrType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:choice> + <xsd:element ref="dialogprepare" /> + <xsd:element ref="dialogstart" /> + <xsd:element ref="dialogterminate" /> + <xsd:element ref="response" /> + <xsd:element ref="event" /> + <xsd:element ref="audit" /> + <xsd:element ref="auditresponse" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:choice> + </xsd:sequence> + <xsd:attribute name="version" type="version.datatype" + use="required" /> + <xsd:attribute name="desclang" type="xsd:language" + default="i-default" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="mscivr" type="mscivrType" /> + + + <!-- + ##################################################### + + DIALOG MANAGEMENT TYPES + + ##################################################### + --> + + <!-- dialogprepare --> + + <xsd:complexType name="dialogprepareType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="dialog" minOccurs="0" + maxOccurs="1" /> + + + +McGlashan, et al. Standards Track [Page 81] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:element ref="params" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="src" type="xsd:anyURI" /> + <xsd:attribute name="type" type="mime.datatype"/> + <xsd:attribute name="maxage" type="xsd:nonNegativeInteger"/> + <xsd:attribute name="maxstale" type="xsd:nonNegativeInteger"/> + <xsd:attribute name="fetchtimeout" + type="timedesignation.datatype" default="30s" /> + <xsd:attribute name="dialogid" + type="dialogid.datatype" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialogprepare" type="dialogprepareType" /> + + <!-- dialogstart --> + + <xsd:complexType name="dialogstartType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="dialog" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="subscribe" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="params" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="stream" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="src" type="xsd:anyURI" /> + <xsd:attribute name="type" type="mime.datatype"/> + <xsd:attribute name="maxage" type="xsd:nonNegativeInteger"/> + <xsd:attribute name="maxstale" type="xsd:nonNegativeInteger"/> + <xsd:attribute name="fetchtimeout" + type="timedesignation.datatype" default="30s" /> + <xsd:attribute name="dialogid" + type="dialogid.datatype" /> + <xsd:attribute name="prepareddialogid" + type="dialogid.datatype" /> + <xsd:attributeGroup ref="fw:framework-attributes" /> + </xsd:extension> + + + +McGlashan, et al. Standards Track [Page 82] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialogstart" type="dialogstartType" /> + + <!-- dialogterminate --> + + <xsd:complexType name="dialogterminateType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="dialogid" + type="dialogid.datatype" use="required" /> + <xsd:attribute name="immediate" + type="xsd:boolean" default="false" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialogterminate" type="dialogterminateType" /> + + <!-- response --> + + <xsd:complexType name="responseType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="status" type="status.datatype" + use="required" /> + <xsd:attribute name="reason" type="xsd:string" /> + <xsd:attribute name="desclang" type="xsd:language"/> + <xsd:attribute name="dialogid" + type="dialogid.datatype" use="required" /> + <xsd:attributeGroup ref="fw:framework-attributes" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="response" type="responseType" /> + + <!-- event --> + + + + +McGlashan, et al. Standards Track [Page 83] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:complexType name="eventType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:choice> + <xsd:element ref="dialogexit" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="dtmfnotify" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:choice> + </xsd:sequence> + <xsd:attribute name="dialogid" + type="dialogid.datatype" use="required" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="event" type="eventType" /> + + <!-- dialogexit--> + + <xsd:complexType name="dialogexitType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="promptinfo" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="controlinfo" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="collectinfo" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="recordinfo" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="params" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="status" + type="xsd:nonNegativeInteger" use="required" /> + <xsd:attribute name="reason" type="xsd:string" /> + <xsd:attribute name="desclang" type="xsd:language"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + + + +McGlashan, et al. Standards Track [Page 84] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:element name="dialogexit" type="dialogexitType" /> + + + <!-- dtmfnotify--> + + <xsd:complexType name="dtmfnotifyType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="matchmode" + type="matchmode.datatype" default="all" /> + <xsd:attribute name="dtmf" type="dtmfstring.datatype" + use="required" /> + <xsd:attribute name="timestamp" type="xsd:dateTime" + use="required" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dtmfnotify" type="dtmfnotifyType" /> + + + <!-- promptinfo --> + + <xsd:complexType name="promptinfoType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="duration" + type="xsd:nonNegativeInteger" /> + <xsd:attribute name="termmode" + type="prompt_termmode.datatype" use="required" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="promptinfo" type="promptinfoType" /> + + + <!-- controlinfo --> + + <xsd:complexType name="controlinfoType"> + + + +McGlashan, et al. Standards Track [Page 85] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="controlmatch" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="controlinfo" type="controlinfoType" /> + + + <!-- controlmatch --> + + <xsd:complexType name="controlmatchType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="dtmf" + type="dtmfstring.datatype" /> + <xsd:attribute name="timestamp" type="xsd:dateTime" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="controlmatch" type="controlmatchType" /> + + + <!-- collectinfo --> + + <xsd:complexType name="collectinfoType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="dtmf" + type="dtmfstring.datatype" /> + <xsd:attribute name="termmode" + type="collect_termmode.datatype" use="required" /> + </xsd:extension> + + + +McGlashan, et al. Standards Track [Page 86] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="collectinfo" type="collectinfoType" /> + + + <!-- recordinfo --> + + <xsd:complexType name="recordinfoType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="mediainfo" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="duration" + type="xsd:nonNegativeInteger" /> + <xsd:attribute name="termmode" + type="record_termmode.datatype" use="required" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="recordinfo" type="recordinfoType" /> + + <!-- mediainfo --> + + <xsd:complexType name="mediainfoType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="loc" type="xsd:anyURI" + use="required" /> + <xsd:attribute name="type" type="mime.datatype" + use="required"/> + <xsd:attribute name="size" + type="xsd:nonNegativeInteger" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + <xsd:element name="mediainfo" type="mediainfoType" /> + + + + + +McGlashan, et al. Standards Track [Page 87] + +RFC 6231 IVR Control Package May 2011 + + + <!-- subscribe --> + + <xsd:complexType name="subscribeType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="dtmfsub" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="subscribe" type="subscribeType" /> + + + <!-- dtmfsub --> + + <xsd:complexType name="dtmfsubType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="matchmode" + type="matchmode.datatype" default="all" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dtmfsub" type="dtmfsubType" /> + + + <!-- params --> + <xsd:complexType name="paramsType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="param" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + + + +McGlashan, et al. Standards Track [Page 88] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:complexType> + + <xsd:element name="params" type="paramsType" /> + + + <!-- param --> + <!-- doesn't extend tCore since its content model is mixed --> + <xsd:complexType name="paramType" mixed="true"> + <xsd:sequence/> + <xsd:attribute name="name" type="xsd:string" use="required" /> + <xsd:attribute name="type" type="mime.datatype" default="text/plain"/> + <xsd:attribute name="encoding" type="xsd:string"/> + <xsd:anyAttribute namespace="##other" processContents="lax" /> + </xsd:complexType> + + <xsd:element name="param" type="paramType" /> + + <!-- stream --> + + <xsd:complexType name="streamType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="region" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="priority" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="media" type="media.datatype" + use="required" /> + <xsd:attribute name="label" type="label.datatype" /> + <xsd:attribute name="direction" + type="direction.datatype" default="sendrecv" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="stream" type="streamType" /> + +<!-- region --> +<xsd:simpleType name="regionType"> + <xsd:restriction base="xsd:NMTOKEN"/> +</xsd:simpleType> + <xsd:element name="region" type="regionType" /> + + + + + +McGlashan, et al. Standards Track [Page 89] + +RFC 6231 IVR Control Package May 2011 + + + <!-- priority --> + <xsd:simpleType name="priorityType"> + <xsd:restriction base="xsd:positiveInteger" /> + </xsd:simpleType> + + <xsd:element name="priority" type="priorityType" /> + + +<!-- dialog --> + + <xsd:complexType name="dialogType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="prompt" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="control" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="collect" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="record" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="repeatCount" + type="xsd:nonNegativeInteger" default="1" /> + <xsd:attribute name="repeatDur" + type="timedesignation.datatype" /> + <xsd:attribute name="repeatUntilComplete" + type="xsd:boolean" default="false"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialog" type="dialogType" /> + + + <!