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authorThomas Voss <mail@thomasvoss.com> 2024-11-27 20:54:24 +0100
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+Internet Engineering Task Force (IETF) J. Peterson
+Request for Comments: 7375 NeuStar, Inc.
+Category: Informational October 2014
+ISSN: 2070-1721
+
+
+ Secure Telephone Identity Threat Model
+
+Abstract
+
+ As the Internet and the telephone network have become increasingly
+ interconnected and interdependent, attackers can impersonate or
+ obscure calling party numbers when orchestrating bulk commercial
+ calling schemes, hacking voicemail boxes, or even circumventing
+ multi-factor authentication systems trusted by banks. This document
+ analyzes threats in the resulting system, enumerating actors,
+ reviewing the capabilities available to and used by attackers, and
+ describing scenarios in which attacks are launched.
+
+Status of This Memo
+
+ This document is not an Internet Standards Track specification; it is
+ published for informational purposes.
+
+ This document is a product of the Internet Engineering Task Force
+ (IETF). It represents the consensus of the IETF community. It has
+ received public review and has been approved for publication by the
+ Internet Engineering Steering Group (IESG). Not all documents
+ approved by the IESG are a candidate for any level of Internet
+ Standard; see Section 2 of RFC 5741.
+
+ Information about the current status of this document, any errata,
+ and how to provide feedback on it may be obtained at
+ http://www.rfc-editor.org/info/rfc7375.
+
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+Peterson Informational [Page 1]
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+RFC 7375 STIR Threats October 2014
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+Copyright Notice
+
+ Copyright (c) 2014 IETF Trust and the persons identified as the
+ document authors. All rights reserved.
+
+ This document is subject to BCP 78 and the IETF Trust's Legal
+ Provisions Relating to IETF Documents
+ (http://trustee.ietf.org/license-info) in effect on the date of
+ publication of this document. Please review these documents
+ carefully, as they describe your rights and restrictions with respect
+ to this document. Code Components extracted from this document must
+ include Simplified BSD License text as described in Section 4.e of
+ the Trust Legal Provisions and are provided without warranty as
+ described in the Simplified BSD License.
+
+Table of Contents
+
+ 1. Introduction and Scope ..........................................2
+ 2. Actors ..........................................................4
+ 2.1. Endpoints ..................................................4
+ 2.2. Intermediaries .............................................5
+ 2.3. Attackers ..................................................6
+ 3. Attacks .........................................................6
+ 3.1. Voicemail Hacking via Impersonation ........................7
+ 3.2. Unsolicited Commercial Calling from Impersonated Numbers ...8
+ 3.3. Telephony Denial-of-Service Attacks ........................9
+ 4. Attack Scenarios ...............................................10
+ 4.1. Solution-Specific Attacks .................................11
+ 5. Security Considerations ........................................11
+ 6. Informative References .........................................12
+ Acknowledgments ...................................................12
+ Author's Address ..................................................13
+
+1. Introduction and Scope
+
+ As is discussed in the STIR problem statement [RFC7340] (where "STIR"
+ refers to the Secure Telephone Identity Revisited working group), the
+ primary enabler of robocalling, vishing, swatting, and related
+ attacks is the capability to impersonate a calling party number. The
+ starkest examples of these attacks are cases where automated callees
+ on the Public Switched Telephone Network (PSTN) rely on the calling
+ number as a security measure, for example, to access a voicemail
+ system. Robocallers use impersonation as a means of obscuring
+ identity. While robocallers can, in the ordinary PSTN, block (that
+ is, withhold) their calling number from presentation, callees are
+ less likely to pick up calls from blocked identities; therefore,
+ appearing to call from some number, any number, is preferable.
+
+
+
+
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+RFC 7375 STIR Threats October 2014
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+
+ However, robocallers prefer not to call from a number that can trace
+ back to the them, so they impersonate numbers that are not assigned
+ to them.