-- prompt --> + + <xsd:complexType name="promptType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:choice minOccurs="1" maxOccurs="unbounded"> + <xsd:element ref="media" /> + <xsd:element ref="variable" /> + <xsd:element ref="dtmf" /> + <xsd:element ref="par" /> + + + +McGlashan, et al. Standards Track [Page 90] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:any namespace="##other" + processContents="lax" /> + </xsd:choice> + <xsd:attribute ref="xml:base" /> + <xsd:attribute name="bargein" type="xsd:boolean" + default="true" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="prompt" type="promptType" /> + + + <!-- media --> + + <xsd:complexType name="mediaType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="loc" type="xsd:anyURI" + use="required" /> + <xsd:attribute name="type" type="mime.datatype" /> + <xsd:attribute name="fetchtimeout" + type="timedesignation.datatype" default="30s" /> + <xsd:attribute name="soundLevel" + type="percentage.datatype" default="100%" /> + <xsd:attribute name="clipBegin" + type="timedesignation.datatype" default="0s" /> + <xsd:attribute name="clipEnd" + type="timedesignation.datatype"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="media" type="mediaType" /> + + <!-- variable --> + + <xsd:complexType name="variableT"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + + + +McGlashan, et al. Standards Track [Page 91] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:attribute name="value" type="xsd:string" + use="required" /> + <xsd:attribute name="type" type="xsd:string" + use="required" /> + <xsd:attribute name="format" type="xsd:string" /> + <xsd:attribute name="gender" type="gender.datatype" /> + <xsd:attribute ref="xml:lang" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="variable" type="variableT" /> + + <!-- dtmf --> + + <xsd:complexType name="dtmfType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="digits" + type="dtmfstring.datatype" use="required" /> + <xsd:attribute name="level" type="xsd:integer" + default="-6" /> + <xsd:attribute name="duration" + type="timedesignation.datatype" default="100ms" /> + <xsd:attribute name="interval" + type="timedesignation.datatype" default="100ms" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dtmf" type="dtmfType" /> + + + <!-- par --> + + <xsd:complexType name="parType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:choice minOccurs="1" maxOccurs="unbounded"> + <xsd:element ref="media" /> + <xsd:element ref="variable" /> + <xsd:element ref="dtmf" /> + <xsd:element ref="seq" /> + <xsd:any namespace="##other" + + + +McGlashan, et al. Standards Track [Page 92] + +RFC 6231 IVR Control Package May 2011 + + + processContents="lax" /> + </xsd:choice> + <xsd:attribute name="endsync" type="endsync.datatype" + default="last"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="par" type="parType" /> + + <!-- seq --> + + <xsd:complexType name="seqType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:choice minOccurs="1" maxOccurs="unbounded"> + <xsd:element ref="media" /> + <xsd:element ref="variable" /> + <xsd:element ref="dtmf" /> + <xsd:any namespace="##other" + processContents="lax" /> + </xsd:choice> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="seq" type="seqType" /> + + <!-- control --> + + <xsd:complexType name="controlType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="skipinterval" + type="timedesignation.datatype" default="6s" /> + <xsd:attribute name="ffkey" type="dtmfchar.datatype" /> + <xsd:attribute name="rwkey" type="dtmfchar.datatype" /> + <xsd:attribute name="pauseinterval" + type="timedesignation.datatype" default="10s" /> + <xsd:attribute name="pausekey" + type="dtmfchar.datatype" /> + <xsd:attribute name="resumekey" + type="dtmfchar.datatype" /> + <xsd:attribute name="volumeinterval" + + + +McGlashan, et al. Standards Track [Page 93] + +RFC 6231 IVR Control Package May 2011 + + + type="percentage.datatype" default="10%" /> + <xsd:attribute name="volupkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="voldnkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="speedinterval" + type="percentage.datatype" default="10%" /> + <xsd:attribute name="speedupkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="speeddnkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="gotostartkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="gotoendkey" + type="dtmfchar.datatype" /> + <xsd:attribute name="external" + type="dtmfstring.datatype" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="control" type="controlType" /> + + + <!-- collect --> + + <xsd:complexType name="collectType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="grammar" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="cleardigitbuffer" + type="xsd:boolean" default="true" /> + <xsd:attribute name="timeout" + type="timedesignation.datatype" default="5s" /> + <xsd:attribute name="interdigittimeout" + type="timedesignation.datatype" default="2s" /> + <xsd:attribute name="termtimeout" + type="timedesignation.datatype" default="0s" /> + <xsd:attribute name="escapekey" + type="dtmfchar.datatype" /> + <xsd:attribute name="termchar" + type="dtmfchar.datatype" default="#" /> + <xsd:attribute name="maxdigits" + + + +McGlashan, et al. Standards Track [Page 94] + +RFC 6231 IVR Control Package May 2011 + + + type="xsd:positiveInteger" default="5" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="collect" type="collectType" /> + + <!-- grammar --> + <!-- doesn't extend tCore since its content model is mixed --> + <xsd:complexType name="grammarType" mixed="true"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="src" type="xsd:anyURI" /> + <xsd:attribute name="type" type="mime.datatype" /> + <xsd:attribute name="fetchtimeout" + type="timedesignation.datatype" default="30s" /> + <xsd:anyAttribute namespace="##other" processContents="lax" /> + </xsd:complexType> + + <xsd:element name="grammar" type="grammarType" /> + + <!-- record --> + + <xsd:complexType name="recordType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="media" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="timeout" + type="timedesignation.datatype" default="5s" /> + <xsd:attribute name="beep" type="xsd:boolean" + default="false" /> + <xsd:attribute name="vadinitial" + type="xsd:boolean" default="false" /> + <xsd:attribute name="vadfinal" + type="xsd:boolean" default="false" /> + <xsd:attribute name="dtmfterm" + type="xsd:boolean" default="true" /> + <xsd:attribute name="maxtime" + type="timedesignation.datatype" default="15s" /> + <xsd:attribute name="finalsilence" + type="timedesignation.datatype" default="5s" /> + + + +McGlashan, et al. Standards Track [Page 95] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:attribute name="append" type="xsd:boolean" + default="false" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="record" type="recordType" /> + + <!-- + ##################################################### + + AUDIT TYPES + + ##################################################### + --> + + + <!-- audit --> + + <xsd:complexType name="auditType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="capabilities" + type="xsd:boolean" default="true" /> + <xsd:attribute name="dialogs" + type="xsd:boolean" default="true" /> + <xsd:attribute name="dialogid" + type="dialogid.datatype"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="audit" type="auditType" /> + + <!-- auditresponse --> + + <xsd:complexType name="auditresponseType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="capabilities" minOccurs="0" + maxOccurs="1" /> + <xsd:element ref="dialogs" minOccurs="0" + maxOccurs="1" /> + + + +McGlashan, et al. Standards Track [Page 96] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="status" type="status.datatype" + use="required" /> + <xsd:attribute name="reason" type="xsd:string" /> + <xsd:attribute name="desclang" type="xsd:language"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="auditresponse" type="auditresponseType" /> + + <!-- codec --> + + <xsd:complexType name="codecType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="subtype" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="params" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="name" type="xsd:string" + use="required" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="codec" type="codecType" /> + + <!-- subtype --> + + <xsd:simpleType name="subtypeType"> + <xsd:restriction base="xsd:string" /> + </xsd:simpleType> + + <xsd:element name="subtype" type="subtypeType" /> + + + <!-- codecs --> + + <xsd:complexType name="codecsType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + + + +McGlashan, et al. Standards Track [Page 97] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:sequence> + <xsd:element ref="codec" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="codecs" type="codecsType" /> + + + <!-- capabilities --> + + <xsd:complexType name="capabilitiesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="dialoglanguages" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="grammartypes" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="recordtypes" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="prompttypes" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="variables" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="maxpreparedduration" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="maxrecordduration" minOccurs="1" + maxOccurs="1" /> + <xsd:element ref="codecs" minOccurs="1" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="capabilities" type="capabilitiesType" /> + + + <!-- mimetype --> + + <xsd:element name="mimetype" type="mime.datatype" /> + + + +McGlashan, et al. Standards Track [Page 98] + +RFC 6231 IVR Control Package May 2011 + + + <!