+
+ The scope of impersonation in this threat model pertains solely to
+ the rendering of a calling telephone number to a callee (human user
+ or automaton) at the time of call setup. The primary attack vector
+ is therefore one where the attacker contrives for the calling
+ telephone number in signaling to be a chosen number. In this attack,
+ the number is one that the attacker is not authorized to use (as a
+ caller) but gives in order for that number to be consumed or rendered
+ on the terminating side. The threat model assumes that this attack
+ simply cannot be prevented: there is no way to stop the attacker from
+ creating call setup messages that contain attacker-chosen calling
+ telephone numbers. The solution space therefore focuses on ways that
+ terminating or intermediary elements might differentiate authorized
+ from unauthorized calling party numbers in order that policies, human
+ or automatic, might act on that information.
+
+ Securing an authenticated calling party number at call setup time
+ does not entail any assertions about the entity or entities that will
+ send and receive media during the call itself. In call paths with
+ intermediaries and gateways (as described below), there may be no way
+ to provide any assurance in the signaling about participants in the
+ media of a call. In those end-to-end IP environments where such
+ assurance is possible, it is highly desirable. However, in the
+ threat model described in this document, "impersonation" does not
+ consider impersonating an authorized listener after a call has been
+ established (e.g., as a third party attempting to eavesdrop on a
+ conversation). Attackers that could impersonate an authorized
+ listener require capabilities that robocallers and voicemail hackers
+ are unlikely to possess, and historically, such attacks have not
+ played a role in enabling robocalling or related problems.
+
+ In SIP, and even many traditional telephone protocols, call signaling
+ can be renegotiated after the call has been established. Using
+ various transfer mechanisms common in telephone systems, a callee can
+ easily be connected to, or conferenced in with, telephone numbers
+ other than the original calling number once a call has been
+ established. These post-setup changes to the call are outside the
+ scope of impersonation considered in this model: the motivating use
+ cases of defeating robocalling, voicemail hacking, and swatting all
+ rely on impersonation during the initial call setup. Furthermore,
+ this threat model does not include in its scope the verification of
+ the reached party's telephone number back to the originator of the
+ call. There is no assurance to the originator that they are reaching
+
+
+
+
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+ the correct number, nor any indication when call forwarding has taken
+ place. This threat model is focused only on verifying the calling
+ party number to the callee.
+
+ In much of the PSTN, there exists a supplemental service that
+ translates calling party numbers into names, including the proper
+ names of people and businesses, for rendering to the called user.
+ These services (frequently marketed as part of 'Caller ID') provide a
+ further attack surface for impersonation. The threat model described
+ in this document addresses only the calling party number, even though
+ presenting a forged calling party number may cause a chosen calling
+ party name to be rendered to the user as well. Providing a
+ verifiable calling party number therefore improves the security of
+ calling party name systems, but this threat model does not consider
+ attacks specific to names. Such attacks may be carried out against
+ the databases consulted by the terminating side of a call to provide
+ calling party names or by impersonators forging a particular calling
+ party number in order to present a misleading name to the user.
+
+2. Actors
+
+2.1. Endpoints
+
+ There are two main categories of end-user terminals relevant to this
+ discussion, a dumb device (such as a 'black phone') or a smart
+ device:
+
+ o Dumb devices comprise a simple dial pad, handset, and ringer,
+ optionally accompanied by a display that can render a limited
+ number of characters. Typically, the display renders enough
+ characters for a telephone number and an accompanying name, but
+ sometimes fewer are rendered. Although users interface with these
+ devices, the intelligence that drives them lives in the service
+ provider network.
+
+ o Smart devices are general-purpose computers with some degree of
+ programmability and with the capacity to access the Internet and
+ to render text, audio, and/or images. This category includes
+ smart phones, telephone applications on desktop and laptop
+ computers, IP private branch exchanges, etc.
+
+ There is a further category of automated terminals without an end
+ user. These include systems like voicemail services, which may
+ provide a different set of services to a caller based solely on the
+ calling party's number, for example, granting the (purported) mailbox
+ owner access to a menu while giving other callers only the ability to
+ leave a message. Though the capability of voicemail services varies
+
+
+
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+ widely, many today have Internet access and advanced application
+ interfaces (to render 'visual voicemail' [OMTP-VV], to automatically
+ transcribe voicemail to email, etc.).