-- dialoglanguages --> + + <xsd:complexType name="dialoglanguagesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="mimetype" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialoglanguages" type="dialoglanguagesType" /> + + <!-- grammartypes --> + + <xsd:complexType name="grammartypesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="mimetype" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="grammartypes" type="grammartypesType" /> + + + <!-- recordtypes --> + + <xsd:complexType name="recordtypesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="mimetype" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + + + +McGlashan, et al. Standards Track [Page 99] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:complexType> + + <xsd:element name="recordtypes" type="recordtypesType" /> + + + <!-- prompttypes --> + + <xsd:complexType name="prompttypesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="mimetype" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="prompttypes" type="prompttypesType" /> + +<!-- variables --> + + <xsd:complexType name="variablesType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="variabletype" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="variables" type="variablesType" /> + + <xsd:complexType name="variabletypeType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="format" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + + + +McGlashan, et al. Standards Track [Page 100] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:attribute name="type" type="xsd:string" use="required" /> + <xsd:attribute name="desc" type="xsd:string"/> + <xsd:attribute name="desclang" type="xsd:language"/> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="variabletype" type="variabletypeType" /> + +<!-- format --> +<!-- doesn't extend tCore since its content model is mixed --> + <xsd:complexType name="formatType" mixed="true"> + <xsd:sequence> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="desc" type="xsd:string" /> + <xsd:attribute name="desclang" type="xsd:language"/> + <xsd:anyAttribute namespace="##other" processContents="lax" /> + </xsd:complexType> + + <xsd:element name="format" type="formatType" /> + +<!-- maxpreparedduration --> + + <xsd:element name="maxpreparedduration" +type="timedesignation.datatype"/> + + +<!-- maxrecordduration --> + + <xsd:element name="maxrecordduration" +type="timedesignation.datatype"/> + + + <!-- dialogs --> + + <xsd:complexType name="dialogsType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="dialogaudit" minOccurs="0" + maxOccurs="unbounded" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + </xsd:extension> + </xsd:complexContent> + + + +McGlashan, et al. Standards Track [Page 101] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:complexType> + + <xsd:element name="dialogs" type="dialogsType" /> + + + <!-- dialogaudit --> + + <xsd:complexType name="dialogauditType"> + <xsd:complexContent> + <xsd:extension base="Tcore"> + <xsd:sequence> + <xsd:element ref="codecs" minOccurs="0" + maxOccurs="1" /> + <xsd:any namespace="##other" minOccurs="0" + maxOccurs="unbounded" processContents="lax" /> + </xsd:sequence> + <xsd:attribute name="dialogid" + type="dialogid.datatype" use="required" /> + <xsd:attribute name="state" type="state.datatype" + use="required" /> + <xsd:attributeGroup ref="fw:framework-attributes" /> + </xsd:extension> + </xsd:complexContent> + </xsd:complexType> + + <xsd:element name="dialogaudit" type="dialogauditType" /> + + + <!-- + #################################################### + + DATATYPES + + #################################################### + --> + + + <xsd:simpleType name="version.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="1.0" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="mime.datatype"> + <xsd:restriction base="xsd:string" /> + </xsd:simpleType> + <xsd:simpleType name="dialogid.datatype"> + <xsd:restriction base="xsd:string" /> + </xsd:simpleType> + + + +McGlashan, et al. Standards Track [Page 102] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:simpleType name="gender.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="female" /> + <xsd:enumeration value="male" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="state.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="preparing" /> + <xsd:enumeration value="prepared" /> + <xsd:enumeration value="starting" /> + <xsd:enumeration value="started" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="status.datatype"> + <xsd:restriction base="xsd:positiveInteger"> + <xsd:pattern value="[0-9][0-9][0-9]" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="media.datatype"> + <xsd:restriction base="xsd:string" /> + </xsd:simpleType> + <xsd:simpleType name="label.datatype"> + <xsd:restriction base="xsd:string" /> + </xsd:simpleType> + <xsd:simpleType name="direction.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="sendrecv" /> + <xsd:enumeration value="sendonly" /> + <xsd:enumeration value="recvonly" /> + <xsd:enumeration value="inactive" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="timedesignation.datatype"> + <xsd:annotation> + <xsd:documentation> + Time designation following Time in CSS2 + </xsd:documentation> + </xsd:annotation> + <xsd:restriction base="xsd:string"> + <xsd:pattern value="(\+)?([0-9]*\.)?[0-9]+(ms|s)" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="dtmfchar.datatype"> + <xsd:annotation> + <xsd:documentation> + DTMF character [0-9#*A-D] + </xsd:documentation> + + + +McGlashan, et al. Standards Track [Page 103] + +RFC 6231 IVR Control Package May 2011 + + + </xsd:annotation> + <xsd:restriction base="xsd:string"> + <xsd:pattern value="[0-9#*A-D]" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="dtmfstring.datatype"> + <xsd:annotation> + <xsd:documentation> + DTMF sequence [0-9#*A-D] + </xsd:documentation> + </xsd:annotation> + <xsd:restriction base="xsd:string"> + <xsd:pattern value="([0-9#*A-D])+" /> + </xsd:restriction> + </xsd:simpleType> + <xsd:simpleType name="percentage.datatype"> + <xsd:annotation> + <xsd:documentation> + whole integer followed by '%' + </xsd:documentation> + </xsd:annotation> + <xsd:restriction base="xsd:string"> + <xsd:pattern value="([0-9])+%" /> + </xsd:restriction> + </xsd:simpleType> + + <xsd:simpleType name="prompt_termmode.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="completed" /> + <xsd:enumeration value="bargein" /> + <xsd:enumeration value="stopped" /> + </xsd:restriction> + </xsd:simpleType> + + <xsd:simpleType name="collect_termmode.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="match" /> + <xsd:enumeration value="noinput" /> + <xsd:enumeration value="nomatch" /> + <xsd:enumeration value="stopped" /> + </xsd:restriction> + </xsd:simpleType> + + <xsd:simpleType name="record_termmode.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="noinput" /> + <xsd:enumeration value="dtmf" /> + <xsd:enumeration value="maxtime" /> + + + +McGlashan, et al. Standards Track [Page 104] + +RFC 6231 IVR Control Package May 2011 + + + <xsd:enumeration value="finalsilence" /> + <xsd:enumeration value="stopped" /> + </xsd:restriction> + </xsd:simpleType> + + <xsd:simpleType name="matchmode.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="all" /> + <xsd:enumeration value="collect" /> + <xsd:enumeration value="control" /> + </xsd:restriction> + </xsd:simpleType> + + <xsd:simpleType name="endsync.datatype"> + <xsd:restriction base="xsd:NMTOKEN"> + <xsd:enumeration value="first" /> + <xsd:enumeration value="last" /> + </xsd:restriction> + </xsd:simpleType> + +</xsd:schema> + +6. Examples + + This section provides examples of the IVR Control Package. + +6.1. AS-MS Dialog Interaction Examples + + The following example assume a Control Channel has been established + and synced as described in the Media Control Channel Framework + [RFC6230]. + + The XML messages are in angled brackets (with the root <mscivr> + omitted); the REPORT status is in round brackets. Other aspects of + the protocol are omitted for readability. + +6.1.1. Starting an IVR Dialog + + An IVR dialog is started successfully, and dialogexit notification + <event> is sent from the MS to the AS when the dialog exits normally. + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 105] + +RFC 6231 IVR Control Package May 2011 + + + Application Server (AS) Media Server (MS) + | | + | (1) CONTROL: <dialogstart> | + | ----------------------------------------> | + | | + | (2) 202 | + | <--------------------------------------- | + | | + | | + | (3) REPORT: <response status="200"/> | + | (terminate) | + | <---------------------------------------- | + | | + | (4) 200 | + | ----------------------------------------> | + | | + | (5) CONTROL: <event ... /> | + | | + | <---------------------------------------- | + | | + | (6) 200 | + | ----------------------------------------> | + | | + +6.1.2. IVR Dialog Fails to Start + + An IVR dialog fails to start due to an unknown dialog language. The + <response> is reported in a framework 200 message. + + Application Server (AS) Media Server (MS) + | | + | (1) CONTROL: <dialogstart> | + | ----------------------------------------> | + | | + | (2) 200: <response status="421"/> | + | <---------------------------------------- | + | | + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 106] + +RFC 6231 IVR Control Package May 2011 + + +6.1.3. Preparing and Starting an IVR Dialog + + An IVR dialog is prepared and started successfully, and then the + dialog exits normally. + + Application Server (AS) Media Server (MS) + | | + | (1) CONTROL: <dialogprepare> | + | ----------------------------------------> | + | | + | (2) 202 | + | <--------------------------------------- | + | | + | (3) REPORT: <response status="200"/> | + | (terminate) | + | <---------------------------------------- | + | | + | (4) 200 | + | ----------------------------------------> | + | | + | (5) CONTROL: <dialogstart> | + | ----------------------------------------> | + | | + | (6) 202 | + | <--------------------------------------- | + | | + | (7) REPORT: <response status="200"/> | + | (terminate) | + | <---------------------------------------- | + | | + | (8) 200 | + | ----------------------------------------> | + | | + | (9) CONTROL: <event .../> | + | <---------------------------------------- | + | | + | (10) 200 | + | ----------------------------------------> | + | | + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 107] + +RFC 6231 IVR Control Package May 2011 + + +6.1.4. Terminating a Dialog + + An IVR dialog is started successfully, and then terminated by the AS. + The dialogexit event is sent to the AS when the dialog exits. + + Application Server (AS) Media Server (MS) + | | + | (1) CONTROL: <dialogstart> | + | ----------------------------------------> | + | | + | (2) 202 | + | <--------------------------------------- | + | | + | (3) REPORT: <response status="200"/> | + | (terminate) | + | <---------------------------------------- | + | | + | (4) 200 | + | ----------------------------------------> | + | | + | (5) CONTROL: <dialogterminate> | + | ----------------------------------------> | + | | + | (6) 200: <response status="200"/> | + | <---------------------------------------- | + | | + | (7) CONTROL: <event .../> | + | <---------------------------------------- | + | | + | (8) 200 | + | ----------------------------------------> | + | | + + Note that in (6) the <response> payload to the <dialogterminate/> + request is carried on a framework 200 response since it could + complete the requested operation before the transaction timeout. + +6.2. IVR Dialog Examples + + The following examples show how <dialog> is used with + <dialogprepare>, <dialogstart>, and <event> elements to play prompts, + set runtime controls, collect DTMF input, and record user input. + + The examples do not specify all messages between the AS and MS. + + + + + + + +McGlashan, et al. Standards Track [Page 108] + +RFC 6231 IVR Control Package May 2011 + + +6.2.1. Playing Announcements + + This example prepares an announcement composed of two prompts where + the dialog repeatCount is set to 2. + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogprepare> + <dialog repeatCount="2"> + <prompt> + <media loc="http://www.example.com/media/Number_09.wav"/> + <media loc="http://www.example.com/media/Number_11.wav"/> + </prompt> + </dialog> + </dialogprepare> + </mscivr> + + If the dialog is prepared successfully, a <response> is returned with + status 200 and a dialog identifier assigned by the MS: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="200" dialogid="vxi78"/> + </mscivr> + + The prepared dialog is then started on a conference playing the + prompts twice: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart prepareddialogid="vxi78" conferenceid="conference11"/> + </mscivr> + + In the case of a successful dialog, the output is provided in + <event>; for example: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi78"> + <dialogexit status="1"> + <promptinfo termmode="completed" duration="24000"/> + </dialogexit> + </event> + </mscivr> + +6.2.2. Prompt and Collect + + In this example, a prompt is played and then the MS waits for 30s for + a two digit sequence: + + + + + + +McGlashan, et al. Standards Track [Page 109] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog> + <prompt> + <media loc="http://www.example.com/prompt1.wav"/> + </prompt> + <collect timeout="30s" maxdigits="2"/> + </dialog> + </dialogstart> + </mscivr> + + If no user input is collected within 30s, then the following + notification event would be returned: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi81"> + <dialogexit status="1" > + <promptinfo termmode="completed" duration="4000"/> + <collectinfo termmode="noinput"/> + </dialogexit> + </event> + </mscivr> + + The collect operation can be specified without a prompt. Here the MS + just waits for DTMF input from the user (the maxdigits attribute of + <collect> defaults to 5): + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog> + <collect/> + </dialog> + </dialogstart> + </mscivr> + + If the dialog is successful, then dialogexit <event> contains the + dtmf collected in its result parameter: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi80"> + <dialogexit status="1"> + <collectinfo dtmf="12345" termmode="match"/> + </dialogexit> + </event> + </mscivr> + + And finally, in this example, one of the input parameters is invalid: + + + + +McGlashan, et al. Standards Track [Page 110] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog repeatCount="two"> + <prompt> + <media loc="http://www.example.com/prompt1.wav"/> + </prompt> + <collect cleardigitbuffer="true" + timeout="4s" interdigittimeout="2s" + termtimeout="0s" maxdigits="2"/> + </dialog> + </dialogstart> + </mscivr> + + The error is reported in the response: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="400" dialogid="vxi82" + reason="repeatCount attribute value invalid: two"/> + </mscivr> + +6.2.3. Prompt and Record + + In this example, the user is prompted, then their input is recorded + for a maximum of 30 seconds. + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog> + <prompt> + <media loc="http://www.example.com/media/sayname.wav"/> + </prompt> + <record dtmfterm="false" maxtime="30s" beep="true"/> + </dialog> + </dialogstart> + </mscivr> + + If successful and the recording is terminated by DTMF, the following + is returned in a dialogexit <event>: + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 111] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi83"> + <dialogexit status="1"> + <recordinfo termmode="dtmf"> + <mediainfo type="audio/x-wav" + loc="http://www.example.com/recording1.wav"/> + </recordinfo> + </dialogexit> + </event> + </mscivr> + +6.2.4. Runtime Controls + + In this example, a prompt is played with the collect operation and + runtime controls activated. + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog> + <prompt bargein="true"> + <media loc="http://www.example.com/prompt1.wav"/> + </prompt> + <control ffkey="5" rwkey="6" speedupkey="3" + speeddnkey="4"/> + <collect maxdigits="2"/> + </dialog> + </dialogstart> + </mscivr> + + Once the dialog is active, the user can press keys 3, 4, 5, and 6 to + execute runtime controls on the prompt queue. The keys do not cause + bargein to occur. If the user presses any other key, then the prompt + is interrupted and DTMF collect begins. Note that runtime controls + are not active during the collect operation. + + When the dialog is completed successfully, then both control and + collect information is reported. + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 112] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi81"> + <dialogexit status="1"> + <promptinfo termmode="bargein"/> + <controlinfo> + <controlmatch dtmf="4" timestamp="2008-05-12T12:13:14Z"/> + <controlmatch dtmf="3" timestamp="2008-05-12T12:13:15Z"/> + <controlmatch dtmf="5" timestamp="2008-05-12T12:13:16Z"/> + </controlinfo> + <collectinfo termmode="match" dtmf="14"/> + </dialogexit> + </event> + </mscivr> + +6.2.5. Subscriptions and Notifications + + In this example, a looped dialog is started with subscription for + notifications each time the user input matches the collect grammar: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS"> + <dialog repeatCount="0"> + <collect maxdigits="2"/> + </dialog> + <subscribe> + <dtmfsub matchmode="collect"/> + </subscribe> + </dialogstart> + </mscivr> + + Each time the user input the DTMF matching the grammar, the following + notification event would be sent: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi81"> + <dtmfnotify matchmode="collect" dtmf="12" + timestamp="2008-05-12T12:13:14Z"/> + </event> + </mscivr> + + If no user input was provided, or the input did not match the + grammar, the dialog would continue to loop until terminated (or an + error occurred). + +6.2.6. Dialog Repetition until DTMF Collection Complete + + This example is a prompt and collect dialog to collect the PIN from + the user. The repeatUntilComplete attribute in the <dialog> is set + + + +McGlashan, et al. Standards Track [Page 113] + +RFC 6231 IVR Control Package May 2011 + + + to true in this case so that when the grammar collection is complete, + the MS automatically terminates the dialog repeat cycle and reports + the results in a <dialogexit> event. + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="7HDY839:HJKSkyHS"> + <dialog repeatCount="3" repeatUntilComplete="true"> + <prompt bargein="true"> + <media loc="http://example.com/please_enter_your_pin.vox"/> + </prompt> + <collect maxdigits="4"/> + </dialog> + </dialogstart> + </mscivr> + + If the user barges in on the prompt and <collect> receives DTMF input + matching the grammar, the dialog cycle is considered complete and the + MS returns the following: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="vxi81"> + <dialogexit status="1"> + <promptinfo duration="3654" termmode="bargein"/> + <collectinfo dtmf="1234" termmode="match"/> + </dialogexit> + </event> + </mscivr> + + If no user input was provided, or the input did not match the + grammar, the dialog would loop for a maximum of 3 times. + +6.3. Other Dialog Languages + + The following example requests that a VoiceXML dialog is started: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart dialogid="d2" + connectionid="7HDY839:HJKSkyHS" + type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"> + <params> + <param name="prompt1">nfs://nas01/media1.3gp</param> + <param name="prompt2">nfs://nas01/media2.3gp</param> + </params> + </dialogstart> + </mscivr> + + + + +McGlashan, et al. Standards Track [Page 114] + +RFC 6231 IVR Control Package May 2011 + + + If the MS does not support this dialog language, then the response + would have the status code 421 (Section 4.5). However, if it does + support the VoiceXML dialog language, it would respond with a 200 + status, activate the VoiceXML dialog, and make the <params> available + to the VoiceXML script as described in Section 9. + + When the VoiceXML dialog exits, exit namelist parameters are + specified using <params> in the dialogexit