+
+2.2. Intermediaries
+
+ The endpoints of a traditional telephone call connect through
+ numerous intermediary devices in the network. The set of
+ intermediary devices traversed during call setup between two
+ endpoints is referred to as a call path. The length of the call path
+ can vary considerably: it is possible in Voice over IP (VoIP)
+ deployments for two endpoint entities to send traffic to one another
+ directly, but, more commonly, several intermediaries exist in a VoIP
+ call path. One or more gateways also may appear on a call path.
+
+ o Intermediaries forward call signaling to the next device in the
+ path. These intermediaries may also modify the signaling in order
+ to improve interoperability, to enable proper network-layer media
+ connections, or to enforce operator policy. This threat model
+ assumes there are no restrictions on the modifications to
+ signaling that an intermediary can introduce (which is consistent
+ with the observed behavior of such devices).
+
+ o A gateway is a subtype of intermediary that translates call
+ signaling from one protocol into another. In the process, they
+ tend to consume any signaling specific to the original protocol
+ (elements like transaction-matching identifiers) and may need to
+ transcode or otherwise alter identifiers as they are rendered in
+ the destination protocol.
+
+ This threat model assumes that intermediaries and gateways can
+ forward and retarget calls as necessary, which can result in a call
+ terminating at a place the originator did not expect; this is a
+ common condition in call routing. This observation is significant to
+ the solution space because it limits the ability of the originator to
+ anticipate what the telephone number of the respondent will be (for
+ more on the "unanticipated respondent" problem, see [SIP-SECURITY]).
+
+ Furthermore, we assume that some intermediaries or gateways may, due
+ to their capabilities or policies, discard calling party number
+ information in whole or in part. Today, many IP-PSTN gateways simply
+ ignore any information available about the caller in the IP leg of
+ the call and allow the telephone number of the Primary Rate Interface
+ (PRI) line used by the gateway to be sent as the calling party number
+ for the PSTN leg of the call. For example, a call might also gateway
+ to a multi-frequency network where only a limited number of digits of
+ automatic numbering identification (ANI) data are signaled. Some
+ protocols may render telephone numbers in a way that makes it
+
+
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+ impossible for a terminating side to parse or canonicalize a number.
+ In these cases, providing authenticated calling number data may be
+ impossible, but this is not indicative of an attack or other security
+ failure.
+
+2.3. Attackers
+
+ We assume that an attacker has the following capabilities:
+
+ o An attacker can create telephone calls at will, originating them
+ either on the PSTN or over IP, and can supply an arbitrary calling
+ party number.
+
+ o An attacker can capture and replay signaling previously observed
+ by it.
+
+ o An attacker has access to the Internet and thus the ability to
+ inject arbitrary traffic over the Internet, to access public
+ directories, etc.
+
+ There are attack scenarios in which an attacker compromises
+ intermediaries in the call path or captures credentials that allow
+ the attacker to impersonate a caller. Those system-level attacks are
+ not considered in this threat model, though secure design and
+ operation of systems to prevent these sorts of attacks are necessary
+ for envisioned countermeasures to work. To date, robocallers and
+ other impersonators do not resort to compromising systems but rather
+ exploit the intrinsic lack of secure identity in existing mechanisms;
+ remedying this problem lies within the scope of this threat model.
+
+ This threat model also does not consider scenarios in which the
+ operators of intermediaries or gateways are themselves adversaries
+ who intentionally discard valid identity information (without a user
+ requesting anonymity) or who send falsified identity; see
+ Section 4.1.
+
+3. Attacks
+
+ The uses of impersonation described in this section are broadly
+ divided into two categories: those where an attack will not succeed
+ unless the attacker impersonates a specific identity and those where
+ an attacker impersonates an arbitrary identity in order to disguise
+ its own. At a high level, impersonation encourages targets to answer
+ attackers' calls and makes identifying attackers more difficult.
+ This section shows how concrete attacks based on those different
+ techniques might be launched.
+
+
+
+
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+3.1. Voicemail Hacking via Impersonation
+
+ A voicemail service may allow users calling from their phones access
+ to their voicemail boxes on the basis of the calling party number.
+ If an attacker wants to access the voicemail of a particular target,
+ the attacker may try to impersonate the calling party number using
+ one of the scenarios described in Section 4.