event: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <event dialogid="d2"> + <dialogexit status="1"> + <params> + <param name="username">peter</param> + <param name="pin">1234</param> + </params> + </dialogexit> + </event> + </mscivr> + +6.4. Foreign Namespace Attributes and Elements + + An MS can support attributes and elements from foreign namespaces + within the <mscivr> element. For example, the MS could support a + <listen> element (in a foreign namespace) for speech recognition by + analogy to how <collect> supports DTMF collection. + + In the following example, a prompt and collect request is extended + with a <listen> element: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr" + xmlns:ex="http://www.example.com/mediactrl/extensions/1"> + <dialogstart connectionid="7HDY839:HJKSkyHS~HUwkuh7ns"> + <dialog> + <prompt> + <media loc="http://www.example.com/prompt1.wav"/> + </prompt> + <collect timeout="30s" maxdigits="4"/> + <ex:listen maxtimeout="30s" > + <ex:grammar src="http://example.org/pin.grxml"/> + </ex:listen> + </dialog> + </dialogstart> + </mscivr> + + In the <mscivr> root element, the xmlns:ex attribute declares that + "ex" is associated with the foreign namespace URI + "http://www.example.com/mediactrl/extensions/1". The <ex:listen>, + + + +McGlashan, et al. Standards Track [Page 115] + +RFC 6231 IVR Control Package May 2011 + + + its attributes, and child elements are associated with this + namespace. This <listen> could be defined so that it activates an + SRGS grammar and listens for user input matching the grammar in a + similar manner to DTMF collection. + + If an MS receives this request but does not support the <listen> + element, then it would send a 431 response: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <response status="431" dialogid="d560" + reason="unsupported foreign listen element"/> + </mscivr> + + If the MS does support this foreign element, it would send a 200 + response and start the dialog with speech recognition. When the + dialog exits, it provides information about the <listen> execution + within <dialogexit>, again using elements in a foreign namespace such + as <listeninfo> below: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr" + xmlns:ex="http://www.example.com/mediactrl/extensions/1"> + <event dialogid="d560"> + <dialogexit status="1"> + <ex:listeninfo speech="1 2 3 4" termmode="match"/> + </dialogexit> + </event> + </mscivr> + + Note that in reply the AS sends a Control Framework 200 response even + though the notification event contains an element in a foreign + namespace that it might not understand. + +7. Security Considerations + + As this Control Package processes XML markup, implementations MUST + address the security considerations of [RFC3023]. + + Implementations of this Control Package MUST address security, + confidentiality, and integrity of messages transported over the + Control Channel as described in Section 12 of "Media Control Channel + Framework" [RFC6230], including Transport Level Protection, Control + Channel Policy Management, and Session Establishment. In addition, + implementations MUST address security, confidentiality, and integrity + of User Agent sessions with the MS, both in terms of SIP signaling + and associated RTP media flow; see [RFC6230] for further details on + this topic. Finally, implementations MUST address security, + + + + + +McGlashan, et al. Standards Track [Page 116] + +RFC 6231 IVR Control Package May 2011 + + + confidentiality, and integrity of sessions where, following a URI + scheme, an MS uploads recordings or retrieves documents and resources + (e.g., fetching a grammar document from a web server using HTTPS). + + Adequate transport protection and authentication are critical, + especially when the implementation is deployed in open networks. If + the implementation fails to correctly address these issues, it risks + exposure to malicious attacks, including (but not limited to): + + Denial of Service: An attacker could insert a request message into + the transport stream causing specific dialogs on the MS to be + terminated immediately. For example, <dialogterminate + dialogid="XXXX" immediate="true">, where the value of "XXXX" could + be guessed or discovered by auditing active dialogs on the MS + using an <audit> request. Likewise, an attacker could impersonate + the MS and insert error responses into the transport stream so + denying the AS access to package capabilities. + + Resource Exhaustion: An attacker could insert into the Control + Channel new request messages (or modify existing ones) with, for + instance, <dialogprepare> elements with a very long fetchtimeout + attribute and a bogus source URL. At some point, this will + exhaust the number of connections that the MS is able to make. + + Phishing: An attacker with access to the Control Channel could + modify the "loc" attribute of the <media> element in a dialog to + point to some other audio file that had different information from + the original. This modified file could include a different phone + number for people to call if they want more information or need to + provide additional information (such as governmental, corporate, + or financial information). + + Data Theft: An attacker could modify a <record> element in the + Control Channel so as to add a new recording location: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart> + <dialog> + <record> + <media type="audio/x-wav" loc="(Good URI)"/> + <media type="audio/x-wav" loc="(Attacker's URI)"/> + </record> + </dialog> + </dialogstart> + </mscivr> + + + + + + +McGlashan, et al. Standards Track [Page 117] + +RFC 6231 IVR Control Package May 2011 + + + The recorded data would be uploaded to two locations indicated by the + "{Good URI}" and the "{Attacker's URI}". This allows the attacker to + steal the recorded audio (which could include sensitive or + confidential information) without the originator of the request + necessarily being aware of the theft. + + The Media Control Channel Framework permits additional security + policy management, including resource access and Control Channel + usage, to be specified at the Control Package level beyond that + specified for the Media Control Channel Framework (see Section 12.3 + of [RFC6230]). + + Since creation of IVR dialogs is associated with media processing + resources (e.g., DTMF detectors, media playback and recording, etc.) + on the MS, the security policy for this Control Package needs to + address how such dialogs are securely managed across more than one + Control Channel. Such a security policy is only useful for secure, + confidential, and integrity-protected channels. The identity of + Control Channels is determined by the channel identifier, i.e., the + value of the cfw-id attribute in the SDP and 'Dialog-ID' header in + the channel protocol (see [RFC6230]). Channels are the same if they + have the same identifier; otherwise, they are different. This + Control Package imposes the following additional security policies: + + Responses: The MS MUST only send a response to a dialog management + or audit request using the same Control Channel as the one used to + send the request. + + Notifications: The MS MUST only send notification events for a + dialog using the same Control Channel as it received the request + creating the dialog. + + Auditing: The MS MUST only provide audit information about dialogs + that have been created on the same Control Channel as the one upon + the <audit> request is sent. + + Rejection: The MS SHOULD reject requests to audit or manipulate an + existing dialog on the MS if the channel is not the same as the + one used when the dialog was created. The MS rejects a request by + sending a Control Framework 403 response (see Section 7.4 and + Section 12.3 of [RFC6230]). For example, if a channel with + identifier 'cfw1234' has been used to send a request to create a + particular dialog and the MS receives on channel 'cfw98969' a + request to audit or terminate the dialog, then the MS sends a 403 + framework response. + + + + + + +McGlashan, et al. Standards Track [Page 118] + +RFC 6231 IVR Control Package May 2011 + + + There can be valid reasons why an implementation does not reject an + audit or dialog manipulation request on a different channel from the + one that created the dialog. For example, a system administrator + might require a separate channel to audit dialog resources created by + system users and to terminate dialogs consuming excessive system + resources. Alternatively, a system monitor or resource broker might + require a separate channel to audit dialogs managed by this package + on an MS. However, the full implications need to be understood by + the implementation and carefully weighted before accepting these + reasons as valid. If the reasons are not valid in their particular + circumstances, the MS rejects such requests. + + There can also be valid reasons for 'channel handover' including high + availability support or where one AS needs to take over management of + dialogs after the AS that created them has failed. This could be + achieved by the Control Channels using the same channel identifier, + one after another. For example, assume a channel is created with the + identifier 'cfw1234' and the channel is used to create dialogs on the + MS. This channel (and associated SIP dialog) then terminates due to + a failure on the AS. As permitted by the Control Framework, the + channel identifier 'cfw1234' could then be reused so that another + channel is created with the same identifier 'cfw1234', allowing it to + 'take over' management of the dialogs on the MS. Again, the + implementation needs to understand the full implications and + carefully weight them before accepting these reasons as valid. If + the reasons are not valid for their particular circumstances, the MS + uses the appropriate SIP mechanisms to prevent session establishment + when the same channel identifier is used in setting up another + Control Channel (see Section 4 of [RFC6230]). + +8. IANA Considerations + + IANA has registered a new Media Control Channel Framework Package, a + new XML namespace, a new XML schema, and a new MIME type. + + IANA has further created a new registry for IVR prompt variable + types. + +8.1. Control Package Registration + + This section registers a new Media Control Channel Framework package, + per the instructions in Section 13.1 of [RFC6230]. + + Package Name: msc-ivr/1.0 + Published Specification(s): RFC 6231 + Person & email address to contact for further information: + IETF MEDIACTRL working group (mediactrl@ietf.org), + Scott McGlashan (smcg.stds01@mcglashan.org). + + + +McGlashan, et al. Standards Track [Page 119] + +RFC 6231 IVR Control Package May 2011 + + +8.2. URN Sub-Namespace Registration + + This section registers a new XML namespace, + "urn:ietf:params:xml:ns:msc-ivr", per the guidelines in RFC 3688 + [RFC3688]. + + URI: urn:ietf:params:xml:ns:msc-ivr + Registrant Contact: IETF MEDIACTRL working group (mediactrl@ietf.org), + Scott McGlashan (smcg.stds01@mcglashan.org). + XML: + BEGIN + <?xml version="1.0"?