+
+ This attack is closely related to attacks on similar automated
+ systems, potentially including banks, airlines, calling-card
+ services, conferencing providers, ISPs, and other businesses that
+ fully or partly grant access to resources on the basis of the calling
+ party number alone (rather than any shared secret or further identity
+ check). It is analogous to an attack in which a human is encouraged
+ to answer a phone or to divulge information once a call is in
+ progress, by seeing a familiar calling party number.
+
+ The envisioned countermeasures for this attack involve the voicemail
+ system treating calls that supply authenticated calling number data
+ differently from other calls. In the absence of that identity
+ information, for example, a voicemail service might enforce some
+ other caller authentication policy (perhaps requiring a PIN for
+ caller authentication). Asserted caller identity alone provides an
+ authenticated basis for granting access to a voicemail box only when
+ an identity is claimed legitimately; the absence of a verifiably
+ legitimate calling identity here may not be evidence of malice, just
+ of uncertainty or a limitation imposed by the set of intermediaries
+ traversed for a specific call path.
+
+ If the voicemail service could learn ahead of time that it should
+ expect authenticated calling number data from a particular number,
+ that would enable the voicemail service to adopt stricter policies
+ for handling a request without authentication data. Since users
+ typically contact a voicemail service repeatedly, the service could,
+ for example, remember which requests contain authenticated calling
+ number data and require further authentication mechanisms when
+ identity is absent. The deployment of such a feature would be
+ facilitated in many environments by the fact that the voicemail
+ service is often operated by an organization that would be in a
+ position to enable or require authentication of calling party
+ identity (for example, carriers or enterprises). Even if the
+ voicemail service is decoupled from the number assignee, issuers of
+ credentials or other authorities could provide a service that informs
+ verifiers that they should expect identity in calls from particular
+ numbers.
+
+
+
+
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+3.2. Unsolicited Commercial Calling from Impersonated Numbers
+
+ The unsolicited commercial calling, or 'robocalling' for short,
+ attack is similar to the voicemail attack except that the robocaller
+ does not need to impersonate the particular number controlled by the
+ target, merely some "plausible" number. A robocaller may impersonate
+ a number that is not an assignable number (for example, in the United
+ States, a number beginning with 0) or an unassigned number. This
+ behavior is seen in the wild today. A robocaller may change numbers
+ every time a new call is placed, e.g., selecting numbers randomly.
+
+ A closely related attack is sending unsolicited bulk commercial
+ messages via text messaging services. These messages usually
+ originate on the Internet, though they may ultimately reach endpoints
+ over traditional telephone network protocols or the Internet. While
+ most text messaging endpoints are mobile phones, broadband
+ residential services are increasingly supporting text messaging as
+ well. The originators of these messages typically impersonate a
+ calling party number, in some cases, a "short code" specific to text
+ messaging services.
+
+ The envisioned countermeasures to robocalling are similar to those in
+ the voicemail example, but there are significant differences. One
+ important potential countermeasure is simply to verify that the
+ calling party number is in fact assignable and assigned. Unlike
+ voicemail services, end users typically have never been contacted by
+ the number used by a robocaller before. Thus, they can't rely on
+ past association to anticipate whether or not the calling party
+ number should supply authenticated calling number data. If there
+ were a service that could inform the terminating side that it should
+ expect this data for calls or texts from that number, however, that
+ would also help in the robocalling case.
+
+ When a human callee is to be alerted at call setup time, the time
+ frame for executing any countermeasures is necessarily limited.
+ Ideally, a user would not be alerted that a call has been received
+ until any necessary identity checks have been performed. This could,
+ however, result in inordinate post-dial delay from the perspective of
+ legitimate callers. Cryptographic and network operations must be
+ minimized for these countermeasures to be practical. For text
+ messages, a delay for executing anti-impersonation countermeasures is
+ much less likely to degrade perceptible service.
+
+ The eventual effect of these countermeasures would be to force
+ robocallers to either (a) block their caller identity, in which case
+ end users could opt not to receive such calls or messages, or (b) use
+ authenticated calling numbers traceable to them, which would then
+ allow for other forms of redress.
+
+
+
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+3.3. Telephony Denial-of-Service Attacks
+
+ In the case of telephony denial-of-service (TDoS) attacks, the attack
+ relies on impersonation in order to obscure the origin of an attack
+ that is intended to tie up telephone resources. By placing incessant
+ telephone calls, an attacker renders a target number unreachable by
+ legitimate callers. These attacks might target a business, an
+ individual, or a public resource like emergency responders; the
+ attacker may intend to extort the target. Attack calls may be placed
+ from a single endpoint or from multiple endpoints under the control
+ of the attacker, and the attacker may control endpoints in different
+ administrative domains. Impersonation, in this case, allows the
+ attack to evade policies that would block based on the originating
+ number and furthermore prevents the victim from learning the
+ perpetrator of the attack or even the originating service provider of
+ the attacker.
+
+ As is the case with robocalling, the attacker typically does not have
+ to impersonate a specific number in order to launch a denial-of-
+ service attack. The number simply has to vary enough to prevent
+ simple policies from blocking the attack calls. An attacker may,
+ however, have a further intention to create the appearance that a
+ particular party is to blame for an attack; in that case, the
+ attacker might want to impersonate a secondary target in the attack.
+
+ The envisioned countermeasures are twofold. First, as with
+ robocalling, ensuring that calling party numbers are assignable or
+ assigned will help mitigate unsophisticated attacks. Second, if
+ authenticated calling number data is supplied for legitimate calls,
+ then Internet endpoints or intermediaries can make effective policy
+ decisions in the middle of an attack by deprioritizing unsigned calls
+ when congestion conditions exist; signed calls, if accepted, have the
+ necessary accountability should it turn out they are malicious. This
+ could extend to include, for example, an originating network
+ observing a congestion condition for a destination number and perhaps
+ dropping unsigned calls that are clearly part of a TDoS attack. As
+ with robocalling, all of these countermeasures must execute in a
+ timely manner to be effective.
+
+ There are certain flavors of TDoS attacks, including those against
+ emergency responders, against which authenticated calling number data
+ is unlikely to be a successful countermeasure. These entities are
+ effectively obligated to attempt to respond to every call they
+ receive, and the absence of authenticated calling number data in many
+ cases will not remove that obligation.
+
+
+
+
+
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+
+4. Attack Scenarios
+
+ The examples that follow rely on Internet protocols including SIP
+ [RFC3261] and WebRTC [RTCWEB-OVERVIEW].
+
+ Impersonation, IP-IP
+
+ An attacker with an IP phone sends a SIP request to an IP-enabled
+ voicemail service. The attacker puts a chosen calling party
+ number into the From header field value of the INVITE. When the
+ INVITE reaches the endpoint terminal, the terminal renders the
+ attacker's chosen calling party number as the calling identity.
+
+ Impersonation, PSTN-PSTN
+
+ An attacker with a traditional Private Branch Exchange (PBX)
+ (connected to the PSTN through ISDN) sends a Q.931 SETUP request
+ [Q931] with a chosen calling party number, which a service
+ provider inserts into the corresponding SS7 [Q764] calling party
+ number (CgPN) field of a call setup message (Initial Address
+ Message (IAM)). When the call setup message reaches the endpoint
+ switch, the terminal renders the attacker's chosen calling party
+ number as the calling identity.
+
+ Impersonation, IP-PSTN
+
+ An attacker on the Internet uses a commercial WebRTC service to
+ send a call to the PSTN with a chosen calling party number. The
+ service contacts an Internet-to-PSTN gateway, which inserts the
+ attacker's chosen calling party number into the SS7 [Q764] call
+ setup message (the CgPN field of an IAM). When the call setup
+ message reaches the terminating telephone switch, the terminal
+ renders the attacker's chosen calling party number as the calling
+ identity.
+
+ Impersonation, IP-PSTN-IP
+
+ An attacker with an IP phone sends a SIP request to the telephone
+ number of a voicemail service, perhaps without even knowing that
+ the voicemail service is IP-based. The attacker puts a chosen
+ calling party number into the From header field value of the
+ INVITE. The attacker's INVITE reaches an Internet-to-PSTN
+ gateway, which inserts the attacker's chosen calling party number
+ into the CgPN of an IAM. That IAM then traverses the PSTN until
+ (perhaps after a call forwarding) it reaches another gateway, this
+ time back to the IP realm, to an H.323 network. The PSTN-IP
+ gateway takes the calling party number in the IAM CgPN field and
+
+
+
+
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+
+ puts it into the SETUP request. When the SETUP reaches the
+ endpoint terminal, the terminal renders the attacker's chosen
+ calling party number as the calling identity.