> + <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" + "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> + <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en"> + <head> + <title>Media Control Channel Framework IVR + Package attributes</title> + </head> + <body> + <h1>Namespace for Media Control Channel + Framework IVR Package attributes</h1> + <h2>urn:ietf:params:xml:ns:msc-ivr</h2> + <p>See <a href="http://www.rfc-editor.org/rfc/rfc6231.txt"> + RFC 6231</a>.</p> + </body> + </html> + END + +8.3. XML Schema Registration + + This section registers an XML schema as per the guidelines in RFC + 3688 [RFC3688]. + + URI: urn:ietf:params:xml:ns:msc-ivr + Registrant Contact: IETF MEDIACTRL working group (mediactrl@ietf.org), + Scott McGlashan (smcg.stds01@mcglashan.org). + Schema: The XML for this schema can be found in Section 5 of this + document. + +8.4. MIME Media Type Registration for application/msc-ivr+xml + + This section registers the application/msc-ivr+xml MIME type. + + Type name: application + + Subtype name: msc-ivr+xml + + + + +McGlashan, et al. Standards Track [Page 120] + +RFC 6231 IVR Control Package May 2011 + + + Required parameters: (none) + + Optional parameters: charset + Indicates the character encoding of enclosed XML. Default is + UTF-8. + + Encoding considerations: Uses XML, which can employ 8-bit + characters, depending on the character encoding used. See RFC + 3023 [RFC3023], Section 3.2. + + Security considerations: No known security considerations outside + of those provided by the Media Control Channel Framework IVR + Package. + + Interoperability considerations: This content type provides + constructs for the Media Control Channel Framework IVR package. + + Published specification: RFC 6231 + + Applications that use this media type: Implementations of + the Media Control Channel Framework IVR package. + + Additional information: + Magic number(s): (none) + File extension(s): (none) + Macintosh file type code(s): (none) + + Person & email address to contact for further information: + Scott McGlashan <smcg.stds01@mcglashan.org> + + Intended usage: LIMITED USE + + Author/Change controller: The IETF + + Other information: None. + +8.5. IVR Prompt Variable Type Registration Information + + This specification establishes an IVR Prompt Variable Type registry + for Control Packages and initiates its population as follows. New + entries in this registry must be published in an RFC (either as an + IETF submission or RFC Editor submission), using the IANA policy + [RFC5226] "RFC Required". + + + + + + + + +McGlashan, et al. Standards Track [Page 121] + +RFC 6231 IVR Control Package May 2011 + + + Variable Type Control Package Reference + ------------- --------------- --------- + date msc-ivr/1.0 [RFC6231] + time msc-ivr/1.0 [RFC6231] + digits msc-ivr/1.0 [RFC6231] + + The following information MUST be provided in an RFC in order to + register a new prompt variable type: + + Variable Type: The value for the <variable> type attribute + (Section 4.3.1.1.1). The RFC MUST specify permitted values (if + any) for the format attribute of <variable> and how the value + attribute is rendered for different values of the format + attribute. The RFC MUST NOT weaken but MAY strengthen the valid + values of <variable> attributes defined in Section 4.3.1.1.1 of + this specification. + + Reference: The RFC number in which the variable type is registered. + + Control Package: The Control Package associated with the IVR + variable type. + + Person & address to contact for further information: + +9. Using VoiceXML as a Dialog Language + + The IVR Control Package allows, but does not require, the MS to + support other dialog languages by referencing an external dialog + document. This section provides MS implementations that support the + VoiceXML dialog language ([VXML20], [VXML21], [VXML30]) with + additional details about using these dialogs in this package. This + section is normative for an MS that supports the VoiceXML dialog + language. + + This section covers preparing (Section 9.1), starting (Section 9.2), + terminating (Section 9.3), and exiting (Section 9.4) VoiceXML dialogs + as well as handling VoiceXML call transfer (Section 9.5). + +9.1. Preparing a VoiceXML Dialog + + A VoiceXML dialog is prepared by sending the MS a request containing + a <dialogprepare> element (Section 4.2.1). The type attribute is set + to "application/voicexml+xml" and the src attribute to the URI of the + VoiceXML document that is to be prepared by the MS. For example: + + + + + + + +McGlashan, et al. Standards Track [Page 122] + +RFC 6231 IVR Control Package May 2011 + + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogprepare type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"/> + </mscivr> + + The VoiceXML dialog environment uses the <dialogprepare> request as + an opportunity to fetch and validate the initial document indicated + by the src attribute along with any resources referenced in the + VoiceXML document marked as prefetchable. The maxage and maxstale + attributes, if specified, control how the initial VoiceXML document + is fetched using HTTP (see [RFC2616]). Note that the fetchtimeout + attribute is not defined in VoiceXML for an initial document, but the + MS MUST support this attribute in its VoiceXML environment. + + If a <params> child element of <dialogprepare> is specified, then the + MS MUST map the parameter information into a VoiceXML session + variable object as described in Section 9.2.3. + + The success or failure of the VoiceXML document preparation is + reported in the MS response. For example, if the VoiceXML document + cannot be retrieved, then a 409 error response is returned. If the + document is syntactically invalid according to VoiceXML, then a 400 + response is returned. If successful, the response includes a + dialogid attribute whose value the AS can use in <dialogstart> + element to start the prepared dialog. + +9.2. Starting a VoiceXML Dialog + + A VoiceXML dialog is started by sending the MS a request containing a + <dialogstart> element (Section 4.2.2). If a VoiceXML dialog has + already been prepared using <dialogprepare>, then the MS starts the + dialog indicated by the prepareddialogid attribute. Otherwise, a new + VoiceXML dialog can be started by setting the type attribute to + "application/voicexml+xml" and the src attribute to the URI of the + VoiceXML document. For example: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="ssd3r3:sds345b" + type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"/> + </mscivr> + + The maxage and maxstale attributes, if specified, control how the + initial VoiceXML document is fetched using HTTP (see [RFC2616]). + Note that the fetchtimeout attribute is not defined in VoiceXML for + an initial document, but the MS MUST support this attribute in its + + + +McGlashan, et al. Standards Track [Page 123] + +RFC 6231 IVR Control Package May 2011 + + + VoiceXML environment. Note also that support for <dtmfsub> + subscriptions (Section 4.2.2.1.1) and their associated dialog + notification events is not defined in VoiceXML. If such a + subscription is specified in a <dialogstart> request, then the MS + sends a 439 error response (see Section 4.5). + + The success or failure of starting a VoiceXML dialog is reported in + the MS response as described in Section 4.2.2. + + When the MS starts a VoiceXML dialog, the MS MUST map session + information into a VoiceXML session variable object. There are 3 + types of session information: protocol information (Section 9.2.1), + media stream information (Section 9.2.2), and parameter information + (Section 9.2.3). + +9.2.1. Session Protocol Information + + If the connectionid attribute is specified, the MS assigns protocol + information from the SIP dialog associated with the connection to the + following session variables in VoiceXML: + + session.connection.local.uri Evaluates to the SIP URI specified in + the 'To:' header of the initial INVITE. + + session.connection.remote.uri Evaluates to the SIP URI specified in + the 'From:' header of the initial INVITE. + + session.connection.originator Evaluates to the value of + session.connection.remote (MS receives inbound connections but + does not create outbound connections). + + session.connection.protocol.name Evaluates to "sip". Note that this + is intended to reflect the use of SIP in general, and does not + distinguish between whether the connection accesses the MS via SIP + or SIP Secure (SIPS) procedures. + + session.connection.protocol.version Evaluates to "2.0". + + session.connection.redirect This array is populated by information + contained in the 'History-Info' header [RFC4244] in the initial + INVITE or is otherwise undefined. Each entry (hi-entry) in the + 'History-Info' header is mapped, in the order it appeared in the + 'History-Info' header, into an element of the + session.connection.redirect array. Properties of each element of + the array are determined as