+
+4.1. Solution-Specific Attacks
+
+ Solution-specific attacks are outside the scope of this document,
+ though two sorts of solutions are anticipated by the STIR problem
+ statement: in-band and out-of-band solutions (see [RFC7340]). There
+ are a few points that future work on solution-specific threats must
+ acknowledge. The design of the credential system envisioned as a
+ solution to these threats must, for example, limit the scope of the
+ credentials issued to carriers or national authorities to those
+ numbers that fall under their purview. This will impose limits on
+ what (verifiable) assertions can be made by intermediaries.
+
+ Some of the attacks that should be considered in the future include
+ the following:
+
+ o Attacks against in-band solutions
+
+ * Replaying parts of messages used by the solution
+
+ * Using a SIP REFER request to induce a party with access to
+ credentials to place a call to a chosen number
+
+ * Removing parts of messages used by the solution
+
+ o Attacks against out-of-band solutions
+
+ * Provisioning false or malformed data reflecting a placed call
+ into any datastores that are part of the out-of-band mechanism
+
+ * Mining any datastores that are part of the out-of-band
+ mechanism
+
+ o Attacks against either approach
+
+ * Attack on any directories/services that report whether you
+ should expect authenticated calling number data or not
+
+ * Canonicalization attacks
+
+5. Security Considerations
+
+ This document provides a threat model and is thus entirely about
+ security.
+
+
+
+
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+
+6. Informative References
+
+ [OMTP-VV] Open Mobile Terminal Platform, "Visual Voice Mail
+ Interface Specification", Version 1.3, June 2010,
+ <http://www.gsma.com/newsroom/wp-content/uploads/2012/07/
+ OMTP_VVM_Specification_1_3.pdf>.
+
+ [Q764] ITU, "Signalling System No. 7 - ISDN User Part signalling
+ procedures", Recommendation ITU-T Q.764, December 1999,
+ <http://www.itu.int/rec/T-REC-Q.764/>.
+
+ [Q931] ITU, "ISDN user-network interface layer 3 specification
+ for basic call control", Recommendation ITU-T Q.931,
+ May 1998, <http://www.itu.int/rec/T-REC-Q.931/>.
+
+ [RFC3261] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston,
+ A., Peterson, J., Sparks, R., Handley, M., and E.
+ Schooler, "SIP: Session Initiation Protocol", RFC 3261,
+ June 2002, <http://www.rfc-editor.org/rfc/rfc3261.txt>.
+
+ [RFC7340] Peterson, J., Schulzrinne, H., and H. Tschofenig, "Secure
+ Telephone Identity Problem Statement and Requirements",
+ RFC 7340, September 2014,
+ <http://www.rfc-editor.org/info/rfc7340>.
+
+ [RTCWEB-OVERVIEW]
+ Alvestrand, H., "Overview: Real Time Protocols for
+ Browser-based Applications", Work in Progress,
+ draft-ietf-rtcweb-overview-12, October 2014.
+
+ [SIP-SECURITY]
+ Peterson, J., "Retargeting and Security in SIP: A
+ Framework and Requirements", Work in Progress,
+ draft-peterson-sipping-retarget-00, February 2005.
+
+Acknowledgments
+
+ Sanjay Mishra, David Frankel, Penn Pfautz, Stephen Kent, Brian Rosen,
+ Alex Bobotek, Henning Schulzrinne, Hannes Tschofenig, Cullen
+ Jennings, and Eric Rescorla provided key input to the discussions
+ leading to this document.
+
+
+
+
+
+
+
+
+
+
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+
+Author's Address
+
+ Jon Peterson
+ NeuStar, Inc.
+ 1800 Sutter St. Suite 570
+ Concord, CA 94520
+ United States
+
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+Peterson Informational [Page 13]
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