follows: + + uri Set to the hi-targeted-to-uri value of the History-Info + entry + + + +McGlashan, et al. Standards Track [Page 124] + +RFC 6231 IVR Control Package May 2011 + + + pi Set to 'true' if hi-targeted-to-uri contains a + 'Privacy=history' parameter, or if the INVITE 'Privacy' + header includes 'history'; 'false' otherwise + + si Set to the value of the 'si' parameter if it exists; + undefined otherwise + + reason Set verbatim to the value of the 'Reason' parameter of hi- + targeted-to-uri + + session.connection.aai Evaluates to the value of a SIP header with + the name "aai" if present; undefined otherwise. + + session.connection.protocol.sip.requesturi This is an associative + array where the array keys and values are formed from the URI + parameters on the SIP Request-URI of the initial INVITE. The + array key is the URI parameter name. The corresponding array + value is obtained by evaluating the URI parameter value as a + string. In addition, the array's toString() function returns the + full SIP Request-URI. + + session.connection.protocol.sip.headers This is an associative array + where each key in the array is the non-compact name of a SIP + header in the initial INVITE converted to lowercase (note the case + conversion does not apply to the header value). If multiple + header fields of the same field name are present, the values are + combined into a single comma-separated value. Implementations + MUST at a minimum include the 'Call-ID' header and MAY include + other headers. For example, + session.connection.protocol.sip.headers["call-id"] evaluates to + the Call-ID of the SIP dialog. + + If a conferenceid attribute is specified, then the MS populates the + following session variables in VoiceXML: + + session.conference.name Evaluates to the value of the conferenceid + attribute. + +9.2.2. Session Media Stream Information + + The media streams of the connection or conference to use for the + dialog are described in Section 4.2.2, including use of <stream> + elements (Section 4.2.2.2) if specified. The MS maps media stream + information into the VoiceXML session variable + session.connection.protocol.sip.media for a connection, and + session.conference.media for a conference. In both variables, the + value of the variable is an array where each array element is an + object with the following properties: + + + +McGlashan, et al. Standards Track [Page 125] + +RFC 6231 IVR Control Package May 2011 + + + type This required property indicates the type of the media + associated with the stream (see Section 4.2.2.2 <stream> type + attribute definition). + + direction This required property indicates the directionality of the + media relative to the endpoint of the dialog (see Section 4.2.2.2 + <stream> direction attribute definition). + + format This property is optional. If defined, the value of the + property is an array. Each array element is an object that + specifies information about one format of the media stream. The + object contains at least one property called name whose value is + the subtype name of the media format [RFC4855]. Other properties + may be defined with string values; these correspond to required + and, if defined, optional parameters of the format. + + As a consequence of this definition, when a connectionid is specified + there is an array entry in session.connection.protocol.sip.media for + each media stream used by the VoiceXML dialog. For an example, + consider a connection with bidirectional G.711 mu-law audio sampled + at 8kHz where the dialog is started with + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="ssd3r3:sds345b" + type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"> + <stream media="audio" direction="recvonly"/> + </dialogstart> + </mscivr> + + In this case, session.connection.protocol.sip.media[0].type evaluates + to "audio", session.connection.protocol.sip.media[0].direction + evaluates to "recvonly" (i.e., the endpoint only receives media from + the dialog -- the endpoint does not send media to the dialog), + session.connection.protocol.sip.media[0].format[0].name evaluates to + "PCMU", and session.connection.protocol.sip.media[0].format[0].rate + evaluates to "8000". + + Note that the session variable is updated if the connection or + conference media session characteristics for the VoiceXML dialog + change (e.g., due to a SIP re-INVITE). + + + + + + + + + +McGlashan, et al. Standards Track [Page 126] + +RFC 6231 IVR Control Package May 2011 + + +9.2.3. Session Parameter Information + + Parameter information is specified in the <params> child element of + <dialogprepare> and <dialogstart> elements, where each parameter is + specified using a <param> element. The MS maps parameter information + into VoiceXML session variables as follows: + + session.values This is an associative array mapped to the <params> + element. It is undefined if no <params> element is specified. If + a <params> element is specified in both <dialogprepare> and + <dialogstart> elements for the same dialog, then the array is + first initialized with the <params> specified in the + <dialogprepare> element and then updated with the <params> + specified in the <dialogstart> element; in cases of conflict, the + <dialogstart> parameter value take priority. Array keys and + values are formed from <param> children of the <params> element. + Each array key is the value of the name attribute of a <param> + element. If the same name is used in more than one <param> + element, then the array key is associated with the last <param> in + document order. The corresponding value for each key is an object + with two required properties: a "type" property evaluating to the + value of the type attribute, and a "content" property evaluating + to the content of the <param>. In addition, this object's + toString() function returns the value of the "content" property as + a string. + + For example, a VoiceXML dialog started with one parameter: + + <mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"> + <dialogstart connectionid="ssd3r3:sds345b" + type="application/voicexml+xml" + src="http://www.example.com/mydialog.vxml" + fetchtimeout="15s"> + <params> + <param name="mode">playannouncement</param> + </params> + </dialogstart> + </mscivr> + + In this case, session.values would be defined with one item in the + array where session.values['mode'].type evaluates to "text/plain" + (the default value), session.values['mode'].content evaluates to + "playannouncement", and session.values['mode'].toString() also + evaluates to "playannouncement". + + The MS sends an error response (see Section 4.2.2) if a <param> is + not supported by the MS (e.g., the parameter type is not supported). + + + + +McGlashan, et al. Standards Track [Page 127] + +RFC 6231 IVR Control Package May 2011 + + +9.3. Terminating a VoiceXML Dialog + + When the MS receives a request with a <dialogterminate> element + (Section 4.2.3), the MS throws a 'connection.disconnect.hangup' event + into the specified VoiceXML dialog. Note that if the immediate + attribute has the value true, then the MS MUST NOT return <params> + information when the VoiceXML dialog exits (even if the VoiceXML + dialog provides such information) -- see Section 9.4. + + If the connection or conference associated with the VoiceXML dialog + terminates, then the MS throws a 'connection.disconnect.hangup' event + into the specified VoiceXML dialog. + +9.4. Exiting a VoiceXML Dialog + + The MS sends a <dialogexit> notification event (Section 4.2.5.1) when + the VoiceXML dialog is complete, has been terminated, or exits due to + an error. The <dialogexit> status attribute specifies the status of + the VoiceXML dialog when it exits and its <params> child element + specifies information, if any, returned from the VoiceXML dialog. + + A VoiceXML dialog exits when it processes a <disconnect> element, an + <exit> element, or an implicit exit according to the VoiceXML form + interpretation algorithm (FIA). If the VoiceXML dialog executes a + <disconnect> and then subsequently executes an <exit> with namelist + information, the namelist information from the <exit> element is + discarded. + + The MS reports namelist variables in the <params> element of the + <dialogexit>. Each <param> reports on a namelist variable. The MS + set the <param> name attribute to the name of the VoiceXML variable. + The MS sets the <param> type attribute according to the type of the + VoiceXML variable. The MS sets the <param> type to 'text/plain' when + the VoiceXML variable is a simple ECMAScript value. If the VoiceXML + variable is a recording, the MS sets the <param> type to the MIME + media type of the recording and encodes the recorded content as CDATA + in the <param> (see Section 4.2.6.1 for an example). If the VoiceXML + variable is a complex ECMAScript value (e.g., object, array, etc.), + the MS sets the <param> type to 'application/json' and converts the + variable value to its JSON value equivalent [RFC4627]. The behavior + resulting from specifying an ECMAScript object with circular + references is not defined. + + If the expr attribute is specified on the VoiceXML <exit> element + instead of the namelist attribute, the MS creates a <param> element + with the reserved name '__exit'. If the value is an ECMAScript + literal, the <param> type is 'text/plain' and the content is the + literal value. If the value is a variable, the <param> type and + + + +McGlashan, et al. Standards Track [Page 128] + +RFC 6231 IVR Control Package May 2011 + + + content are set in the same way as a namelist variable; for example, + an expr attribute referencing a variable with a simple ECMAScript + value has the type 'text/plain' and the content is set to the + ECMAScript value. To allow the AS to differentiate between a + <dialogexit> notification event resulting from a VoiceXML + <disconnect> from one resulting from an <exit>, the MS creates a + <param> with the reserved name '__reason', the type 'text/plain', and + a value of "disconnect" (without brackets) to reflect the use of + VoiceXML's <disconnect> element, and the value of "exit" (without + brackets) to an explicit <exit> in the VoiceXML dialog. If the + VoiceXML session terminates for other reasons (such as encountering + an error), this parameter MAY be omitted or take on platform-specific + values prefixed with an underscore. + + Table 2 provides some examples of VoiceXML <exit> usage and the + corresponding <params> element in the <dialogexit> notification + event. It assumes the following VoiceXML variable names and values: + userAuthorized=true, pin=1234, and errors=0. The <param> type + attributes ('text/plain') are omitted for clarity. + + +------------------------+------------------------------------------+ + | <exit> Usage | <params> Result | + +------------------------+------------------------------------------+ + | <exit> | <params> <param | + | | name="__reason">exit</param> </params> | + | <exit expr="5"> | <params> <param | + | | name="__reason">exit</param> <param | + | | name="__exit">5</param> </params> | + | <exit expr="'done'"> | <params> <param | + | | name="__reason">exit</param> <param | + | | name="__exit">'done'</param> </params> | + | <exit | <params> <param | + | expr="userAuthorized"> | name="__reason">exit</param> <param | + | | name="__exit">true</param> </params> | + | <exit namelist="pin | <params> <param | + | errors"> | name="__reason">exit</param> <param | + | | name="pin">1234</param> <param | + | | name="errors">0</param> </params> | + +------------------------+------------------------------------------+ + + Table 2: VoiceXML <exit> Mapping Examples + +9.5. Call Transfer + + While VoiceXML is at its core a dialog language, it also provides + optional call transfer capability. It is NOT RECOMMENDED to use + VoiceXML's call transfer capability in networks involving application + servers. Rather, the AS itself can provide call routing + + + +McGlashan, et al. Standards Track [Page 129] + +RFC 6231 IVR Control Package May 2011 + + + functionality by taking signaling actions based on the data returned + to it, either through VoiceXML's own data submission mechanisms or + through the mechanism described in Section 9.4. If the MS encounters + a VoiceXML dialog requesting call transfer capability, the MS SHOULD + raise an error event in the VoiceXML dialog execution context: an + error.unsupported.transfer.blind event if blind transfer is + requested, error.unsupported.transfer.bridge if bridge transfer is + requested, or error.unsupported.transfer.consultation if consultation + transfer is requested. + +10. Contributors + + Asher Shiratzky provided valuable support and contributions to the + early versions of this document. + + The authors would like to thank the IVR design team consisting of + Roni Even, Lorenzo Miniero, Adnan Saleem, Diego Besprosvan, Mary + Barnes, and Steve Buko, who provided valuable feedback, input, and + text to this document. + +11. Acknowledgments + + The authors would like to thank Adnan Saleem, Gene Shtirmer, Dave + Burke, Dan York, Steve Buko, Jean-Francois Bertrand, Henry Lum, and + Lorenzo Miniero for expert reviews of this work. + + Ben Campbell carried out the RAI expert review on this specification + and provided a great deal of invaluable input. Donald Eastlake + carried out a thorough security review. + +12. References + +12.1. Normative References + + [RFC2045] Freed, N. and N. Borenstein, "Multipurpose Internet Mail + Extensions (MIME) Part One: Format of Internet Message + Bodies", RFC 2045, November 1996. + + [RFC2119] Bradner, S., "Key words for use in RFCs to Indicate + Requirement Levels", BCP 14, RFC 2119, March 1997. + + [RFC2277] Alvestrand, H., "IETF Policy on Character Sets and + Languages", BCP 18, RFC 2277, January 1998. + + [RFC2616] Fielding, R., Gettys, J., Mogul, J., Frystyk, H., + Masinter, L., Leach, P., and T. Berners-Lee, "Hypertext + Transfer Protocol -- HTTP/1.1", RFC 2616, June 1999. + + + + +McGlashan, et al. Standards Track [Page 130] + +RFC 6231 IVR Control Package May 2011 + + + [RFC2818] Rescorla, E., "HTTP Over TLS", RFC 2818, May 2000. + + [RFC3023] Murata, M., St. Laurent, S., and D. Kohn, "XML Media + Types", RFC 3023, January 2001. + + [RFC3688] Mealling, M., "The IETF XML Registry", BCP 81, RFC 3688, + January 2004. + + [RFC3986] Berners-Lee, T., Fielding, R., and L. Masinter, "Uniform + Resource Identifier (URI): Generic Syntax", STD 66, + RFC 3986, January 2005. + + [RFC4288] Freed, N. and J. Klensin, "Media Type Specifications and + Registration Procedures", BCP 13, RFC 4288, December 2005. + + [RFC4574] Levin, O. and G. Camarillo, "The Session Description + Protocol (SDP) Label Attribute", RFC 4574, August 2006. + + [RFC4627] Crockford, D., "The application/json Media Type for + JavaScript Object Notation (JSON)", RFC 4627, July 2006. + + [RFC4647] Phillips, A. and M. Davis, "Matching of Language Tags", + BCP 47, RFC 4647, September 2006. + + [RFC5226] Narten, T. and H. Alvestrand, "Guidelines for Writing an + IANA Considerations Section in RFCs", BCP 26, RFC 5226, + May 2008. + + [RFC5234] Crocker, D. and P. Overell, "Augmented BNF for Syntax + Specifications: ABNF", STD 68, RFC 5234, January 2008. + + [RFC5646] Phillips, A. and M. Davis, "Tags for Identifying + Languages", BCP 47, RFC 5646, September 2009. + + [RFC6230] Boulton, C., Melanchuk, T., and S. McGlashan, "Media + Control Channel Framework", RFC 6230, May 2011. + + [SRGS] Hunt, A. and S. McGlashan, "Speech Recognition Grammar + Specification Version 1.0", W3C Recommendation, + March 2004. + + [VXML20] McGlashan, S., Burnett, D., Carter, J., Danielsen, P., + Ferrans, J., Hunt, A., Lucas, B., Porter, B., Rehor, K., + and S. Tryphonas, "Voice Extensible Markup Language + (VoiceXML) Version 2.0", W3C Recommendation, March 2004. + + + + + + +McGlashan, et al. Standards Track [Page 131] + +RFC 6231 IVR Control Package May 2011 + + + [VXML21] Oshry, M., Auburn, RJ., Baggia, P., Bodell, M., Burke, D., + Burnett, D., Candell, E., Carter, J., McGlashan, S., Lee, + A., Porter, B., and K. Rehor, "Voice Extensible Markup + Language (VoiceXML) Version 2.1", W3C Recommendation, + June 2007. + + [W3C.REC-SMIL2-20051213] + Jansen, J., Layaida, N., Michel, T., Grassel, G., + Koivisto, A., Bulterman, D., Mullender, S., and D. Zucker, + "Synchronized Multimedia Integration Language (SMIL 2.1)", + World Wide Web Consortium Recommendation REC-SMIL2- + 20051213, December 2005, + <http://www.w3.org/TR/2005/REC-SMIL2-20051213>. + + [XML] Bray, T., Paoli, J., Sperberg-McQueen, C M., Maler, E., + and F. Yergeau, "Extensible Markup Language (XML) 1.0 + (Third Edition)", W3C Recommendation, February 2004. + + [XMLSchema:Part2] + Biron, P. and A. Malhotra, "XML Schema Part 2: Datatypes + Second Edition", W3C Recommendation, October 2004. + +12.2. Informative References + + [CCXML10] Auburn, R J., "Voice Browser Call Control: CCXML Version + 1.0", W3C Candidate Recommendation (work in progress), + April 2010. + + [H.248.9] "Gateway control protocol: Advanced media server + packages", ITU-T Recommendation H.248.9. + + [IANA] IANA, "RTP Payload Types", available + from http://www.iana.org. + + [MIME.mediatypes] + IANA, "MIME Media Types", available + from http://www.iana.org. + + [MIXER-CP] + McGlashan, S., Melanchuk, T., and C. Boulton, "A Mixer + Control Package for the Media Control Channel Framework", + Work in Progress, January 2011. + + [RFC2897] Cromwell, D., "Proposal for an MGCP Advanced Audio + Package", RFC 2897, August 2000. + + + + + + +McGlashan, et al. Standards Track [Page 132] + +RFC 6231 IVR Control Package May 2011 + + + [RFC3261] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston, + A., Peterson, J., Sparks, R., Handley, M., and E. + Schooler, "SIP: Session Initiation Protocol", RFC 3261, + June 2002. + + [RFC4240] Burger, E., Van Dyke, J., and A. Spitzer, "Basic Network + Media Services with SIP", RFC 4240, December 2005. + + [RFC4244] Barnes, M., "An Extension to the Session Initiation + Protocol (SIP) for Request History Information", RFC 4244, + November 2005. + + [RFC4267] Froumentin, M., "The W3C Speech Interface Framework Media + Types: application/voicexml+xml, application/ssml+xml, + application/srgs, application/srgs+xml, application/ + ccxml+xml, and application/pls+xml", RFC 4267, + November 2005. + + [RFC4281] Gellens, R., Singer, D., and P. Frojdh, "The Codecs + Parameter for "Bucket" Media Types", RFC 4281, + November 2005. + + [RFC4730] Burger, E. and M. Dolly, "A Session Initiation Protocol + (SIP) Event Package for Key Press Stimulus (KPML)", + RFC 4730, November 2006. + + [RFC4733] Schulzrinne, H. and T. Taylor, "RTP Payload for DTMF + Digits, Telephony Tones, and Telephony Signals", RFC 4733, + December 2006. + + [RFC4855] Casner, S., "Media Type Registration of RTP Payload + Formats", RFC 4855, February 2007. + + [RFC5022] Van Dyke, J., Burger, E., and A. Spitzer, "Media Server + Control Markup Language (MSCML) and Protocol", RFC 5022, + September 2007. + + [RFC5167] Dolly, M. and R. Even, "Media Server Control Protocol + Requirements", RFC 5167, March 2008. + + [RFC5707] Saleem, A., Xin, Y., and G. Sharratt, "Media Server Markup + Language (MSML)", RFC 5707, February 2010. + + [VXML30] McGlashan, S., Burnett, D., Akolkar, R., Auburn, RJ., + Baggia, P., Barnett, J., Bodell, M., Carter, J., Oshry, + M., Rehor, K., Young, M., and R. Hosn, "Voice Extensible + Markup Language (VoiceXML) Version 3.0", W3C Working + Draft, August 2010. + + + +McGlashan, et al. Standards Track [Page 133] + +RFC 6231 IVR Control Package May 2011 + + + [XCON-DATA-MODEL] + Novo, O., Camarillo, G., Morgan, D., and J. Urpalainen, + "Conference Information Data Model for Centralized + Conferencing (XCON)", Work in Progress, April 2011. + +Authors' Addresses + + Scott McGlashan + Hewlett-Packard + + EMail: smcg.stds01@mcglashan.org + + + Tim Melanchuk + Rainwillow + + EMail: timm@rainwillow.com + + + Chris Boulton + NS-Technologies + + EMail: chris@ns-technologies.com + + + + + + + + + + + + + + + + + + + + + + + + + + + + +McGlashan, et al. Standards Track [Page 134] + |